The angry Mr. Li refuted the operator on the spot, which made the operator start to take it seriously.
So, the operator said he would ask the leader for instructions, and promised to reply to Mr. Li within a day, which calmed his anger.
As expected, the operator said that in the evening, Mr. Li received a call from Teslan headquarters.
"Mr. Li, our company is very sorry for the oil leak that you found when you were using the car. In this regard, after our company has coordinated with the 4S shop, if your car leaks again, 4S will be free for life. Warranty."
Hearing such a reply from the Teslang headquarters, Mr. Li was undoubtedly a little angry.
Although oil leakage can be guaranteed for life, but who buys a new car is willing to repair it all the time?
Moreover, every time this is repaired, it has to delay a time, and it has to cost a lot of hydrogen.
Most importantly, it's a hassle!
Therefore, Mr. Li was very dissatisfied with this treatment.
"I don't want to, I ask to change the car, if it doesn't work, it's okay to return the car!" Mr. Li was also very tough at this time.
Hearing Mr. Li's answer, the other side was silent for a moment before speaking again. .
Chapter 462
"Mr. Li, if you change the car, there is no corresponding procedure on Teslan's side. Your appeal may be a little troublesome."
Teslan's after-sales service said politely: "I'm very sorry for your experience. Let's do it, Teslan will send you 10 more car maintenance as compensation for you. Do you think this is okay?"
This kind of compensation is obviously not a temporary intention. After all, as a car after-sales person, the other party cannot have such authority.
This must have been negotiated in advance, and then adopted such a negotiation method.
After buying a car, the average user must find a problem and hope to solve it, but if it is too troublesome, many people will choose to settle down.
Judging from his years of experience as an after-sales service, with such compensation, Mr. Li should not - hold on to it any longer.
But Mr. Li was still very dissatisfied with the result.
Just bought a car that leaks oil, and it's uncomfortable for anyone to put it on. What's more, oil leakage from a car is not a small problem.
In the long run, the life of the car will definitely have an impact, and this is not safe.
And the other party said to send ten maintenance, in Mr. Li's opinion, this is similar to sending beggars.
The maintenance cost of this Teslan hydrogen fuel vehicle is about seven or eight hundred, and ten times it is less than [-] yuan.
But his car was bought for more than 20 yuan. Obviously, such a problem cannot be measured with such a small amount of money.
As for the condition just mentioned, it can be repaired free of charge for life.
Shouldn't this be?
If it wasn't for such a problem, who would want to keep running to you for repairs?
But the other party said that there is no problem, the car is not a small object, it is very troublesome to change the car.
Besides, he's just a common man, and if he really wants to make trouble with Teslan, he probably won't get anything cheap.
Therefore, anger is anger, and he can only recognize it by pinching his nose at this time.
"Oh, I chose to buy your car because I trusted you Teslan. I didn't expect it to be so bad. I will never buy a car from your company again in my life."
After speaking, Mr. Li hung up the phone directly.
When the after-sales staff heard Mr. Li's words and saw that the other party hung up the phone, they understood that the other party would not make trouble anymore.
· · · · · · · · · · · · · · · · · · · · · · · · · · · · · · · · · · · · · · · · · · · · ·?????????????
They have dealt with things like this too much, and they didn't take it seriously at this time, and quickly put this "little thing" behind them.
And this matter naturally did not spread to Matters' ears.
Here, after hanging up the phone, Mr. Li felt aggrieved in his heart.
He chose to compromise, but that doesn't mean he really treats it like it's okay.
…
After being sullen for a long time, he chose to post his experience on Zhalang Weibo.
He wants to use this platform to let people see what has happened to them, and then stop buying this Teslan hydrogen fuel car.
Soon, his Weibo was edited and sent out.
The name of Weibo is only a few words, Teslan hydrogen fuel vehicle leaks oil.
Then, in Weibo, Mr. Li briefly talked about the oil leakage of the Teslan hydrogen fuel vehicle he purchased, and then also talked about the after-sales treatment of Teslan.
Mr. Li also attached some photos of the oil leak of this Teslan hydrogen fuel vehicle on Weibo.
Finally, Mr. Li appealed to people who want to buy Teslan hydrogen fuel vehicles not to enter the pit.and.
Chapter 463
This Weibo is justified from the beginning to the end, which makes this Weibo not sink very quickly.
There are still some netizens who saw his Weibo and left a message.
"The cars produced by Teslan have always been known for their excellent quality. Did you win the lottery?"
"You are also unlucky. You can buy inferior products for such a good car."
"Teslang's handling is really inappropriate. I'm going to buy one. I hope I don't get shot."
"I was going to buy one. When I saw your post, I decided to wait a little longer. What if there is really a problem?"
"Upstairs, the price of Teslan's car is expected to increase soon. You better hurry up and sell it."
……
Mr. Li saw that his Weibo did not sink immediately, but some people still paid attention, which made him a little happy.
However, after seeing the comments on the back of Weibo, my heart that was warmed up suddenly became cold.
It can be clearly seen from these messages that although they do not think that Mr. Li's experience is made up, they also think that it is just his bad luck, and he bought such a problem car that can only be bought with a small probability.
Moreover, many people now feel that the price of this Teslan hydrogen fuel vehicle is only temporary.
After a while, the price of this car is bound to increase.
This made some people hesitant after seeing his post, but they still decided to take a certain risk and buy it as soon as possible when they were afraid that the price of this car would increase.
Seeing this situation, Mr. Li had to sigh and then stopped paying attention.
He also thinks it's just his bad luck and just happened to buy a problem car.
But things didn't go the way Mr. Li thought.
With the passage of time, more and more people have found that the car has a problem of car oil leakage after purchasing a Teslan hydrogen fuel car.
And more and more people started to discuss this issue on Weibo.
If it was said that only two or three people had this problem after purchasing this Teslan hydrogen fuel car at the beginning, it is estimated that everyone should not take it seriously.
But now more and more people have this problem, and it is published on the Internet, which means that there is a real problem with Teslan hydrogen fuel vehicles.
"Damn it, I just bought a Teslan hydrogen fuel car for a week, and I found out that the oil leaked, which is really bad!"
"Mine leaked oil too. It seems that there is a problem with this car as a whole..."
"Nima, I saw someone buying this car leaking oil before, but I still bought it, and now I regret it."
"I called the after-sales service, but they won't return the car. This Teslan company is really rubbish."
"I knew I had bought a car from BYB, and it's still [-] cheaper. I really let the donkey kick my head."
……
The problem of oil leakage from Teslan hydrogen fuel vehicles has been thoroughly spread on the Internet.
Those who have not yet purchased the Teslan hydrogen fuel vehicle are quite fortunate, and decisively started the domestic hydrogen fuel vehicle, especially the hydrogen fuel vehicle produced by BYB Company.
In China, the quality of BYB's new energy vehicles is the best.
And those who have already placed orders and paid a deposit have also asked for a refund of the deposit.
Originally, these deposits were non-refundable according to regulations, but now those 4S stores can't risk the world and can only refund the money obediently. .
Chapter 464
At the same time, those users who bought the problem car have become more and more troubled, and the situation has been completely out of control.
And this Teslan hydrogen fuel car, no one has bought it now.
At the headquarters of Teslan, Mattes looked at the questions that were being reported from all over the summer, with a gloomy expression that dripped water.
"Hume, what's the matter, how can there be a problem of oil leakage?" Mattes asked Hume Blaise, the chief engineer of Teslan hydrogen fuel vehicle, who was standing aside while looking at the report.
Hume Blaise pondered for a moment, and then said: "It should be that the engine connection is not tight enough, which caused the oil to leak out from the engine gap."
Although Hume Blaise had removed all responsibilities in advance, he still answered this question seriously, and he did not give birth to a schadenfreude mentality.
Now it's not a question of responsibility or irresponsibility. Everyone works together in Teslan, and naturally they don't want problems with Teslan.
At this time, the anger in Matters' heart was already skyrocketing, but at this time he couldn't put his anger on Hume in front of him.
After all, what Hume Blaise had to say had already been said before, and it was Mattes who had to go his own way to cause the current situation.
It can be said that Matters should take full responsibility for such a problem with Teslan hydrogen fuel vehicles.
Now, the Teslang branch in Daxia has sent him a letter of inquiry, asking Teslang to propose specific solutions.
To put it bluntly, let him Matters make up his mind.
The most important thing to do now is undoubtedly to recall all Teslan hydrogen fuel vehicles in order to resolve this crisis.
Matters, the president of Teslan, naturally knew that he should do this.
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