My 1982

Li Zhongxin and Blue Half-Mountain Two people visited a large circle in the faith integrated shopping mall, and went to the Jiangcheng Department Store in the Nongyuan, and after turning, he felt very satisfied, he was satisfied with the people of the faith integrated shopping mall, satisfied The layout of the faith integrated mall, the most satisfied is the service attitude of employees.

Li Zhongxin saw that when the employees of the faith were able to maintain a smile service, they also had a smile service. They also had a big part of the things, they were to customers, they can do it. If they are not humble, as long as they are the customer of the integrated shopping mall. It is all able to keep in touch with colleagues. Whether it is a customer who is like.

Under normal circumstances, even the mid-1990s, this time the level of service has not come, what customers are the situation of God does not exist at this time.

Li Zhongxin is clear that China's customers have been called comrades before turning into God.

After the liberation, due to the elimination of private economics, long-term implementation plan economy, all service industries are public, eating big pot rice, and economic policy leads to extreme lack of substances, so salespersons are also ignored, all service industries Almost all cold faces.

What is the heart of these salespersons? Everyone is comrades, you can buy something is good.

We are all comrades, there is no situation I give you how to serve you, the service is good, I don't have much more money, everyone's money is the same, why do I have to pay you with you.

In the hearts of those salespersons, their identity is much higher than those of those customers.

After the reform and opening up, with the introduction of the market economy, the use of various marketing means to grasp the goals of the service industry into the service industry, and the concepts such as smiles have been released.

Customers have become consumers from comrades. Although many statements and practices are, most merchants do not really learn to respect consumers, and the dialogue between customers has changed, but still lack respect.

Li Zhongxin feels that the premise of all service concepts is the principle of the status of both parties. The principle is a reasonable society must have.

Communications is very good in terms of employee training, and there is no way to promote customers is God, but to tell employees to some facts and examples, a consumer to shop inside the mall. If you see employee want to ask some things, So, what he hopes to receive him in a expression of how people?

Of course, that is, smile service. When the consumer needs help, if the employee helps the consumer, then the next time the consumer wants to shop again, will he choose a state-owned store, or will choose the mall of the faith company?

These things allow employees to understand that the employee level of loyalty is higher than other places, and the bonus is super high, these is because the staff of the faith company can be described in accordance with the faithful manual. Those things have been exchanged.

When I trained the company, I said that I entered the faith company more and more difficult. In the outside of the foreign companies, now I can't earn such a high level of salary, I need employees to cherish this. Not easy to work.

Once the personal reason is left from the loyalty company, then, as long as it is the subordinate unit of the faith company, it will not be hired again. At that time, the loss will be big.

Therefore, when Li Zhongxin is in the shopping mall, it can see that the employees have exposed the sincere smile to the customer, and they can see that the employee has a high-spirited fighting spirit, and it will not be unpleasant because of some small things and customers.

In the national Jiangcheng Department Store on Jiangcheng, Li Zhongxin's feelings are different.

The same is the National Day on October 1, and most of the employees have basically no smile, watching the customer is cold face, as if the customer comes here, it is already owed by it.

When the customer asked the goods, their performance was quite bad. There was no patient trouble. Once I feel more, I immediately said that my nose is not a face.

Li Zhongxin saw that a farmer dressed by a salesman was a number of salesperson. If you can't afford to buy, you don't want to see the words. His heart is also a sigh, Li Zhongxin wants to understand, whose reason is Many of the malls and companies have not yet run, basically because they have their great sense.

To put it bluntly, the identity of state-owned employees is that the country is given, not your own superiority, and private companies continue to flourish in the future, because there is no arrogance and prejudice.

People and people are equal, do not exist you, how much is better than others.

Li Zhongxin and the Half Mountain have visited a circle in the urban area, especially in the vicinity of the cultural palace, one is Li Zhongxin ready to find the feeling of the childhood, and then eat a meat of the old cultural palace. .

In the northeast Jiangcheng, the barbecue is a very delicious food. Li Zhongxin is also quite like to eat. At this time, the two lamb skewers are the places next to Hualian, and the other is the cultural palace. Lamb skewers.

The reason why Li Zhongxin did not eat in the electric baken lamb served in Hualian, because there were too many people there, and dozens of people were waiting for the lamb skewers. According to the order, they were waiting in line to eat lamb skewers. Li Zhongxin is really I can't wait, the other is that there must be outside over there. Every time I can get a string to two strings, it is very interested.

In addition, there is a new Grilled lamb skewer there. Li Zhongxin has not passed, and Li Zhongxin feels that it is better than Hualian electric barbecue string! At this time, it is estimated that the box of lamb string is not touched.

This is a lot of cultural palace skewers, people can order in the house, when there is a special person gives you the lamb skewers directly to the house, not only can eat delicious lamb skewers here, but also You can click some other eating.

Because Li Zhongxin and the seal of half the mountain have been almost two o'clock, so the business of the cultural palace is not very hot, Li Zhongxin and the seal half a 30 meat skewers, and a few Small blend, sitting directly in the store to eat and drink.

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