During Xing Yuemei's ten-year career in the industry, she has encountered all kinds of customers who make things difficult for people. Among them, the most difficult to deal with are beautiful customers, especially those who look smart and capable.

Her beauty and affinity are almost unprofitable when facing male customers, but when facing those female customers, these advantages are basically gone.

Fortunately, there are not many female customers who visit five-star hotels. Even if they encounter them, the topics are generally dominated by men. In front of a group of men, it is rare for women to be so strong.

In the face of difficult female customers, Xing Yuemei always put her posture lower. She still greeted others with a smile, and asked politely: "Then according to your intentions, what do you think should be done?"

"We are not here to fight counterfeiting, and we do not intend to go deeper. If you have fake liquor in Hanzhou Hotel, how to solve this is an internal matter for you, and we will not care. We only care about our own rights being violated, even if You do not pay compensation, compensation is always required. The retail price of a bottle of Latour Fortress in 2005 is only 3,000 yuan, while the retail price of a bottle of Latour Fortress in 2005 is 12,000 yuan. Our request It’s very simple. We ordered the Latour Castle in 2005. You take back the second wine and bring us the original wine. If your hotel does not have the original wine, then we will compensate us for three bottles of the 2005 wine according to the price difference. Picture fortresses are also possible."

Yue Wentong's momentum is very strong, "I didn't ask you to pay a penny. You should be able to meet such a legitimate request, right?"

Xing Yuemei's heart was a bit bitter.

Yue Wentong's request is indeed not high at all, and it can even be said to be very reasonable, and he did not ask for any additional compensation.

But she really can't do it!

Her authority is to give away a bottle of Moutai, not to mention compensating them for three bottles of Latour Fortress in 2005. Even if she compensates for one bottle, she doesn't have this right.

Xing Yuemei could only bite the bullet and said: "If our Latour Castle is a fake wine, your request is indeed not excessive at all. However, under the current conditions, it may be difficult for you to prove it. I can promise you, We will pay attention to this matter you have reflected, and contact a professional wine taster as soon as possible to do the appraisal. If the appraisal result does exist fake wine, I will definitely give due compensation according to your request, or even more. High compensation is also right."

"After talking for a long time, you still don't have any sincerity at all, and you don't want to solve this matter at all. You have used this proficiency in the dragging formula."

Yue Wentong directly explained her intention, "If according to your statement, we don't even have any evidence, who knows whether you will admit it or not? If you insist on doing this, then we can only go through legal procedures. Your Hanzhou Hotel’s reputation has been affected, so don’t blame us for being unsympathetic."

"Our Hanzhou Hotel is not to shirk our responsibilities, but we firmly believe that it is absolutely impossible to fake wine, but we are a service industry, and we must stand from the standpoint of our customers to solve this problem. Professionalism that can be recognized by both of us Appraisal, it is really impossible to do it for a while, so let me report this matter up to see what our manager’s opinion is? Distinguished guests, please wait for a while. "The matter is always going to be resolved, now Xing Yuemei’s Insufficient authority, can only choose to report upwards.

"Then you as soon as possible, our time is limited, we can't always wait like this." Yue Wentong understood Xing Yuemei's difficulties, and did not embarrass her.

After Xing Yuemei left, Jia Xueru said: "From the analysis of the lobby manager's response, I think she should know that this is a fake wine, what do you think?"

"Although the lobby manager is very decent and has good personal abilities, she is not a good actor. She is still a little bit short of talent in acting. Her performance is too calm, it seems that she is not surprised at all. What I mean is that I want to make big things small and small things into small things, and the meaning of delay is too obvious. As a hotel staff, she should prove that it will never be fake wine, this kind of reaction is normal." Bao Xiaolei fully agrees with Jia Xueru's statement.

Yuan Zan and others didn't think much about it. After listening to Bao Xiaolei's analysis, they all felt that what she said was reasonable.

Now they basically agree with Xiao Yao's statement.

The thought that they actually drank fake wine in a five-star hotel made everyone feel unhappy.

After a short time, Xing Yuemei led a middle-aged man with a chubby figure to come in.

After coming in, Xing Yuemei first introduced: "This is the general manager Gao Yulei of our hotel."

Gao Yulei's gaze first glanced at everyone present, and when he saw that the table was full of young people in his twenties, he immediately felt relieved.

When Xing Yuemei finished the introduction, he said in a somewhat arrogant tone: "Manager Xing has already reported the matter to me just now. I must first state that our hotel’s high-end red wines have special purchase channels, and there is absolutely no possibility of fake wines. Of course, we will also pay attention to the problems reported by the distinguished guests. Although this matter today is only a misunderstanding, it has delayed the precious time of the distinguished guests. Later, Manager Xing will give it to you. Here are two bottles of Moutai, which can be considered a little bit of our hotel."

All the people present were disgusted with the hotel manager's arrogant attitude. Yuan Zan first shouted: "Two bottles of Moutai want to send us. Do you think we are beggars for dinner? Do you lack two bottles of Moutai? Your dignified five-star hotel actually sells fake wine. If you can't give us a satisfactory explanation about this matter today, then let's go through the legal process! In the future, your Hanzhou Hotel will become notorious, so don't regret it."

"You keep saying that our hotel sells fake wine, do you have any evidence? If you can't produce evidence, then I can sue you for defamation." Gao Yulei believes that the big boss behind him has a deep background and does not pay attention to Yuan Zan and others. Here, "Don’t you just want to take a small advantage? If you have something to say, there is no need to use such disgusting means."

"What do you mean by tmd? Who do you think you are?" Yuan Zan was very angry and stood up suddenly.

Jia Xueru stopped the furious Yuan Zan, and said firmly: "If you have this attitude, then we have to be more truthful about this matter today. The false ones cannot be true. Let's take legal means. I hope you won't be true. regret."

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