The Great Doorway of Daoism

　　 Niu Kelian cleared his throat and said, "Next, I will do a case analysis in accordance with the regulations given by the second master."

　　 "The first one is the goal setting."

　　 "Customer satisfaction should include everyone. Large customers and large orders can be the focus, but if it can be done, it is best not to reduce the buying experience of other individual customers."

　　 "Because of the needs of a non-urgent guest, ignoring the feelings of other people, causing a series of subsequent adverse chain reactions, this is not worth the gain."

　　 "Second, resource allocation."

"There is more than one guy in the store, all of whom ran to serve the big orders, and they weren't so anxious, they didn't tick the right place! It's totally possible to mobilize people to do it first for the customers behind, resulting in waste of resources and inefficiency. It's just stupid. Extremely."

　　 "Third, time management."

"After receiving the order of ten cups, you should first estimate the time it will take, and then look at the number of guests in the line behind, and make reasonable arrangements in time. Is it difficult? That is to look up at the job, it doesn't need to be too high. IQ. The time for how much herbal tea is made is fixed, but the consequences of improper management are refunds and suspension of purchases by customers.”

　　 Niu Kelian looked painful: "In the long run, how much profit will be lost! I feel sorry for them, really pig-like teammates, do they all have enemies with Qian?"

　　 "Next is process design."

"After receiving the business, who should follow? Who has the right to make decisions? Who has the right to make suggestions? What is the emergency plan? What is the process of refunding and pacifying customers? These should be regulated and specially trained in peacetime. "

　　 "Let's talk about customer service."

　　 "Sorry and embarrassment are only the most basic, it is the interpretation of the results, the focus is to admit the mistakes and give the reasons, and provide more than one solution at the same time, so as to calm the dissatisfaction and anger of the guests as soon as possible."

　　 "The last is personnel employment. I don't understand this very well, so please show me your second master."

　　Shang Chenxi said: "Actually, the man I want to talk about is the choice and self-motivation."

　　 "Essentially, in the final analysis, it was the boss who chose such a fool to be responsible for the cash register and store management. Either this person is a relative of his family, or the boss himself is a second-hand."

　　 "Of course, these things have nothing to do with us, but the truth revealed here, I want to break with you."

　　 "Our business is fair in doing things. After your brother Niu followed me, he didn't achieve this position in one step. He also started as an ordinary guy, but he did a good job, and he was able to improve one after another."

"He doesn't understand. That's modest. A person who has been promoted to the manager of the three-level jump, how can he not understand? Come on, Lao Niu, role-play. If you encounter this problem, you will think about it afterwards. And what to do?"

　　 Niu Kelian's face became solemn, he thought a little, and said slowly:

　　 "Well, first of all, thank Erye for digging me out from Wulan Mountain. The merchant's buddies are the real buddies-partners add livelihoods, for the same livelihood partnership."

　　Shang Chenxi laughed and scolded: "Don't talk to you, just talk about business."

　　 Niu Kelian put on a smiling face: "First, I will re-formulate a set of service procedures in accordance with the aforementioned principles, and continue to adjust through actual verification."

　　 "Second, this is easy to handle. What I think is that since these problems often occur during peak hours at night, it is necessary to make more targeted arrangements to improve efficiency and make enough money during peak hours."

"For example, there are many old customers in the old store. Can we collect and sort out their consumption habits and prepare the required types of semi-finished products in advance? This speeds up the stocking time and can provide other customers if they cannot be sold. It can also be prepared during a time when there are few people."

　　 "For another example, you can set up a corner waiting area, provide some dice and other playthings for guests to entertain while waiting, so that they can pass the time, and it is not easy to be anxious because of queuing, thereby reducing complaints."

　　 "Also, for the old customers who live nearby and consume regularly, can we arrange a dedicated person to deliver goods at a fixed time after recording, so as to reduce the queue time of scattered customers at the store?"

　　 "Temporary workers can also be added during peak periods to ease the pressure on shipments."

　　 "Wait, if you want to think about the method, then it's over."

　　 "Of course, it is necessary to evaluate these methods, calculate the additional cost of time, personnel, space, etc., and then compare the expected increase in sales, weigh the gains and losses, and try again."

　　 "More importantly, after these methods are tried out, if they are effective, can they be extended to other stores? Can they be applied to other businesses of the boss?"

　　 Shang Chenxi patted Yi Flowing's thigh next to him: "Go ahead, well said."

　　 Yi Fannian grinned, and quickly moved away.

　　Shang Chenxi continued: "This is called insight and self-motivated. Your cultivation is also a general principle, what do you mean?"

"From such a small example and phenomenon, Lao Niu made up and removed the operational chain and key nodes of the herbal tea sales industry in a short time, and gave reasonable suggestions, although his role is only Buddies."

　　 "Will such a guy be just a guy forever? Obviously not. Because he is good at observing and summarizing. Because of him, he is not willing to be just a guy."

　　 "Because, in the face of complaints from customers, if your thinking can only be simply understood as dissatisfaction and complaints against you, and therefore feel down and upset all day, then you will be the life of a buddy for the rest of your life."

"If you call a guest scolding you, it is understood as a problem, a gap, and a window opened by God after closing the door of the son of the richest man. It is understood as an opportunity for you to solve problems, make up for deficiencies, make suggestions, and show your talents. , To present a well-considered proposal to the boss, then congratulations, you will have a great future and unlimited money!"

　　 "God would close the front door, the back door, and the side door one by one, but he would really open the windows, and there were more than one, but it would be annoying for people to push around."

　　 "People, you have to use your brain when you talk and do things. But some people, he really has no brains."

　　 "So, don't blame yourself for not having a chance. God will give you a face, but you have to catch it."

　　 "Okay, I'm all here today. Finish work and go back to sleep."

　　 Early in the morning, after breakfast, Huangfu Xun really came to visit with gifts.

　　 After Shang Chenxi sent him away, he personally inspected the magic weapon he sent, and after confirming that there were no problems, he asked the disciples of the Vientiane Gate to distribute it by themselves.

　　 The quality of these things is not too high, but they are exquisite, and they win in a lot of them. Everyone gets a few pieces.

This morning, Shang Chenxi wanted to take Niu Kelian and others out to discuss a business. It was inconvenient for the disciples of Vientiane Gate to accompany him, so he let them go for a stroll in Haitang City, and told them to come back two hours later, saying that they would go to a place together at noon. Where the fun is.

　　 At about noon, after meeting again, everyone knew that Shang Chenxi was going to take them to a wedding, and they all jumped for joy.

It turned out that today is the day of the wedding of the youngest grandson of Yuwen Boyong, the head of the Yuwen family, one of the five major forces in Haitang City. Tang Luli graciously invited Shang Chenxi to go with him. Shang Chenxi could not refute his face. God, agreed to join in the fun.

　　 The wedding was arranged in the Yuwen Family Manor on the outskirts of Haitang City. When the merchant and a large group of people from the Tang family arrived outside the gate, Yuwen Boyong, who had received the news, personally greeted him and let the group in.

Inside 　　 Zhuangzi is decorated with lights, red and gold, filled with a festive atmosphere, and the guests are bustling with hustle and bustle.

Ordinary guests are seated in the outer hall and the open space. Naturally, Shang Chenxi was invited by Yuwen Boyong to speak in the small guest hall in the inner room. He waited for the ceremony to officially begin before sitting at the VIP main table in the main hall. Lan Ting and others were happy to wander around accompanied by a Yuwen family member.

　　 This tribe’s name is Yu Wenyin, and he has a very strong talk.

From his words, everyone learned that the three elders who were receiving important guests outside were three of the family elders. They were called Yuwen class, Yuwendai and Yuwenbiao, and the one responsible for greeting ordinary guests was called "Yuwen Xiaowu." Yuwen Palace, Yuwen Shang, Yuwen Jiao and Yuwenzheng in the show, the youngest Yuwenyu is the groom today, and Yuwen Boyong's favorite grandson.

　　 According to Yuwen's quote, among the distinguished guests who have already come, in addition to Shang Chenxi and Tang Luli and the main characters of the Tang family, there are also Tang Wuwei, the elders of the Tang family, Tang Wushang and Tang Wushao, and other celebrities from all walks of life in Haitang City.

　　 However, Yuwen Yin told them with regret that Fan Lihua, the president of the Ewha Society, the largest power in Haitang City, was unable to deal with the emergency because of a temporary emergency, so he only sent Ma Lantai, the master of Xinzitang, to attend.

　　 Yi Flies the year and asked more frequently, "Is there one missing? What kind of horrible family is that?"

Ai Qingrou, who was next to 　　, gave him a hand, and he remembered that Xiao Ai had said that Yuwen and Huangfu had always been at odds, and there had been many clan wars before.

Yuwenyin didn’t care about Yi Liunian’s questioning, and only said: “Among the five great masters in Haitang City, I am the only Yuwen family who is not a business man. It is an orthodox family of cultivation and physical training. But we are not Huangfu’s family. Such a person with well-developed limbs, simple-minded, brave and relentless, has always allowed text and martial arts from the ancestors, and I think you can catch a glimpse of the leopard from the name of the clan."

　　 The young people chatted with each other and the time passed very quickly. At this moment, the Yuwen family's welcoming team had already picked up the bride and returned, and everyone rushed to the front to see.

　　 I saw the whole ceremonial show is magnificent. Eight tall horses with high heads and red silks are walking in dressage, followed by evasion cards, drummers, gongs, lanterns, flags, umbrella fans, and so on.

The groom’s official, Yu Wenyu, is riding a four-hooves, misty, spirited alien beast, walking in front of the bride’s sixteen embroidered red sedan chair. What follows is a long list of welcoming, sending off the sedan chair, and dowry wagon battles by the mother-in-law's family~www.readwn.com~ The next is a series of procedures before the wedding celebration, such as the man blocking the door, setting off firecrackers, and passing the brazier.

Yi Liunian wanted to see something new to see how the marriage customs in Xianzhou are different from those in the secular world. When he saw this, he said: "It's not different, it's similar, but we don't have the saddle. What does it mean? "

Hua Lan Ting replied: "An'an is the same sound, which means peace and longevity, meaning that the bride will cross the saddle and be safe forever. The bride walks into the gate with the front foot, and when the back foot is lifted, there will be a parent. , Quanfu people who have children come to take off their saddles, which means that a fierce woman does not marry a second husband, and a good horse is not worthy of a double saddle."

There was no big difference in the subsequent ceremony procedures, except that after Shang Chenxi came out of the room, she refused to sit at the main table because of her lack of age and unwillingness to restrain her. But it's up to him.

　　 After the auspicious period, the bride and groom worship heaven and earth, their ancestors, Gaotang three times, and finally the couple worship.

　　 The emcee said loudly:

　　 Hold your hand, and bear your worries.

　　 is willing to be a sweet brew, fill your cup.

　　 But like a bright candle, it is your light.

　　 Forever wear this oath, and grow old with you.

　　 Yu Wenyu and Qu Biluo's wedding ceremony, the ceremony!

The words of 　　licheng were still rewinding, Hua Lanting felt that something was wrong, and suddenly turned his head to find that Lin Xian's face was pale, and the five fingers of his right hand hidden under the table were constantly flicking and trembling slightly.

　　 He also looked at Hua Lan Ting, and said quickly: "There is a problem, something is wrong!" At the same time, he made a gesture.

　　 Hua Lanting met, and immediately shouted to the companions who were sitting together:

　　 "Iron-blooded juvenile group, all have it, enter a fighting state!"