My beautiful boss and I

There was a commotion in my heart, but I was still sober at this time. Then I immediately suppressed my commotion with my mind, lit a cigarette and took two puffs: "they went out to play, but they didn't come back yet?"

"No Kong Kun said.

"Why don't you go out and play together?" I said.

"If I go out to play, can I still be with you now?" Kong Kun said.

"Well Ha ha... " I dry smile, think of now is next door autumn Tong, can't help but feel very uncomfortable, feel like a thief.

At the same time, I also think of the little eyes and ears that have been staring at my Haizhu. Kong Kun enters my room alone. Then, will Haizhu know soon?

Thinking of this, I feel uneasy again.

"Brother Yi, you are a little restless. Do you have something on your mind?" Kong Kun said and changed his sitting posture. His white legs under his dress were shaking

"There's nothing on my mind. Do I feel uneasy?" I said.

"Oh That's why I feel wrong. " Kong Kun smiles.

"You Come to me. What can I do for you I said.

"Do you have to do something to come?" Kong Kun asked me.

I couldn't answer for a moment and laughed.

Kong Kun said with a smile: "if you say it's OK, it's really something."

"What's the matter?" I said.

"Report to the boss..." Kong Kun said.

I said, "just report your work to Haizhu. Don't report it to me."

"Well At least you can understand the basic operation of the travel agency, at least you can ask for advice on the way of operation and management. Is that ok? " Kong Kun said, "you only come here once in a blue moon. I don't know when I'll see you next time."

Kong Kun said so, I can not refuse, said: "well, then you say it."

So Kong Kun gave me a serious introduction to the operation of the travel agency since its establishment, and I listened very carefully.

Looking at Kong Kun's serious presentation, I can't help believing that she came with a pure purpose, but my own state of mind is not so pure. I can't help doubting that I'm a prostitute.

After listening to Kong Kun's introduction of the basic situation of the travel agency, I couldn't help nodding and praising: "Kong Kun, you have done a good job. In such a short time, the travel agency can quickly enter the fast lane of normal operation, and your management and operation ability has really improved greatly."

"It's not the result of your and Haizhu's usual help and guidance, especially that they have learned a lot of useful things from you In addition, we are forced to come to ningzhou for the first time. If we want to share a piece of cake in the highly competitive tourism market, we can't do it without going all out.... " Kong Kun said.

I laughed.

"Although our current operation is on the road, I always feel very tired and tired. After all, I have never been the general manager of a travel agency alone before. Sister Haizhu trusts me so much. On the one hand, I feel very moved. On the other hand, I feel that it is still a bit difficult for me to hold this position. What is the current situation of a travel agency I tried my best to maintain it. I'm worried that I can't keep up with my follow-up ability. Maybe I won't be able to hold on one day. " Kong Kun said anxiously.

"Oh, you think it's hard to do your present job?" I said.

"Yes It's very hard There's a lot of physical and mental stress I always feel that if I go on like this for a long time, I will collapse and be crushed. I always feel that I can't keep up with my ability, or the ability to carry pressure psychologically. " Kong Kun said, "brother Yi, how can you succeed in relaxation and happiness? In other words, how can we make ourselves a qualified and successful tourism professional manager

I meditated

"Today I come to you, in fact, I want to get your help and help." Kong Kun said.

"You often have anxiety, don't you?" I said.

"Yes, often anxious, even insomnia." Kong Kun said.

I can't help but feel a little moved. Kong Kun's anxiety and insomnia show one thing, that is, she is full of responsibility for the travel agency and is very dedicated to her job, which is very valuable.

When I was in Xinghai, I didn't suggest Haizhu to let Kong Kun be the general manager of the travel agency. I just feel that Kong Kun's ability to be the sole manager is not enough. But now in ningzhou, Haizhu has appointed her as the general manager, and I have to admit that in the face of this reality, since Kong Kun has written about confusion and anxiety, I really have the obligation to help her solve this knot. To help her is to help Haizhu.

I know that maybe Haizhu can't answer Kong Kun's confused questions at this time. Haizhu has just grown up, and she still lacks enough experience.

I continued to meditate.

Kong Kun stood up and poured a glass of water for her and me. Then he sat opposite me, took the glass to drink and looked at me quietly.

The room is quiet.

I continued to smoke, and the room was full of smoke.

Just as I was about to stand up and open the window to let in the smoke, Kong Kun said, "no, I like the smell of your smoke."My heart a jump, this words seem to have some ambiguous feeling more or less.

I get rid of the distractions in my mind and continue to think about Kong Kun's question just now.

After a while, I looked up at Kong Kun and said, "you are now the general manager of the travel agency. You also have a group of professional managers or directors. In other words, you and these managers or directors are all professional tourism managers In fact, your anxiety is not only how to be a good professional manager, but also how to manage your professional managers.

"In other words, it is how to make yourself a good professional manager and guide the department directors to be good professional managers, because only in this way can you manage the tourism company well, free yourself from trifles, and have more time to think about the company's development strategy."

"Yes, you are right. This is a question I often think about, but now, I can't find any way to guide them, because I am always confused by this question." Kong Kun said.

I said: "in fact, compared with the fierce competition in other industries, professional managers in the tourism industry are lucky. If you graduate from university and enter a medium-sized travel agency, you will first work as a tour guide or business, and then do planning and adjustment. In three or five years, you may be promoted to be a manager. In a few years, you may be vice president or president. And those who have a flexible mind and hold customer resources have more opportunities to flow in the industry, or to be managers on their own. Such a prospect is undoubtedly a great temptation for young people who are determined to join the tourism industry. "

"Well..." Kong Kun nodded and looked at me.

I continued: "however, tourism can not escape the general law of industrial development. With the intensification of competition and the improvement of industry concentration, the pattern of small, scattered, chaotic and weak travel agencies will eventually change. And the road to success for tourism managers will be more and more difficult. Facing the fierce competition in the future tourism market, how to be a successful tourism manager?

"First of all, I think we should be bold, or let ourselves become a brave person. We should not be afraid to work bravely To be a market is to be fearless of difficulties and keep going. We are bound to encounter many setbacks and frustrations in our work, but we should not take them too seriously. We should always maintain a kind of enthusiasm and faith.

"Over the years, I have come into contact with many successful people in the industry. According to my observation, successful people have something in common, that is, they have courage and enthusiasm, and they are very devoted and enthusiastic in doing things. Successful people are not necessarily the ones with the highest IQ, but they must be the ones with the strongest will and the most toughness. It's not easy to waver in what you believe, and you can stick to it in particular. "

"Oh..." Kong Kun nodded.

"The key to tourism management is to study the market. To study market problems, we should be good at simplifying the complex and grasp the key of the market at once. We Chinese are very intelligent and gifted in this respect. Mr. Ji Xianlin, a master of Chinese culture, has a point of view. He says that western thinking approaches truth step by step through reasoning, while Eastern thinking reaches truth through understanding and crossing the intermediate process. That is to say, you should cultivate your ability of comprehension.

"In fact, any profound and complicated theory can be summed up in one sentence. For example, marketing, the core issue is demand. You find the demand, create the demand, meet the demand, there is a market. I once asked a successful business tycoon what he thought was the most important thing to do in the market? His answer is four words: give what he likes. On another occasion, he also said a wonderful sentence: "to be able to deal with complex problems with simple thinking is the greatest success of human beings."

"Well said..." Kong Kun exclaimed, and then said, "well, brother Yi, what kind of thinking do you need to have to do the market?"

I said: "it's not about what kind of thinking you want to have, but what kind of thinking you want to cultivate. The thinking in everyone's mind is not innate, but is cultivated step by step in practice and thinking."

"Oh What kind of thinking should we cultivate? " Kong Kun said.

"Learn to cultivate your own subversive thinking!" I say for sure.

"Subversive thinking?" Kong Kun looked at me with a puzzled look.

"Yes In order to achieve great success, we need to have a subversive thinking in the market. Subversive thinking is not to improve, but to change. It's nothing. It's a complete change. In essence, it is a kind of forward-looking strategic thinking, which comes from the policy makers' deep insight into the future change trend of the industry.

"If you can't understand this, it's very difficult for you to win in the market competition by simply imitating the superficial things of others. In the past, I often said a sentence, called: no one I have, people have my new. But now my view on this sentence has changed. I still insist on and agree with the first sentence, but I think there is something wrong with the second sentence. "

"Yes, I remember you said that. Sister Haizhu also said that she got it from you. So why do you think differently now?" Kong Kun said.

I laughed: "because I think why do you think you can do better than others? It's a term that defies the intelligence of others. In fact, it is very difficult to do better on the basis of what others already have. Now I think that the right way to do it is to try to do things that others don't do, and to do it differently from others."Sun Tzu's art of war says that we can attack everything and attack what we can't defend. To do the market, we should concentrate the superior resources and enter a relatively blank market gap, so as to form a strong position. For example, Ctrip's business model is completely different from that of traditional travel agencies. What's more, the self-service travel market it aims at is just what the traditional travel agencies don't pay attention to.

"Therefore, once this market starts, it is difficult for traditional travel agencies to compete with it. Similarly, I pay special attention to Tongcheng now, because its virtual market space of Tongcheng online tourism trading platform is likely to subvert the traditional trading mode of travel agencies and change their trading habits in the future. "

"Well..." Kong Kun nodded: "brother Yi, you are right So, what do you suggest about consumers? "

I said: "it's very simple. Travel agencies are in the service industry. Since they are in the service industry, they should always keep in mind the following sentence: perceiving consumers with heart!"

"Feel the consumer with your heart." Kong Kun repeated.