My 26-year-old female boss

Calm to calm down, when I heard the bad news, I still "cluttered" for a while.

I asked Ma Hao, "how could this happen?"

"I, I don't know! It's been good all the time. All of a sudden, the identity information has been exposed, and most of them are newlyweds, and some of them have been seriously affected by the wedding. "

I took a deep breath and forced myself to calm down. I said, "don't worry. You can explain now. I'll solve this problem as soon as I come back tomorrow."

"Well, Nange, you have to come back quickly. I'm afraid I can't withstand the pressure."

After hanging up Ma Hao's phone call, I lit a cigarette for myself and quickly thought about it. Why did this happen in a good activity?

The customer's identity information is only known to members of our team and the people in the mall. However, Ann is in charge of the shopping mall. He can't harm me.

But who would have betrayed it? Is it a member of our group?

After smoking, I immediately called an Zheng and got through a moment later.

"I'll go! You are finally on! I thought you died in Lhasa? "

As soon as an Zheng got through the phone, he complained to me. I said, "tell me what's going on? How can our customer information be leaked? "

"What else do I want to ask you? It must have been leaked by your insiders. Is it me? You don't know, your customers are making a scene in our mall, and I was almost fired. Do you know

It seems that anzheng has also been affected by this incident. This matter is very big. The identity information of customers involves many places. If a large number of them are leaked, the consequences will be unimaginable.

"Tell me, what is the situation now?"

"The situation is very bad. If you don't come back to solve it, you'll have to wait for the subpoena of the court."

"No, it's not troublesome. Help me to stabilize it. I'll be back early tomorrow morning."

I said no, in fact, it is to comfort myself. It is the first time that I have encountered this kind of crisis. If not, I will be expelled from the company and even be prosecuted and sentenced.

I'm starting to get a little bit worried and think about how to deal with it.

I have no experience in this area, so I had to send a message to song Qingyi and said to her, "Mr. Song, I know what happened. The situation is very complicated. You should know, too? I would like to know how to deal with this situation correctly? "

Song Qingyi quickly replied, "as the person in charge of this project, don't you know how to deal with the crisis?"

"But the crisis is too big for me. I was caught off guard for the first time."

"Tomorrow you come back to talk about it, one or two words on the mobile phone can't explain clearly."

At the end of the dialogue with song Qingyi, I lit a cigarette and began to puff up. I felt melancholy. I had to find a way to solve it.

I know that the water in the mall is too deep, so I always seldom make an appearance, otherwise I would have been a team leader.

It's not that I'm afraid to encounter such a crisis and retreat, I don't want to be too prominent, but since I met, I won't choose to escape.

But how can I break the game?

……

The next morning, I took the earliest flight back to Chongqing. Although I was still on vacation, I went to the mall for the first time.

I understand that the current situation is more difficult than I thought. Even an Zheng said that this is not a trivial matter, and the general public relations ability can not solve it.

I found Ma Hao and checked with him all the customers who came to the store during the activity and counted the number of people. There were 57 new teams.

This is not a small sum. Even if you choose to compensate them for all their losses, I can't afford to sell me.

Ma Hao was really worried. He said to me, "brother Nan, what should we do? This is too big. Let's call the police! Let the police deal with it and see who leaked it. "

"We must call the police, but not now. Once it is exposed, the consequences will be even worse. Zhou Dahua headquarters will also find us in trouble."

"What can I do! I can't sleep at night

I calmed down, thought carefully, and said to him, "count all the lists, and then call them one by one to apologize. Of course, we should be prepared to be scolded, but our attitude must be good."

"No problem, but customers will ask for solutions! How do I answer that? "

I pondered again and said, "just say that we will give you a definite answer within three days and recover the losses you have suffered By the way, we must understand the loss they have suffered. "

"Well, Nange, I'll do it first."

After Ma Hao left, I called song Qingyi and called her to the company.

In her office, I said dejectedly, "Mr. Song, I'm really sorry. You're still on vacation. I'm so sorry."Song Qingyi looked at me and said, "what are you going to do about this matter?" Or do you want to talk to me about your analysis of this? "

I then said: "let's talk about the leakage of customer's personal information first! During the event, we registered the mobile phone number and the names of both parties for the customers who came to the store to buy. All these information were leaked Now the situation is that these customers have received harassment calls, some of which have seriously affected their lives I don't know who leaked the information, but it's not the time for the relationship. I'm going to contact the communication company and ask them to help prevent the intrusion of harassment calls, and then count the losses and pay for compensation by myself... "

"It's certainly not a small sum. Can you afford it?"

I shook my head and said, "I can't afford it, but I have to. I'll go to the bank for a loan."

"Have you ever thought about who leaked it?"

"I've thought about it, but I can't think of it. Although only our team members and my friend know this information, other factors are not excluded, so it's not easy to say."

Song Qingyi thought for a moment and said, "first of all, you are right. But I suggest you go to the customer face-to-face to apologize. This will show sincerity and promise to solve the problem and tell the other party the specific time In addition, you should find a better public relations team to do public relations work on this matter. "

I sighed subconsciously, and then replied, "yes, I think so. I'll apologize first, and then I'll pay as much as I can."

Song Qingyi looked at me calmly and said, "there is no absolute death in this world. If I were to do this I will look for a breakthrough in the event, and maybe it will have a different effect. "

I felt that song Qingyi had something to say. I took a cold breath and asked her, "do you have a better solution?"

Song Qingyi seemed to have planned for a long time. She said with a faint smile, "think about it for yourself first. If you really can't think of a good way, I'm telling you I remind you to look for a breakthrough in the event. "

Looking at Song Qingyi hesitantly, I suddenly feel that the dark world seems to have been opened a door. This is indeed the embodiment of song Qingyi's wisdom, as well as the experience accumulated through the battlefield

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