"Was it when I was photocopying the contract? Or something else... I can't remember it for the moment."

"Oh - OK, go and have a look. If you can copy it, then do so. If not, forget it."

The customer service manager put his fist to his mouth and coughed softly: "The main thing is not to violate the company's rules and regulations, understand?"

The secretary lady didn't quite understand: "Oh, OK."

Standing there and watching the secretary girl walking towards the office area, the customer service manager stood there with a frown on his face.

"I've seen him before? And his last name is Ai..." He touched his hair: "Why does it feel like - he's up to no good?"

……

……

"Am I the newcomer?"

Alia looked at Lei Fan with a bitter face and was extremely displeased: "Isn't this my company!"

"Yes, but——"

"No buts!" Alia waved her hand. "I came here only for three things! Fairness! Fairness! And (TM) fairness!"

"...Miss, the group is in business for profit."

"Is fairness not important for profit? Is it acceptable to sell fake and shoddy products?"

"That's not what I meant." Lei Fan held the teacup, full of entanglement: "Besides, what are you doing as a customer service representative, Miss? If you want to rectify the atmosphere within the group, or want to thoroughly investigate product quality issues, you can just talk to the management of the home appliance department directly."

"Humph, if the top beam is not straight, the bottom beam will be crooked. If I don't start from the grassroots step by step, how can I find out the dirtiness here?"

Lei Fan was exhausted. Who started from the grassroots level and the first thing he did after joining the company was to slam the desk and curse at the department head?

"Also, Miss, how did you get the job? I haven't heard of any campus recruitment recently."

"Oh, didn't I have an interview when I passed by a few days ago? The HR told me that I need to think about it and see what department and position I'm suitable for."

Alia took a sip of Earl Grey tea brewed from a Lipton tea bag and said, "I thought about it and told him that he could just be a customer service representative, and then he started working."

"...?"

015--Washing machine and home and life for "Black Tiger Afu 4/16

Lei Fan took a sip of plain American coffee without sugar, and it felt bitter in his mouth and heart.

Is it possible that what they are saying is that the HR department needs to consider it, rather than asking you to consider where to go for fun?

But now that things have come to this, it is impossible to arrest the young lady right after she starts working.

That would be a huge dampener for the young lady's enthusiasm - she would have to let the after-sales customer service department of the home appliance division suffer, and let Manager Wang bear the blame.

Oh, by the way, I have to quickly inform the HR department, lest they fire the young lady in a flash...

Lei Fan was thinking about how to create a small trial field for the carnivorous plant Alia in the greenhouse, so as not to hurt her self-esteem, but also not to let her go too smoothly and think that everything in the world and everyone in the world is so ordinary. For a moment, he was actually absorbed in the thought.

Alia saw what Lei Fan was thinking at a glance, so she comforted him: "Don't worry, I'm very powerful!"

"Yeah, yes, the young lady is very capable." Lei Fan nodded perfunctorily.

His age compared to Alia is like an older brother looking at his younger sister.

Which brother would think that his sister's words "I'm great" have any substance?

"Don't disbelieve me - let me put it this way, no one of those lazy executives would dare to speak loudly in front of me!"

As soon as he finished speaking, a very loud voice came over: "Make way!!"

Alia and Lei Fan were both startled. They turned around and saw a cleaning lady looking at them impatiently.

“I’ve told you so many times! Remember to take out the coffee capsules! Remember to take out the coffee capsules—but you won’t listen!”

The cleaning lady touched the tea and coffee stains on the tiles with the mop in her hand and said, "It's broken and you say we didn't maintain it properly!"

Lei Fan belatedly looked at the capsule coffee machine next to him. He had just made a cup of American coffee, but the coffee capsule was still stuck in the coffee machine.

Well, I really didn't notice this...

He smiled awkwardly, quickly took out the capsule and threw it into the trash can: "Sorry, I accidentally forgot it just now."

Ailia turned around guiltily, and calmly held the tea bag packaging bag on the table that she had forgotten to throw into the trash can in her palm, and she also forgot about the consequences.

"Well, she was speaking loudly to you, not to me. It doesn't count this time."

"There's more!" The loud-talking cleaning lady pointed at the sign at the door and said, "It says it's being cleaned! Is this the only time left for paid tea?"

"Is there a sign at the door?" Alia stared at the sign that was being cleaned with wide eyes.

"...I didn't notice it." Lei Fan rubbed his forehead. He had been walking in a daze these days, his mind full of ways to harm the interests of the group.

"Neither do I... But Auntie, why are you talking so loudly?" Alia put down her teacup: "Can't you be more polite?"

"What?" Auntie tilted her head in confusion and raised her hand to her ear: "What?"

Ailia looked at the hearing aid in the other person's ear and blinked: "Um - I mean, we may not be very polite, sorry, sorry..."

……

……

"So, Miss, you mean to recall this batch of products?"

Lei Fan stretched his legs and felt a little numb from squatting for so long. Besides, how did the young lady find this corner?

Alia squatted beside him, holding a lollipop in her mouth, with a worried look on her face: "The washing machine is a large household appliance. It is bought to be used for five to ten years. It broke down after two months. Do you know how serious this problem is?"

"Indeed, the reputation and profit of home appliance brands——"

"That's several thousand dollars! What's more, what if there's no washing machine to use during the repair?"

"Yi...ah?"

"Have you ever thought about when you will buy a washing machine?"

Alia turned and looked at Lei Fan with a serious expression.

Lei Fan's throat rolled, and he thought quickly, trying to keep up with the other party's train of thought: "When you need to... wash clothes?"

"No! It's when you have a new home - at the very least, it's when you're heading towards a better life!"

"why?"

"what why?"

"That's right, why is it a new home and life? Isn't this a consumer demand?"

"No, when did you buy your own washing machine?"

"…I didn't buy it. My house is fully furnished and has its own washing machine."

"Tsk - do you have any attitude towards life? Why buy a fully furnished house? The home you decorate yourself is the real home!"

"This is the house Mr. Ai gave me." Lei Fan looked at his benefactor's daughter with a subtle expression. "It was the year-end bonus Mr. Ai gave me in my second year of work."

"Year-end bonus?" Alia was a little dazed.

"what."

"A fully furnished room?"

"Ah."

"How big?"

"The floor area is 150 square meters, and if you include the common area, it will be about 170 square meters."

"…in the suburbs?"

“CBD within the Second Ring Road.”

"No way - how can they give houses to new employees? And it's only their second year!"

Alia couldn't understand and felt jealous.

Isn't a 150-square-meter fully furnished apartment within the Second Ring Road more expensive than a three-bedroom, two-living-room apartment outside the Second Ring Road?

Is this father your own father, or this guy's father? Why is it that the house you live in as a boss is not as valuable as the houses you give to your subordinates?

Lei Fan couldn't understand it either. Yes, why? He also wanted to know.

He had only completed an investment project with a mere profit of 200 million yuan. The house was worth several million yuan, and it was a separate reward in addition to the dividends. I have only seen one such boss in all my years of work.

Oh, I have only had this one boss for all these years, so it’s okay…

"I will never be able to repay Mr. Ai for his kindness in my lifetime." Lei Fan changed the subject: "So let's continue talking about washing machines."

"Oh - where were we talking about before?"

“CBD within the Second Ring Road.”

"what?"

"Well, no... that's it, the washing machine and the new home, and life."

"Oh, life..." Alia's eyes were blank for a moment, as if looking into the distance: "Tell me, what does it feel like to have a little home of your own?"

"...Very good." Lei Fan also calmed down. He knew very well how he felt on the day he received the house.

It's like I've found a root, no longer a drifting duckweed, and now I have a comfortable nest in this steel jungle.

"In that small home, there may be a TV, or a projector that you imagine is wonderful but you can only watch it a few times. There may be a stove, or an induction cooker, or even takeout - there may be a sofa, or there may be no room for a sofa so there are only a few chairs... The dining table usually needs to be put away, there are a lot of things, the coffee table is very messy, the dirty clothes are on the chair, the laundry basket is in some corner, and the washing machine stays quietly in the corner. It is the only labor force in the whole house that can help you, even if it can only help you wash dirty clothes... But under normal circumstances, you only need to throw the dirty clothes in."

Alia looked away. "So when you return to your own little home and throw all your dirty clothes into the washing machine, only to find that this appliance, which in theory could only partially replace the role of your parents who took care of you, can't give you any help, how would you feel?"

"Will you be disappointed?" Lei Fan seemed to see himself who was tired and disappointed. Even he would feel a little powerless at that time, right?

"No, you'll think the manufacturer of this washing machine is a jerk - and then you'll never buy their crappy product again!"

"..."

016-Look at the dark hole in front

Although this was not the first time that Lei Fan had witnessed Alia's bizarre train of thought, he was still amazed every time.

After all, he was able to call his group a Gou Ba manufacturer. The last one he had seen was not this kind of one...

"When the time comes, we'll spread the word and use the troll army to slander us - Tsk! We're all doomed!"

"Miss, we are not attacking other competitors. We are trying to improve the competitiveness of our own products."

"Eh? Really? Oh, sorry, it's my first time being a capitalist, I almost forgot..."

Alia licked the lollipop. The main reason was that making money was not related to her previous professional expertise, so she just wanted to cause trouble.

"But what does this have to do with lowering the group's valuation?"

Lei Fan touched his chin. No matter how he thought about it, it was a big move to enhance the image value of the group.

Recalls mean bleeding, but they also mean business reputation and responsibility.

No one can say that their products are 100% problem-free, and consumers can understand this truth. Otherwise, how can there be after-sales service?

That is, if someone finds a problem with a product and recalls it 100%, then between a manufacturer that provides perfunctory after-sales service and one that is responsible for after-sales service, which one will consumers choose in the future?

If they use their feet to think, they will naturally choose more responsible companies. They hate those companies that are vague and confuse the facts.

"Recall all washing machines, then smash them in front of the group's gate, make a big fuss, and let everyone laugh at them."

Alia's eyebrows suddenly danced with joy as she spoke, and she slapped her thigh: "Won't this result in our group's products being unsalable in the future, greatly undermining the value of the Ai Group!"

"You seem very happy, young lady."

"I am sad - I can't help myself. How can the Ai Group sacrifice itself for the greater good and risk its life for small profits? The group is meant to last for a long time."

"That being said, isn't this a bit too radical?"

Lei Fan counted on his fingers and said, "It's not a big problem to recall all the products. If they are on sale for two months, the sales volume will not be too high, but the adjustment of the production line needs to be arranged. The models that have seized the market have not been newly developed to fill the vacancy. In addition, the connection between after-sales service and major offline outlets or online shopping malls, not to mention logistics, public opinion and a series of other problems..."

"Whose business is that? Yours? Mine?" Alia curled her lips in disdain: "That's something the home appliance department needs to worry about!"

"That's true."

"So what? What do you think of this combination of punches?"

"I think it's actually possible, but it will be a bit troublesome in terms of execution. But just like what you said, there are so many people in the home appliance department, they should be busy with their responsibilities, which is normal."

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