Entertainment: My Game Life
Chapter 388: Game customer service
Fangyuan’s game customer service is an outsourcing business.
Outsourcing.
This is indispensable.
Game customer service outsourcing.
Basically most game companies are like this.
It is rare for game designers to directly answer questions for users.
Outsourcing is nothing more than allowing other companies to deal with some of the game problems encountered by players.
After all, Fangyuan’s main body of the company is still developing and operating games independently.
Some simple questions.
Naturally chose to outsource.
Although there is Q Bao.
Can directly solve most players' game problems.
Such as recharge, game play, unclear game content, game activities and so on.
Don't believe that every player may read the explanatory text carefully.
Just like many players.
Will choose to skip the novice tutorial.
More players are choices, when they don't know.
Look again.
After all, someone could still remember Lu Bu's three-surname domestic slaves wrong.
The order of the two words home and last name is reversed.
Become three X slaves
This lady T is really a talent.
But for this simple question.
Q treasures are directly returned in seconds.
It will be answered in seconds.
And this is faster, more convenient, and more accurate than manual work.
This kind of trivial matter can be handled by Q Bao alone.
But if there are only these problems.
Fang Yuan doesn't need to ask for any customer service anymore.
But players are a very special group.
Everyone has it.
Anyone can meet.
Many players will report to the customer service if they encounter a problem.
Some of the player's suggestions are for the game.
Still very good.
It has a certain effect on the design of the game.
But some players are fine.
Will go to customer service to chat.
There are also ** customer service.
If this is the case, it is still acceptable.
Q Bao can still have some fun.
Even Fang Yuan's game is already very conscientious.
But there will still be activities and functions similar to the recharge lottery.
For example, the general recruitment of "Three Kingdoms".
Another example is the game props in "Flying Car".
Or maybe it's in "Reverse War", opening the box and pumping the skin.
If the player recharges 5 yuan, he draws a virtual item worth tens or even hundreds of virtual items.
The player's psychology must be grinning.
My heart is already overwhelming.
But if the player recharges a few hundred, a few thousand, tens of thousands of yuan.
As a result, I didn't get the items I wanted.
It must be MMP in his heart.
These players will call customer service.
Ask why I have recharged so much money, but I can't get the items I want?
Besides.
There are also those who have lost the game.
Will also send anger to the game.
Rather than thinking about their lack of strength.
Anyway, it's all teammates' dishes, so I can't bring them along.
Games with a certain amount of luck like "Three Kingdoms".
Probably because the **** on the opposite side draws a card.
Or I have been unable to get the cards I thought of.
In the end, the game was lost.
They will also send their anger to the game.
Of course, when you win, there is no shit.
The hostility of online games is really not just talking.
For such players, it is definitely not reasonable to make sense.
If Q Bao is allowed to deal with such players, the consequences will be even more terrible.
The original player was just on the verge of running away.
But Q Bao came to ridicule a few more words.
"To draw a lottery, you must be mentally prepared. Why do you win the lottery."
"How are you playing, don't you have any numbers in your mind?"
"If you have fun, blame your teammates. Why can't you face your own failure?"
Maybe Q Bao backhanded the players all kinds of food operations when they were playing the game.
Slapped the player's face with a slap.
At this time, even to understand the gameplay.
Players probably can't hear it anymore.
Maybe these players will really run away.
Q Bao has no such mood to comfort them.
If you don't scold these idiots/forces, you can see that Q Bao is very restrained.
This kind of thing is naturally done by human customer service.
And Jiang Xinyu has naturally paid attention to these businesses.
"It's fine if you decide." Fang Yuan said to Jiang Xinyu.
"In terms of the number of people, I would rather have more, if it is not enough, it may be a little troublesome." Fang Yuan continued to add.
After all, Fang Yuan believed in Jiang Xinyu very much.
Jiang Xinyu nodded, indicating that there is no problem.
Such little things.
I can definitely do a good job.
However, it seems a bit inappropriate to dig other people's excellent employees.
This act of digging a corner.
It's really shameful.
However, Fang Yuan also thought of this.
"The customer service company that we used before, seems to be doing a good job, so I bought it directly."
"At that time, it will be good to make personnel arrangements and adjustments."
Fang Yuan thought about it.
To devote yourself to the career of e-sports is not to be a professional player.
Even the organizers of the competition.
It is also a planning and propaganda staff.
They are all contributing their own strength.
The same goes for the gaming industry.
In addition to designing and making games by myself.
The operation and maintenance of the late game are also very important.
Game customer service is also a member of the game industry.
Both are playing different roles.
It's just that this group of customer service classmates is a bit too pitiful.
Every day, I face the negative emotions of many players.
There is also the malice of some junk players.
And in order to improve the efficiency of work.
Some players will post after solving the problem,
"Thank you, Miss Customer Service."
"Good morning."
"Thank you so much."
"Sorry to trouble you."
Most of these contents were directly processed by Q Bao.
Q Bao doesn't have much feeling about these contents.
And the customer service lady who needs comfort.
And rarely see these content.
The working atmosphere and mood are naturally not high.
Many people do this job.
It won't take long to leave the job.
Face this group of players every day.
Who can feel better.
After discussing this matter, he chatted casually for a while.
The two lay on the sofa again.
But the mood of playing games has slowly receded.
It seems for games.
There is no motivation.
It's not very vigorous.
Sometimes the game is like this.
After playing vigorously, it becomes addicted for a while.
Can't stop.
But after a rest later.
Sometimes I don’t even have the mood to go online.
"Why don't you play a game, let us see." Tang Siyi said.
"We are all tired of playing. You watched us all afternoon. Or if you try to play a game, let's take a good look at the demeanor of the great god." Jiang Xinyu stretched out and said.
Fang Yuan was not polite.
After all, it is also a demonstration of the new game "Super Mario".
Experience the effect of using these gamepads.
Only then will it be possible to decide which gamepads to produce.
"What game is this, newly developed?"
Tang Siyi asked a puzzled question when he saw a game that he hadn't seen before appeared on the TV screen.
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