Fall in love with a beautiful boss

President Ping smiled: "Xiaoyi, you really can make a joke. This explosion I said is not that explosion. I mean that the issuing company exploded two atomic bombs in the group at the same time today!"

I was relieved: "Mr. Ping, talk about it!"

"The first atomic bomb is the subscription of the group's newspapers this year. The subscription volume of both daily and evening newspapers, including other affiliated life newspapers and magazines of the group, has increased significantly compared with last year. In particular, the circulation of the evening newspaper has doubled, which is far beyond the tasks assigned by the group's Party committee.

This is a remarkable achievement. In the season of large subscription in previous years, the whole group jumped on it, and it was still very difficult to complete the task indicators. This autumn, the general manager went to the distribution, and the sun and moon changed the new sky, the old appearance changed the new face, and no other department mixed in. Relying only on your distribution company, he went so crazy.

I admire president Qiu very much. He is really a talent, a rare talent. Although some people in the group said that the last month was the work presided over by Zhao Dajian, the results should be Zhao Dajian's, at least half of him, including President Qiu met me this morning.

However, I know that anyone with conscience and sense of justice in the group should know that the outstanding achievements of this year's issuance are inseparable from the efforts of President Qiu. I can say that without president Qiu, there would be no brilliant performance issued this year. Naturally, there is no need to talk about the great development of advertising this year, let alone the overall economic benefit growth of the group. "

President Ping spoke in a loud voice and seemed a little excited and excited. I had to leave my mobile phone a little away from my ear, otherwise my eardrum would be buzzing.

I was very excited when I heard it. I said to Qiu Tong in my heart: good job, Qiu Tong. Kung Fu pays off. Achievements can tell everything best. Your efforts have finally been rewarded. Practice has proved that your management and marketing strategy is right. Experience determines experience. With this year's experience, you will do better and enrich your experience in the future. Without Zhao Dajian's hosting in the last month, you will certainly achieve greater results. At least those 10000 newspapers will not run away.

"What is the second atomic bomb?" After calming down, I asked President Ping, and I suddenly felt an inexplicable panic.

I seem to be able to guess what it is, but I don't want to believe it. I secretly pray that what President Ping told me will be good news.

President Ping sighed: "this second atomic bomb is a negative news. Alas - since 10 a.m. this morning, the issuing company has been crowded in front of the door. There are hundreds of angry subscribers who come to complain. There are not only many predecessors, but also the issuing company. It should be said that the office phone of the group boss has been exploded, It's all complaints and reprimands.

Those who come to complain are citizens who live near the door. Those who call the distribution company complain are subscribers who have not received newspapers in the city today. Many of those who call the group leaders are veteran cadres who rely on newspapers for spiritual support when they have nothing to do at home.

The distribution company suddenly blew up the camp, and all the people focused on dealing with complaints. However, there were more and more complaints. After dealing with one, there were several more at once. The more and more complaints were dealt with, and the number of complaints has been increasing sharply. This is still the holiday period. Many units have holidays. If they go to work, there will be more complaints. "

"What is the reason?" I asked President Ping.

"Of course, it can't be the responsibility of the issuer. I asked the experts of the post office. It should be that the statistical input and delivery card distribution in the later stage are not done well." President Ping said angrily, "it's really interesting for a group leader. When the number of issues comes up, he owes his achievements to Zhao Dajian. When a complaint comes, he attributes the responsibility to President Qiu. President Qiu heard that he had been called to the group leaders for training. "

After listening, I was very anxious. I knew that Qiu Tong was more worried at the moment. On the one hand, I had to arrange personnel to receive subscribers and handle complaints. On the other hand, I had to deal with the inquiries and questions of the superior leaders and suffer.

I also know that at the moment, Zhao Dajian must be secretly happy, so is Cao Li, but sun dongkai may not be happy. After all, he is the president of the group and should think about his own situation.

At this moment, how I want to fly back to Xinghai and fight with Qiutong to help her overcome difficulties and get rid of difficulties as soon as possible. However, if I can't go back, even if I can't find the reason and the solution to the problem, how can I help her? According to general manager Ping's description, the whole distribution and delivery is now almost a ball of porridge, and it is difficult to sort out a clue at once.

I am always on the phone, anxious, pacing back and forth in the room, thinking about good solutions to problems.

I don't know if Qiutong has ideas and methods to solve the problem at the moment. Maybe she is struggling to cope with the situation at the moment and has no mind and time to think about it. Well, at this moment, in this situation, whether she has it or not, I must have the best idea to provide Qiu Tong with, so that she can get out of trouble as quickly as possible.

I stood in front of the window, calmed my brain, lit a cigarette, began to comb my mind, combined with my previous marketing ideas and my understanding of the distribution work, slowly integrated and slowly looked for common ground.

I began to think about the whole delivery process and links of the newspaper, from subscription to order, from entering the computer to determining the area, from determining the area to the sub station, from the sub station to issuing the delivery card, from the delivery card to the station to issuing to the publisher, and began to deliver, thinking about the details and key points of each link.

The more I pondered, the clearer and clearer my thinking became. Soon, I found the crux of the problem,

Straightened out the idea: in order to fundamentally solve the problem, we must implement labor pain therapy and start treatment from the root of the disease.

Although the process of treatment is painful, long-term consideration is necessary, and it is worth paying this price.

Thinking of this, my thinking suddenly became clear, and a relatively complete thinking quickly formed in my mind.

However, Qiu tong can't chat on the Internet at the moment. She should be tired of dealing with problems up and down now, and she doesn't even have time to think. How can I tell her my thoughts?

After thinking for a long time, I didn't come up with a good idea. Finally, I made up my mind and called Qiu Tong personally. I can't worry about how Yi Ke, the foot washing master, can suddenly become a distribution expert. The current situation is urgent and time can't afford to delay.

Thinking of this, I took out the phone and called Qiu Tong.

Qiutong's phone is busy and busy. It seems that she has been trained from the leader. I continued to call, but it was still a busy tone. I can imagine Qiu Tong's busy situation at the moment, but I have to make this call.

I pressed the replay button again and again. Finally, after I didn't know that I redial dozens of times, I finally typed in.

"Qiu Zong, it's me!" I'll talk first.

"Yi Ke, what can I do for you?" Qiu Tong's voice was anxious, tired and in a hurry: "hurry up and say something. I'm very busy here. I can't chat. Tell me quickly."

"President Qiu, no matter how busy you are, you should also listen to me finish my words. Sharpening the knife will not miss the firewood chopper. I came to you only when I had something important!" I said.

"Oh, you say!" Qiu Tong's voice calmed down a little and said, "I just returned to the office. Today, I burst here and had a disaster - you say it, I listen!"

"I just talked to President Heping on the phone. I heard about some situations. On the first day of delivery, the company had a big problem with the delivery work, and there were a mountain of complaints, didn't it?"

"Yes, there are door-to-door complaints, telephone complaints and dark pressure. The threshold of the company is about to be trampled, the telephone is about to be blown up, and the people who accept complaints are about to be scolded. I am also about to be scolded and scolded by the leaders and the subscribers who directly call me to complain. Alas, I expect there will be many complaints before I go to work, but I never dreamed there would be so many, This is still during the holiday. If you wait until the end of the holiday, it's really unimaginable. " Qiu Tong's voice was full of anxiety.

"Have you considered the way to deal with the problem?" I said.

"There's no time to think about it. I have to arrange for the company and deal with it. The whole person has been assigned to go around. From work to now, I haven't drunk a mouthful of water, eaten a meal, and my feet are too sour."

Qiu Tong sighed and continued: "there are more and more complaints. This is the beginning. I don't know what will happen tomorrow and the day after tomorrow. I don't know how many people haven't received the wrong or missing newspaper. The whole thing is in disorder. My mind has become a pot of porridge. I want to sort it out, but I don't have time.

Delivery quality is a big problem. If the delivery quality problem is not solved well, it will greatly affect the reputation of newspaper distribution, and then affect the reputation of newspapers and groups. Without delivery quality, where can we start the distribution of newspapers next year? Today, many subscribers are clamoring to return the newspaper, others are demanding compensation for mental losses, and even some subscribers have to post online to expose the newspaper. "

"This should be attributed to Zhao Dajian's work in the last month. Zhao Dajian should be held accountable, not you!" I said.

"Hey - Yi Ke, what do you mean by this now? Is it time for accountability? Besides, I'm now the person in charge of the distribution company. I have to take responsibility and investigate president Zhao. Can I solve the problem? " Qiu Tong's voice is burning. " What the hell are you going to say when you call me? Don't beat around the Bush and hurry up. I'm really busy here. "

I said, "President Qiu, don't worry. I'll call you to report a solution to the problem. I think this method can fundamentally solve the current problem!"

"Do you have a fundamental solution to the problem?" Qiu Tong's voice was a little confused, and then said, "then you say --"

I said: "of course, as long as you have time to think about this method, you will certainly have it. However, you are so busy now and have no time to think about it. Let me talk about my ideas and see if it is feasible and operable!"

Qiu Tong said, "you say!"

I said, "at present, the company's way to deal with complaints can only be to be tired of dealing with them. When subscribers complain, they work very passively and can't fundamentally solve the problem. You don't know how many subscribers haven't received newspapers or received wrong newspapers, because some subscribers may not complain temporarily."

"Go on!" Qiu Tong said.

"I have worked as an issuer for some time and understand some processes of delivery work. I think the sudden surge of these complaints may not be the delivery quality problem of the issuer. I understand that the overall quality of our company's issuers and the company's distribution team is very high. As long as there are delivery details, everyone will carefully deliver according to the address.

"However, if the delivery details address is vague, the number of copies is wrong, or the address does not belong to the delivery area of the publisher or even the delivery area of the distribution station, the publisher is powerless. If the subscriber details sub station makes an error, the number of newspapers sent to each station will also make an error, and there will be a situation that some stations have not enough newspapers, and some stations have a lot more newspapers, If there are not enough stations for newspapers, it is difficult to make bricks without rice. Of course, they cannot be delivered. " I go on.