My beautiful boss and I

Thinking of this, my train of thought suddenly became clear, and a relatively complete train of thought quickly formed in my mind.

However, Qiutong can't chat on the Internet at the moment. Now she should be tired of dealing with the problems up and down, and even have no time to think. How can I tell her what I think?

After thinking for a long time, I didn't come up with a good idea. Finally, I made up my mind to call Qiutong in person. I can't worry about how Yike, the foot washing master, suddenly became an expert in distribution. The current situation is urgent and I can't afford to delay.

Thinking of this, I felt out the phone and called Qiutong.

Qiutong's telephone line is busy and busy. It seems that she has been trained from the leader. I keep on playing, it's still busy. I can imagine the busy situation Qiutong is facing at the moment, but I have to make this call.

I pressed the replay key again and again, and finally, after I didn't know how to redial dozens of times, I finally got in.

"Mr. Qiu, it's me!" I'll talk first.

"Oh Yi Ke, what can I do for you Qiu Tong's voice was anxious, tired and in a hurry: "if you have something to say, I'm very busy. I can't chat. Please say it quickly."

"Mr. Qiu, no matter how busy you are at this meeting, you have to listen to me finish my words. Sharpen your knife and don't miss the firewood cutter. I came to you only when I had something important to do!" I said.

"Oh, you say!" Qiutong's voice calmed down a little and said, "I just got back to the office. Today, I have a blast here. I'm in a disaster. Please tell me. I'll listen to you."

"I just talked to Heping general manager on the phone and heard about some situations. On the first day of delivery today, there was a big problem in the delivery work of the company, and there were a lot of complaints, right?" I said.

"Yes, the door-to-door complaints, telephone complaints, black and white, the company's threshold is almost broken, the telephone is almost blown up, the people who accept complaints are about to be scolded to death, and I am about to be scolded to death by the leaders and the subscribers who directly call me to complain Alas Before going to work, I expect there will be a lot of complaints, but I never dreamed that there will be so many. It's still during the holiday. If we wait until the end of the holiday, it's really unthinkable. " Qiutong's voice was full of anxiety.

"Have you thought about how to deal with the problem?" I said.

"There's no time to think about it. I have to deal with it as well as arrange for the company. The whole person has been instructed to go round and round. I haven't drunk a mouthful of water or eaten a meal since I went to work. My feet are very sour. Alas..." Qiu Tong sighed: "there are more and more complaints. This is the beginning. I don't know what will happen tomorrow and the day after tomorrow. I don't know how many papers have not been submitted by mistake. The whole thing is in a mess My brain has become a pot of porridge. I want to sort it out, but I have no time.

"The delivery quality is a big problem. If the delivery quality problem is not solved properly, it will greatly affect the reputation of newspaper distribution, and further affect the reputation of the newspaper and the group. Without the delivery quality, how can we start next year's newspaper distribution Today, there are a lot of subscribers clamoring to return the newspaper, and some are demanding compensation for their mental losses. Some even have to go online to post and expose to the newspaper. "

"This should be attributed to Zhao Dajian's last month's work. We should investigate Zhao Dajian's responsibility, not you!" I said.

"Hey, Ike, what do you mean by that now? Is it time to hold people accountable? What's more, I'm the person in charge of the distribution company now, so I have to take responsibility. Can I solve the problem by investigating Mr. Zhao? " Qiu Tong's voice is fiery. " What are you going to say when you call me? Don't beat around the bush. I'm really busy here

I said: "Mr. Qiu, don't worry. I'll call you to report a solution to the problem. I think this solution can fundamentally solve the current problem!"

"Do you have a fundamental solution to the problem?" Qiu Tong's voice was a little puzzled, and then said: "then you say --"

I said: "of course, as long as you have time to think about this method, you will certainly have it, but now you are so busy that you don't have time to think about it. Let me talk about my ideas and see if it is feasible and operable!"

Qiu Tong said, "well You said

I said: "at present, the company's only way to deal with complaints is to be tired of dealing with them. When subscribers complain, they are very passive and can't fundamentally solve the problem. You don't know how many subscribers have not received the newspaper or received the wrong newspaper, because some subscribers may not complain for the time being."

"Well You're right. Go on! " Qiu Tong said.

"I have worked as a distributor for a period of time, and I understand some processes of delivery work. I think that the sudden rise of a large number of complaints may not be due to the delivery quality of the distributors. I know that the overall quality of our company's distributors and the distribution team is very high. As long as there are delivery details, we will carefully deliver according to the address.

"However, if the delivery details address is fuzzy and the number of copies is wrong, or the address does not belong to the delivery area of this publisher, or even does not belong to the delivery area of this distribution station, then the publisher can do nothing. If the subscriber details sub station makes mistakes, then the number of copies of newspapers sent to each station will also make mistakes, and some stations will not have enough newspapers, while others will have a lot more What's more, if there are not enough stations for newspapers, it's hard to make bricks without straw. Of course, they can't be delivered. " I'll go on."You're right. Today, many distribution stations don't have enough newspapers, but some stations have a lot more!" Qiu Tong said: "you are very good at analysis. Go on!"

I said: "from this point of view, I think that the fundamental solution to the problem is to solve the root cause. Only by digging up the root cause of the problem and solving the root cause in one step can we lay a good foundation for the distribution and delivery work in the later period of this year. Long pain is better than short pain. If a short-term large amount of payment can bring a year of long-term stability, I think that the price is worth it."

"Good, go on --" Qiu Tong's voice encouraged: "your words are enlightening me, go on --"

"I think, from now on, stick to walking on two legs, two wheels turn at the same time, the company's personnel gather, divided into two parts, one part continues to accept complaints, the other part, began to prepare for a big war of annihilation."

"War of annihilation?" Qiu Tong's voice was a little excited: "Yike, say it, say it quickly -"

"the main battlefield of the war of annihilation is the birthplace of the problem - Statistics room!" I said: "I dare to assert that 99% of the problems in today's complaints are in the statistics room, that is, the link from the entry of the delivery form into the computer to the corresponding station according to the address, and the link from the entry of the delivery details into the computer when the user's address and telephone number are not clearly written or there is an error. In this way, the delivery form is divided into the wrong station, and the subscriber's address is not clear Naturally, the clerk can't deliver

"Therefore, I suggest that starting from the statistical section of the statistics room, we should mobilize the staff to work overtime to check and proofread all the delivery cards during the three-day New Year holiday, and call on all the stationmaster to divide the stations on the spot, re-enter the computer, re issue the delivery details, re count the number of newspapers at each station, and then re report the number to the sorting room."

"Yike - great, what you said is just what I haven't had time to think about. I'm thinking about the root of the problem. You said it all at once, which coincides with what I thought. The idea you said to solve the problem is wonderful, and I haven't had time to think about it yet..." Qiu Tong's voice became excited: "this is the fundamental way to solve the problem. Although it takes a lot of manpower to do so, for the stability of the long-term delivery work in the future, it is worth the effort and necessary Otherwise, if it goes on like this, the consequences will be unimaginable I will improve this idea and start to implement it immediately. "

My heart relaxed, said: "well, autumn, you hurry up, I don't disturb you!"

After that, I had to hang up, but Qiu Tong said, "Hey, don't hurry, yi Ke. Why are you so anxious? I'm not so anxious when I find the root cause and have a solution. Ha ha, yi Ke, I can't think of it. I can't see that you should think so carefully, deal with it so skillfully, analyze it so deeply, and have ideas I didn't see it before. "

"Ha ha, Mr. Qiu, you raised me up. I'm not as powerful as you said. I just took over other people's things and started them. They are all other people's things. I just heard them and sold them to you." I said with a smile.

"Is it?" Qiu Tong's voice dragged on for a long time.

"Yes, why do I lie to you?" I said: "I went out to practice martial arts this morning. I met a man in the park who also liked to practice martial arts. After a few skirmishes with me, I became familiar with him. Only then did I know that he was the manager of kuaida company in the local post office, who was responsible for the subscription and delivery of newspapers and periodicals. At that time, I was a little strange. I asked him that today is new year's day and the first day of official delivery after the subscription. The delivery work must be very busy. Why did he come out to exercise so leisurely and not stay in the delivery company? The man laughed and said that he was a newspaper delivery veteran and that he was already familiar with newspaper delivery work

"He is very talkative and friendly to me. He gave me a business card when he left After lunch, I called Mr. Ping to congratulate him on the new year. After listening to Mr. Ping talk about the situation of the distribution company, I was at a loss for a moment, but I wanted to help you. I called the manager in a hurry and told him about the situation. He immediately found out the reason and put forward the solution. After listening to Mr. Ping, I immediately called you to tell you. "

In order to make Qiutong believe it, I said it in detail.

"Oh I see... " Qiu Tong's voice was dubious: "it's so clever, it's so clever."

"What? Mr. Qiu, don't you believe it? " I said: "I don't care whether you believe it or not, I believe it anyway!"

"Puff - puff -" Qiu Tong laughs: "you say this, your own words, you believe it or not, how can I know, but I think, I should believe you..."

"Why?" I said.

"Because..." Qiu Tong said: "because I don't think what you said just now is what I know about Yike. Besides, your analysis doesn't look like the thinking and train of thought that little foot washing master can have You say, don't you? Yike