Reborn to dominate technology

The price war initiated by Lu Haifeng was one that Benma, Baolai, Aoto, and other car companies couldn't afford to lose.

Losing would not only mean a significant decrease in profits, but more importantly, their reputation in Daxia would be completely ruined.

Although it was already tarnished, they believed that as long as they persisted and didn't provoke Audi's sharp edge, they would eventually overcome this crisis.

So they were stubbornly holding on, and this matter had even alarmed the German headquarters.

The German headquarters would absolutely not give up such huge profits in Daxia, so the decision-makers at the German headquarters had never considered lowering prices in Daxia in the short term.

They would delay it as long as they could, and muddle through it as long as they could.

However, when the incident of a female doctoral student sitting on the hood of a Benma 4S store, crying and defending her rights, spread, the entire Benma Group fell into its biggest crisis in history.

"Your Benma 4S store is too欺负人 (qī fu rén - bullying)! I bought a Benma B525 for 660,000, and the engine leaked oil before I even drove it out the door!"

"When I said I wanted to exchange it for another car, you told me to come back in a few days. Now you're telling me you can only replace the engine and talking to me about the 'three guarantees' policy!"

"I'm a doctoral student, and I wouldn't use this method to defend my rights unless absolutely necessary!"

"Don't I have any self-respect?"

"But your perfunctory attitude makes me feel that the knowledge I've gained over the years has been insulted!"

Hangcheng.

Inside a Benma Auto 4S store, a short-haired woman was sitting aggrieved on the hood of a Benma B525.

Pointing her finger at Zhang Yunxing, the head of the Benma 4S store in front of her, whose face was not looking good, her eyes were filled with humiliated and aggrieved tears, accusing the Benma 4S store of deceiving her.

Around the woman, all the staff in the Benma 4S store showed the woman sympathy, disdain, ridicule, and a variety of other expressions.

The head of the store, Zhang Yunxing, had a very gloomy face. He never expected this woman to be so difficult to deal with.

More than a week ago, this short-haired girl came to the store to pick up her car, but before the car even left the Benma Auto 4S store, the engine leaked oil.

That day was the day Audi's sales exploded. If this matter were exposed, Benma Auto would immediately be in a very unfavorable position.

So Zhang Yunxing had to appease the short-haired girl immediately and report the situation to the company. But the reply he received was to minimize losses as much as possible.

What does 'minimize losses as much as possible' mean? It means muddle through it if you can!

Zhang Yunxing had been a store manager for so many years, how could he not understand what the higher-ups meant?

According to national regulations, in this situation, their Benma Auto 4S store should immediately replace the customer's car with a new one.

But in order to reduce losses at the time, Zhang Yunxing could only appease the girl, coax her away, and then find various reasons to prevaricate the girl's request for a car replacement.

And Zhang Yunxing had already prepared to continue arguing with the girl, but he didn't expect that this girl, who looked so easy to bully, would have such a bad temper and directly sit on the hood and cry.

"Ms. Zhang, we can sit down and discuss things slowly, right? You don't have to do this!"

"Actually, we are also very helpless!"

"Because national regulations stipulate that your situation can only have the car engine replaced!"

Now Zhang Yunxing felt like his head was about to explode, not only because this girl was difficult to deal with, but also because the onlookers watching the show were even more difficult to deal with.

Because of this matter, customers who were looking at cars nearby and passersby all ran over to watch the excitement.

And everyone was holding their mobile phones, ready to take pictures of the scene and post them on the internet.

But Zhang Yunxing couldn't do anything to these people.

"Come and see, come and see, Benma 4S store is going to be unlucky again!"

"What's going on? Can anyone tell me!"

"Let me tell you..."

Some of the onlookers who arrived earlier explained the ins and outs of the matter, and then it spread from one to ten, and from ten to a hundred, and everyone understood.

"Too欺负人 (qī fu rén - bullying)! Is this how Benma 4S stores fool consumers?"

"Take a good look! This is the true face of the Benma Group. Not only are the cars sold expensive, but they also charge various fees to deliberately rip off consumers, and it's difficult for consumers to defend their rights when there are problems with the vehicles!"

"A Benma B525 bought for 660,000 had an engine oil leak and stalled before it even left the 4S store. These people are not thinking about how to replace the car for the customer, but about how to fool them!"

"It's not just Benma 4S stores, I went to Baolai and Aoto 4S stores to look at cars before, and they were all the same!"

"In the end, our national car company, Audi Auto, is conscientious!"

"That's right, Audi Auto is good. Not only is it cheap, but all fees are open and transparent!"

At this time, a young man was also bragging to the onlookers around him.

"When I went to the Audi 4S store to buy a car just now, I saw a little girl picking up her car, and she crashed the headlight of her car before she even left the 4S store!"

"Do you know how the Audi Auto 4S store handled it?"

"How did they handle it?"

The surrounding onlookers were very curious. Could it be that the Audi Auto 4S store was also fooling people like the Benma 4S store.

"The Audi Auto 4S store staff didn't say anything at the time. They just asked the little girl to pay a labor cost, and the headlight was replaced for free!"

"If this happened at a Benma 4S store, I don't know how much they would rip you off?"

The young man's face was full of pride when he said this, proud of the service of Daxia's national car company.

"Damn! Audi Auto 4S store's service is so good?"

"You're just finding out now?"

"Audi Auto 4S store's service is well-known, just like their slogan!"

"Audi quality, perfection!"

"Our Audi Auto is not only striving for perfection in car manufacturing, but also in service, to satisfy consumers!"

Without comparison, there is no harm. Compared with Audi Auto 4S store's customer-first service concept, Benma 4S store's attitude of muddling through things when something goes wrong is immediately apparent.

Now, the video of the female doctoral student sitting on the hood of the Benma 4S store crying and defending her rights has been filmed and posted on the internet, and it has quickly stirred up a whirlwind of public opinion.

And Benma has once again become the center of the entire public opinion whirlwind!

"Benma, get out of Daxia!"

"Anyone who buys Benma in the future is a real idiot!"

"With such after-sales service, Benma, how dare you say that you are wholeheartedly for the customer!"