Gazing at the Rainbow

　　 Monday, it was the Christmas + New Year holidays for European and American customers. The salespersons in the company were relatively idle. Lin Yao was an exception. The phone on her desk had hardly stopped.

　　 "Hello? Mr. Zhang, I am Xiaolin from Lingyun Industrial. I called you to confirm with you, how is our cargo progress?"

　　 At the end of the call, Mr. Zhang spoke a strong local Mandarin, "Miss Lin, I'm really sorry, I'm afraid it won't be finished this month."

　　 Lin Yao said while writing and drawing in the notebook, "That's a bit troublesome."

　　 Mr. Zhang’s tone is very embarrassing, “Now the workers in our factory are working overtime every day, and the workers are complaining, and this will not work.”

　　 Lin Yao expressed understanding, who wants to be worked overtime every day? She asked: "Well, how long does it take you mean?"

　　 Mr. Zhang complained: "The main order quantity is too small, we can't arrange it, can the customer increase the quantity?"

　　 Look, just now I was saying that I couldn’t be too busy. Workers refused to work overtime every day. Now they don’t think the number is too small. If there are more feelings, there is no need to work overtime? It can be seen that Mr. Zhang speaks with great water.

Lin Yao thought so, but she would not say so. She was surprised: "Yeah, what can we do? The order has been received and the contract has been signed. Now I just want to tell the customer that it is too late to increase the purchase volume. what.

　　 Besides, as you know, this is the first order placed by the customer, which is also a trial order. Of course, our factory has confidence in the products, and the quality is definitely no problem, but what if the customer has other requirements after receiving the goods, or needs to improve the product? If the quantity is small, customers will not care about us. If the quantity is large, it will be a little troublesome. "

　　 Mr. Zhang hesitated, "That's true."

　　 Lin Yao said again: "We are in a long-term business, not a one-off deal, and we are not in a hurry, don't you think?"

　　 On the other side of the phone, Mr. Zhang thought about it and replied: "Miss Lin is right."

　　 Of course what she said makes sense. It doesn't make sense to ask for an increase while shelving the order and not making it!

Lin Yao followed the temptation, "Let me tell you about the situation of this customer. He is a large foreign buyer. He purchases a large amount, has strong funds, and pays very quickly. Let's ship early and collect the money. Do you think it is good? ?"

　　 Mr. Zhang smiled, "Very good, good." Before the New Year, the manufacturers lack money most. No matter how much money they can collect, as long as they tell the other party that they can collect the money earlier, he will definitely be happy.

Lin Yao added a fire to Mr. Zhang's heart, "Then after the Chinese New Year, the customer received our goods. At first glance, the quality was quite good, and we delivered them in time. All aspects were satisfactory to him, and the formal order would not come. Already? Then we will discuss with him about the purchase quantity, the effect will definitely be good."

　　 Mr. Zhang agrees with this statement very much, "Miss Lin, then you say, when is the latest delivery?"

　　 Lin Yao knew that she could almost convince the other party, and then continued her efforts: "The customer originally wanted to ship the goods at the end of this month."

　　 Mr. Zhang made some calculations, and said with some embarrassment: "I'm afraid it's too late at the end of the month."

　　 Lin Yao sighed, "Yes, you see, it's already the 27th now, and it must be too late to ship at the end of the month.

　　 So I called you early in the morning just to confirm the specific completion time with you. If you can, I plan to discuss with the customer whether it can be changed to the beginning of next month.

　　In this way, we can not only buy more time with customers, but also ensure that the payment is settled before the Spring Festival. The most important thing is that when we come back to work after the holiday, they have already received this batch of goods, and maybe we can receive a formal order after the Chinese New Year!

　　 What do you think? "

Mr. Zhang repeatedly said: "Yes, yes. Actually, we have already prepared the materials, but we can’t be too busy. I’ll make arrangements for the next few days and promise to complete it at the beginning of the month. At that time, Ms. Lin can help us remind us of the payment. Yes, new order."

　　 Lin Yao knows this of course, "That should be right, don’t we have the same idea? Make a big order!"

　　 This sentence came to Mr. Zhang's heart again, and he burst into laughter with joy.

　　 The rush calls with customers who had difficulty in delivering goods ended in a pleasant and friendly atmosphere.

　　 Lin Yun stood behind Lin Yao, hearing all this clearly, with a thoughtful expression on his face.

　　 Lin Yao ignored Lin Yun. After finishing her spreadsheet, she dialed another call.

　　 "Hello? Miss Zhang?"

　　 The voice of the woman on the other side of the phone was crisp and clear, "Hello!"

　　 Lin Yao opened the door and said: "I am Xiaolin of Hangzhou Lingyun Industrial. I want to ask, are the packing details of the goods completed at the end of the month ready?"

The woman covered her phone and discussed a few words with the person next to her. About a minute later, she replied: "The goods are ready. I will give you the packing details this afternoon. When are you going to ship it? I'll arrange it. "

Lin Yao said the shipping plan originally, "The customer originally planned to ship at the end of the month, but has not booked the space yet. I finished the information today and sent it to the customer for confirmation. After the customer confirms the reservation, it is estimated that it will be shipped next week. goods."

　　 The woman's tone was flat, she couldn't hear her anger, "That's it, it's okay, I'll help us to remind us of the payment then."

　　 In front of the refreshing people, Lin Yao was not wordy at all, she promised just as simply, "No problem!"

　　How to talk to people and talk to others is something she has recently realized, which can be regarded as a basic workplace skill.

　　……

　　 Lin Yao has been calling several suppliers all day, and has not completed the reminder of the goods, but has completed the details of the packaging.

　　 Finally, she summarized these packing details ~www.ltnovel.com~ into a shipping receipt and sent it to foreign customers for pre-approval.

　　 International trade and domestic sales are somewhat different, the amount of money is large, the distance is long, and the time is long.

　　 In order to avoid and prevent accidents, she needs to notify them in advance to make arrangements and preparations.

　　These arrangements are often multi-faceted, such as funds. If the customer has a tight hand in the near future, it may delay shipments or reduce the number of shipments of some products;

　　 Another example is insurance. In international trade, customers generally buy insurance for their goods. Of course, we also have insurance companies in China. However, foreign customers still choose to buy insurance locally for convenience of claims or policy reasons.

　　 In addition, it is necessary to consider how to load the containers more economically, and estimate the time of arrival of the goods at the destination port in advance, so as to avoid the situation of no one receiving the goods after the goods arrive at the destination port.

　　 In short, Lin Yao needs to confirm the delivery quantity and delivery time with foreign customers before the formal shipment can make the next step.

　　 Lingyun Industry only has her internal service + documentary. No one will help her with this series of tasks. With the painful lesson that Jian Wen helped her get criticized before, she dare not have the idea of ​​letting others help.

　　 In addition, she has a lot of Chinese customers, such as Mr. Wen, and there are also many Middle Eastern customers. They are not just Christmas, and they still send inquiries, so she is really busy, very busy, and very busy.