I Have a Seaside Five-star Hotel

"However, in perfection, there are also some flaws."

Chen Jianhai's words changed, and his eyes swept over everyone's faces.

to be frank,

Except for Lin Tao and Tong Tongsheng, he basically didn't know any of these people present.

Although they have met a few times, most of them just nodded and said hello. They didn't even know which hotel they belonged to.

Well, it's not a big problem~

He said some universal problems and that's it!

"In terms of rest and accommodation, we have done a good job."

"But we are obviously behind in the handling of office details."

"For customers who go out to work, the hotel room is not only a place for them to rest, but also a place for them to work."

"What we want to do is to make the guest room a comprehensive room that can accommodate both rest and work at the same time."

"But in my opinion,"

"Now our guest rooms are more than comfortable for rest, but not enough for office work."

"It's okay to sleep, but it's too painful to work!"

The experience of sleeping in a hotel for 14 days is all the freshest first-hand information, deeply engraved in Chen Jianhai's mind.

"The first is the lamp."

"The table lamps in some hotel rooms are of warm yellow tone, although in terms of color and brightness, it is indeed a perfect unity with the room as a whole, and it also looks very warm and relaxing."

"But I'm in this light, let alone work. As soon as the light is turned on, I feel sleepy and want to sleep."

"If customers use computers to work, they can ignore the influence of desk lamps."

"But if the customer's work requires reading paper materials, it will take less than half an hour for the eyes to spend!"

As soon as these words came out, most of the bosses present raised their eyebrows slightly.

A few of them nodded lightly, indicating that there is indeed such a problem.

And sitting at the tail of the conference table, several bosses wrote down the word "table lamp" in their notebooks.

Chen Jianhai then said:

"The second is the table and chairs."

"In the hotels I've stayed in these days, almost none of the hotels have desks that are comfortable for working."

"Basically, the table in all hotels is a simple long horizontal table across the wall, with a small sofa stool in front of it. Or simply a solid wood red chair."

"What about the stool..."

Chen Jianhai paused slightly, thought about the words, and said:

"It's not a problem to put makeup on the little girl, it's completely enough."

"But for a tall man like me, you have to sit on a small sofa and work all the time, and your legs will numb after sitting for a while."

"The numbness in the legs is still light!"

"The most uncomfortable are the waist, back and shoulders."

Chen Jianhai especially bit heavily on the word "uncomfortable".

For the past ten days, Chen Jianhai used the computer to write hotel reviews every day. After checking into the guest room, he simply tidied up, and then he began to sit on the stool to work for several hours.

Although Chen Jianhai usually plays games, he sits all day long.

But sitting on hard stools and soft sofas is really uncomfortable.

However, Chen saw that Hai's legs were quite old, and he couldn't stretch his legs when he sat on it, so he hit the wall when he went forward.

Would you like to have your legs crossed?

But the height of the stool and table was not enough, and his knees were indeed purple.

after that,

Chen Jianhai really had no choice, so he just curled up his legs and squatted on the stool to work. It was true that he had never suffered such a crime in school.

"Apart from tables, chairs and lights, what affects my personal experience of staying the most is the USB port and power port."

The more Chen Jianhai talked about his previous tragic experience, the more frightening his expression became.

"I can confidently say that in all the hotels I have stayed in, the only way to charge and connect to the power supply is through the wall socket."

"But do we have enough sockets?"

"Just the lamps, TVs, and other built-in equipment in the hotel have taken up all the sockets on the wall."

"If I'm going to charge my laptop, I'm going to find an extra outlet."

"It would be even worse if I had to charge my phone while the computer cable was connected."

"Even when I was in a hotel, because I couldn't charge my laptop, tablet, and mobile phone at the same time, I could only bend over and unplug the power again and again, so that one port could be used repeatedly."

"In the end, I had no choice but to take my tools and go to the executive lounge for most of the night."

When Chen Jianhai said this, the smile on his face gradually disappeared.

The atmosphere in the entire conference room gradually solidified.

"I feel very uncomfortable just from the perspective of an experiencer. What if I were our guest instead?"

"Will he give a good review to our hotel when they need to evict manuscripts for work overnight, but go crazy over a small socket?"

"The current guests have been raised, brothers!"

Chen Jianhai poked the table,

"Out of 100 service jobs, customers won't praise us for doing 99 of them,"

"But if we do one thing wrong, that thing will magnify infinitely, and even become their inherent impression of the hotel."

"Although I am a junior when it comes to hotels."

"But one thing is clear to me."

"Whether a hotel can open well depends on whether we meet the needs of the largest target customer group."

"Our positioning is very clear, that is, to serve business people and business travelers who come to Zaomen on business."

"But can they be satisfied with services like ours??"

Chen Jianhai's eyes gradually became sharper, and the tone of voice was no longer the gentle and gentle voice at the beginning.

"Even if we can't change the table because of the existing layout of the guest room."

"But at least we can provide our customers with a comfortable chair??"

"If our room is big enough, can we provide our guests with a table that is spacious enough to accommodate two people at the same time, with plenty of power strips and usb ports?"

"It's not difficult for us to change to a table, a chair and a lamp, right?"

Chen Jianhai's eyes swept across the faces of the bosses one by one.

nowadays,

The hotel in Zaomen has basically been finalized, and the hotel facilities and room structure are quite complete.

Any major changes, redecorations, drastic hacking modifications are all unrealistic.

As for the Nanjiang Coconut Umbrella Hotel, which integrates 54 hotels into one and creates an integrated business model for resort hotel stay, it is even more of a thought!

What Chen Jianhai can do is to start from the point of view of a resident experiencer, and put forward his own views on these very small details that greatly affect the occupancy experience.

"and!"

Chen Jianhai paused and leaned back slightly, his sharp eyes swept across the crowd unceremoniously.

"Apart from these basic desk chairs, lights, sockets, etc., our room is not so suitable for rest."

"I forgot which hotel it was. When I was working seriously late at night, the wardrobe door suddenly opened."

"\'Zila\' sounded,"

"The horizontally drawn wardrobe slid open by itself."

"I'm not going to lie to you. I, a big man, was frightened enough at the time."

"But I'm also thankful for this wardrobe. I was sleepy because of the lamp, but I was completely frightened by this sound."

"Work efficiency has really improved."

"When I talk about this, I don't mean to ask everyone to replace the cabinets in the guest room."

"Let's just say, can't we add a few magnets to the wardrobe?"

Chen Jianhai once again sent out a question from the depths of his soul.

Like lamps, desks and chairs, power strips, etc., he felt excusable.

After all, everyone has been building hotels for years, and things that were fashionable and popular back then can’t keep up with the times, and it’s understandable that they’re being phased out gradually.

However, if there are such details in the infrastructure of the wardrobe, it should not be!

It's a matter of attitude!

"That magnet sheet doesn't cost much. I saw it on the Internet two days ago. I just put two small iron sheets on the cabinet door, and I can **** them firmly."

"Let's buy it and put it on, is it difficult?"

"There are also meals,"

"Our hotel dining prices are really not expensive, and most of the hotels are under a variety of restaurants, fast food restaurants and night markets, and there are a lot of food choices for customers."

"But the cheap price and the wide variety of food around are not the reasons why our hotel's cooking is not delicious!"

Even though Chen Jianhai tried his best to make himself smile and be as humble and polite as possible,

However, after a long career as a boss and the experience of the president of the Coconut Umbrella Hotel Industry Association, he has been subtly integrated into the momentum of a leader.

When it comes to specific issues,

Even though Chen Jianhai has tried his best to control,

But the coldness and seriousness between the corners of his eyes and his brows still came out like a fierce lion, and penetrated into the entire conference room from every pore of his.

"Have you all been to dinner at your hotel?"

Chen Jianhai asked softly.

"Is it tasty?"

There was a hint of questioning in Chen Jianhai's voice.

"I'll give an example."

Chen Jianhai compared his two hands to an approximate circle and showed them to the bosses.

"It's also a hotel. I won't say what the name of the hotel is."

"I also finished my work that night and was hungry, so I went to the hotel restaurant to order a few dishes and have a bite."

"Hangjiao beef fillet with such a big plate, how much is the beef fillet in it, you can guess."

Chen Jianhai looked at the bosses, and then reduced the circle in his hand to a third of the previous size.

"That's all the dishes have."

The businessmen and bosses who were sitting looked at Chen Jianhai, and their expressions began to be serious to varying degrees.

"Guess how many beef willows there are?"

Chen Jianhai asked again.

Before everyone could speak, Chen Jianhai said:

"I counted them one by one, 14."

"Do you know how much these 14 beef fillets sold for?"

"78 yuan."

"In the small restaurant next to the hotel, there is also a beef fillet with Hangjiao."

"Do you know how much?"

"24 yuan, 20 beef fillets."

"so!"

Chen Jianhai's body leaned forward and said incredulously:

"Is our beef fillet gilded? Or is it imported beef?? Where is the expensive price reflected?"

"How do you let consumers choose?"

Chen Jianhai said it as politely as possible, but when he thought of the plate of "Hangjiao Beef Tenderloin", he still laughed a little.

He is also a businessman and a hotel owner.

It can be said responsibly,

A very important source of income for Lang Ai, Jasmine and Shibao is catering.

A plate of Hangjiao beef fillet at 78 yuan can even sell for 128 yuan in Xu Bo's hands.

However, their 128 yuan plate of beef fillet with hang peppers is absolutely worthy of the price for the meat quality, taste and dish size, even the restaurant environment and staff service.

"Although we are a business hotel, at least we can't do too business in dining."

"Even if we can't lower the price, can we at least invite a few good chefs to make the food more delicious?"

When Chen Jianhai spoke at the end, he couldn't help but patted the table.

"Bang!"

The atmosphere in the entire conference room was extremely awkward.

The bosses who were sitting just had smiles on their faces, but now they all look embarrassed, their faces look uglier than anyone else,

These people are much older than Chen Jianhai in terms of age.

Now that someone who is a dozen or 20 years younger than me is so rude, no one can afford to lose face!

Even Tong Tongsheng touched his chin unnaturally.

Seeing everyone's reaction, Chen Jianhai was shocked.

Wipe... it's broken!

The temper was confiscated, how could he take out his attitude towards Big Brother Nanjiang?

"These are just some of my personal experiences and thoughts. It's good for everyone to use it as a reference."

Chen Jianhai smiled again, trying to reverse the already embarrassing atmosphere.

"Then you said so much, what are we going to do?"

Tong Tongsheng opened his mouth.

"Change the table, chair, lamp, press a few magnets, and change the cook?"

Chen Jianhai thought about it~www.readwn.com~ and said:

"I think these are the most basic."

"Assuming that the assessment of the high-level hotel industry association starts after the year, there will be less than 5 months left for us."

"In these five months, we have to complete reforms, attract tourists, improve word-of-mouth and occupancy rates."

"Time is limited, and it is unrealistic to make large-scale changes."

"If you want to make a breakthrough, you can only start with these low-cost and easy-to-change basic details."

Chen Jianhai insisted on his opinion very much.

To be honest, if he wants to say, what is the aspect he most wants to reform these hotels.

That must be the parking lot!

Zaomen is not only attractive to cities across the country, but also has the greatest attraction to surrounding cities.

Sometimes in order to be flexible,

Many people do not choose high-speed rail for business trips, but prefer to drive by themselves.

However, the location of Zaomen is too expensive. There are shops on both sides of the hotel, and most hotels are just two steps away from the subway station.

Apart from the dozen or so parking spaces in front of the hotel building, there is no extra place for guests to park.

This also caused inconvenience for many guests to travel on business.

Unfortunately, there is no solution to this problem.

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