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January 18, 2008.

This day, the Winter Hall will open.

On this day, the Wanjia network that is not too eye-catching is officially launched.

The website page is not beautiful, very rough, hanging under the page of the remote mall, is considered a sub-website of the distant mall.

Wanjia.com is a relatively special website, which is temporarily served in the East China.

In 2008, it is not a supermarket to carry out overline distribution services.

Serving Wanjia, simple single four words, is the idea of ​​creation of Wanjia.com.

In addition to online order, Wanjia.com has more options for a phone order.

The consumer group of the Wanjia Network is not only a middle-aged generation that will go online, and the elderly can also call for order.

And the distant mall brand is different, and Wanjia.com is more in current to provide some necessities.

Rice, edible oil, vegetable fruit ... These are the main products of Wanjia.com, so that other goods can be placed in the distant mall.

As long as there are remote supermarkets, as long as the supermarket is within five kilometers, free home delivery, the current is now, no matter the wind, the next day, the same day arrived.

On the day of the Wanjia Online, some local satellite has conducted a short promotion.

The propaganda is not violent, even the advertisements that have been playing are not good, simple, single, "Wanjia.com, service website for Wanjia"

It is the end.

... 9 o'clock in the morning, Wanjia.com officially launched.

At 9:01, the first phone scored the information processing department.

Li Dong, Yuan Chengdao, Shen Wei, Qin Hai, Sun Tao ... a large group of executives waiting for the information processing department.

When the phone rang, Chen Wei took the lead in stepping, and pressed the customer service staff.

"Hello, here is a Wanjia.com, what do you need?"

"Hey, are you selling something?"

On the head, an old lady asked a little confidently.

Chen Yu urgently said: "Yes, mom, what do you want to buy?"

"That, are you sending money?"

The old lady did not hurry, and once again asked.

"Yes, we are secondary goods ..."

"That's good, little girl, I told you, this snow is too big, our old legs are inconvenient, and do not go door.

Everything in the family has finished eating, I heard that you are selling, you give me a introduction, what are you selling? "

Chen Yishen looked back and looked at Li Dong, Li Dongwei said: "Generally introduced.

Chen Yu nod, said to the phone: "Aunt, we sell the price of fires, including various vegetables, fresh fruit ..."

"That gives me two bags, and there is a barrel of color oil, two bags of salt ..."

The old lady said it took a long time, and the middle is also asked in detail, the brand, when can I be delivered.

Waiting for the residential address of the old lady, time has passed ten minutes.

At this time, the entire information processing unit began busy.

If you have any call, there is online reply, and the whole office is busy.

Chen Wei hangs up the phone and handed the order to the customer service staff. He went over to Li Dong people smiled: "Li, Yuan, this is too time consuming.

"A order, take more than ten minutes before and after.

The old lady is still a good speech, and the tenth teeth are clearer.

If you encounter dialects, it is more than the kind of phenanth, what you have to ask, I am afraid that it is possible for half an hour.

These grandmales are idle, and they are not ready to accompany us. If this goes, things can be delayed.

When Chen Wei said, some people nodded.

This is indeed a problem, and it is not more than the young people, these old people have not seen the real thing, there is always a bit of a little.

Just asked the old lady successfully asked, this Wanjia.com is not something in the distant supermarket, is it the best? Is it best to pick it up? One order for more than ten minutes, a customer service staff worked for 10 hours a day, and one person can only handle 60 orders one day? If you follow the profits of each single 5 yuan, the customer service is taken from 1 yuan, and the logistics is 1 yuan. Other labor costs 1 yuan, the operating cost is 1 yuan, and the last once the profit will be 1 yuan. Even if it is good.

This is also ideally, it may not make money.

Time-consuming, profitable is not big, and there is no profit.

This model, suddenly made many people frowned.

More than one customer service program in the middle of the Wanjia.com, and a transfer program, at least 10% of the cost.

No wonder other supermarkets have no way, do not make money, time consuming, who is willing to do this.

Chen Yu said, Yuan Chengdao is a look: "Li, which is indeed a problem.

And so, it is also divided into the business of the supermarket. It is actually equivalent to the overhead cost of the operation of Wanjia.com.

This cost is not low, our information processing department here is just a small piece. In fact, we have a total of 500 customer service staff.

It is the salary of these customer service, more than one million, website operation, logistics operation, several major sectoral costs, plus the future may expand ... Lin Lin generally, at least 10 million investment in one month.

In fact, these customers are originally our customers, even if we don't carry out this business, they will come to the supermarket shopping.

Therefore, I think that Wanjia.com can only operate as a temporary emergency platform.

Waiting for the end of the snow, we can revoke the Wanjia Net.

I can save tens of millions of expenditures every month. It is 100 million.

The distant is indeed supported, but I think it is not necessary.

Yuan Chengdao said, Sun Tao thought about it: "Although Yuan's words, I don't fully agree, it is not unreasonable.

At present, the domestic foreign chain supermarket counts, but why don't anyone do this? Not everyone didn't expect, just this road is really difficult.

The consumer group of the supermarket, and the consumer group of the mall will be different. At this time, we are really hard to do in changing the consumption habits of users.

Let a group of middle-aged and elderly people who don't understand online shopping, which is currently available.

Waiting for the big snow, will these people choose online shopping? Shopping online, talking is fast, saving time, convenient, this is the biggest magic weapon of online shopping.

It can be too fast, they don't need too fast, nor shortcomings, usually have nothing to come to the supermarket, this is one of their lifestyles.

Now I rite wants to change their lifestyle, I think it is not realistic.

Waiting for the end of the snow, the business of Wanjia.com will definitely be a thousand feet, and our expenditure has become a loss, Li, this is to consider.

Yuan Chengdao, Sun Tao opposed that Qin Hai wants to think: "It can't be considered from profit, and the Wanjia online is also favorable.

First, expand our influence and increase diversified development.

Second, enhance our teamwork ability.

This time, our supermarket, logistics, and e-commerce three departments have cooperated to make the group integrate into reality.

In the past, we made a few departments.

Said is a company, in fact, do not interfere, so there is a bad place.

Third, expand the size of the company.

Wanjia online, our logistics team will grow, the customer service team will grow ... "

The top two have no opinions, wait for him to say that the third, Yuan Chengdao frowns: "Qin, the group expanded is our purpose, but not the only purpose.

Expansion does not represent blind expansion!

Yes, after the online online line, the logistics team at least thousands of people are enough, the customer service team is also thousands of people.

One Wanjia.com is open, maybe a few more people will live more.

However, for the harmony, there are not our goals, those large factories, hundreds of thousands of people, can people explain how much? If the light is more, you don't want to go online, so that logistics companies can increase thousands of people.

Currently, companies are talking about efficiency and profitability.

At the top of the Wanjia, I didn't see these two points. At the end, Wanjia.com may become our cumbersome.

"Yuan Tong ..."

Several opinions are different, and noisy.

Seeing that there are already employees to see this, Li Dong frowned to break: "Let's stop for a while, there is a good noisy!"

"I have heard everyone's opinions, but today, Wanxin has just launched, it is still good or not, I can't see anything on the first day.

Operation for a while, I can see any advantages and disadvantages.

As for the snow, it is still shutting or continuous, this is waiting until the time.

At least in this case, Wanjia.com is necessary.

This is an opportunity to expand our distinction and reputation!

Can other supermarkets do it? Do you dare to do? Only we dare!

As for the loss, it will not be, at least this time is not.

Small profits but also, as long as there is a lot of orders every day, we will not lose money.

When we arrived, we can discuss it.

Several people have a hurry, this is not wrong.

Wanjia.com can not continue to operate, have to take a look.

Even if you cancel the incident, they will not lose, others don't say, just in this crisis, the distance launched the Wanjia Network service public is a great time to harvest the reputation.

Many companies are always talking about social responsibility.

What is social responsibility? It is not to say that it is a social responsibility. It is not to say that it does not make money, and it is a social responsibility.

On the occasion of Blizzard, the distant is in a hurry, and it is a social responsibility.

Ordinary Volkswagen may not understand this truth, they can experience this feel.

Wanjia.com stands in the distance, standing in the morality high.

At this time, I am afraid that the government will look at the distance, as for making money, don't make money, it is a little thing.