Confessions of a Salesman

Chapter 548 The event broke out
I snorted and said, "How much I respect you, I will call you big brother. If I don't respect you, you are nothing in my eyes! Now that we have talked about this, I am not afraid to tell you, let's go Look, if there is an accident with anyone around me, I will blame you, and I will definitely make you restless and ruin your reputation!"

Sun Shengguo said disdainfully: "It's up to you? You couldn't do it before, you can't do it now, and you won't have a chance in the future!"

I smiled and said, "Then why are you negotiating terms with me? You shouldn't have dismissed an ant like me, so why call me in the middle of the night?"

"Isn't it because... I'm too lazy to mess around with you! No matter what we say, we are still a family, Ah Fei, and everyone else is outsiders. I have done so much, but in the end it's not all yours. Our Sun family can do business, and only You alone, I have always liked you, why do you have to fight against me?" Sun Shengguo said earnestly.

"If you can't be hard, you can be soft? You said it so hard just now, why did you give in so quickly? You can bend and stretch!" I sarcastically said.

Sun Shengguo was already very impatient. He ignored the cynicism and yelled loudly: "Don't give you shame! Just wait and read the newspaper tomorrow!" After speaking, a busy tone appeared on my mobile phone.

It is conceivable that tomorrow's newspaper headlines will be full of thousands of products, cutting corners and shoddy. I should think about how to answer the reporter's questions tomorrow.

Another sleepless night, I really didn’t get up in the morning, I was woken up by my mother, my mother said a little sorry: “I see you are so tired, I don’t want to wake you up, but your phone keeps ringing, I’m afraid Delaying your business, your father said he should wake you up!"

I froze for a moment and asked, "What time is it?"

My mother replied: "It's still early, 9:[-]."

I sat up all of a sudden, looked at my phone, saw countless missed calls, felt anxious, and blurted out: "Why didn't you wake me up earlier! I've been delayed! What happened!"

My mother was very wronged and didn't say anything.

My dad opened the door and came in, angrily said: "Why are you losing your temper with your mother? She sees that you are too tired these days, and wants you to rest for a while! The sky is falling, isn't there a taller person to stand on it? What are you in a hurry for? You need to calm down every time you face a major event, don’t you remember? Get angry with your family, get up quickly!”

I was so scolded that I didn't dare to say a word, so I ran into the bathroom with my head down.

The more anxious you are, the more accidents are likely to happen. I answered the phone and drove while driving, and I roughly understood the basic situation. I really angered Sun Shengguo. Consumers and reporters blocked the door of the company. My car almost hit the reporter's car. Turn hastily.

I didn't dare to go through the front door, and went in through the side door.

After entering, a room full of people were waiting for me in the office.

As soon as he entered the door, he talked to me about the current situation.

I patted the table hard, and yelled loudly: "Shut up! Why panic? When you encounter something, just wait for me to deal with it! Didn't you think of a countermeasure before? Why worry! "

Seeing that everyone had quieted down, he said peacefully, "Tell me one by one!"

Everyone fell silent.

I pointed to Yun Manni and said, "I was rushing to talk just now, but now I'm not talking anymore, you go first!"

Only then did Yun Manni come to her senses and said: "We estimated that there are less than 2 moisture-proof boxes. Before the shopping festival, a batch was already released. As soon as Zhang Xinmin took over, he immediately tampered with the goods. Today Most of the people who came were from the previous batch of customers. Two of the moisture-proof boxes exploded. One customer was a stamp collector. After the explosion of the moisture-proof box, he was not at home. He was damp, and he himself is the chairman of the Provincial Federation of Literary and Art Circles... The other is a photographer. The moisture-proof box is full of lenses, which are probably worth a lot. These two people are now joining forces with other victims and reporters to sue our company .”

I nodded and looked at Lao Bai again.

Lao Bai immediately said: "According to the evidence they presented, our power transformer is not only low in power, but also a defective product, otherwise it would not have exploded in such a short time! It is very difficult for us to get over it!"

I hummed and looked at Yu Hong.

Yu Hong went on to say: "A lot of big customers came to verify whether the dehumidification function of our air conditioner is normal? Among them, Zhongke and Rixing have already won the bid and asked us to bid again."

I nodded to show I got it.

A series of questions followed, and after listening, I asked one last time: "Any more questions?"

No one spoke.

Then I asked, "Who has a solution to these problems?"

No one answered.

After being silent for a while, I lit a cigarette and said to Yun Manni, "Have those two people gotten to know each other? Are they just trying to recover their losses, or are they here to trouble us?"

Yun Manni replied: "It should be purely to recover their losses. I checked, and it is not the first time for these two people to buy our moisture-proof box."

I hummed and said: "Find someone to communicate with them, and ask them how they want to solve it? Money for money, things for things!"

Yun Manni nodded.

I then said to Lao Bai: "How much work will it take to get so many defective products at once and replace them with our moisture-proof boxes? He is not afraid of being discovered by us in advance, and he will fall short. I think it is extremely It may be an individual phenomenon, and they use it to make a fuss. Check the recycled products one by one to see if they are all defective products. If so, we admit it. If not, say that the workshop workers took our defective products by mistake , only a very small part.”

Then he said to Yu Hong: "Find a way to make an appointment with the project leaders of those two companies. I'll talk to them. It's impossible to take advantage of the fire!"

For the rest, I answered them one by one, and everyone immediately moved as if they had a backbone.

I stopped them and said, "Listen to me. You have to learn to deal with problems by yourself. Without me, you can't do anything. Which one of you is just a department supervisor? You all manage several The leadership of thousands of people must learn to deal with and solve problems by themselves, you know?"

Everyone nodded seriously.

Then, I asked An Anjin to say, "A group of people outside want to see me, right?"

An An hummed and replied: "Yes!"

I said: "Then arrange a few to come in first, you choose, and I will meet them."

An An went out to make arrangements.

After a while, two staff members of the Industrial and Commercial Bureau in uniform came in and said politely: "Mr. Chen, hello, we received a complaint this morning that the moisture-proof boxes produced by your factory have serious quality problems. Now I want to go to spot check related products, and come to say hello to you."

I smiled and said: "No problem, then I will make arrangements and I will fully cooperate with your work."

Two staff members were sent away, and two heads of consumer associations came in. They also had the same problem, and they also came to investigate and collect evidence. To participate in the law enforcement of the administrative department, all the procedures are complete, and I can only fully cooperate.

Then Lu Yuchen came in with a few reporters. I made an agreement with her yesterday, and let her find a way to help me say a few words in front of the media today.

But today they came to take a look, and it seemed that these reporters didn't buy her account. If Lu Yuchen wanted to get close to a few senior and authentic reporters, it was unlikely.

As soon as I entered the office, everyone showed their identities arrogantly, Lu Yuchen glanced at me, and could only obediently follow behind.

A well-qualified provincial reporter got straight to the point: "Mr. Chen, I would like to interview you. Regarding a large number of consumers who came to your Wanzhong headquarters to complain about product quality this morning, I have a few questions on behalf of the majority of consumers. , asking you for an answer."

I smiled and nodded and said: "Okay, but I have only arrived not long ago. The staff of the Industry and Commerce Bureau and the Consumers Association have just come to investigate. We will fully cooperate with the law enforcement agency's investigation. The specific results, We’ll have to wait until the investigation is over to find out.”

The reporter liked my official answer, and immediately asked: "I want to ask, this is not the first time that Wanzhong has such a quality failure. Wanzhong claims to be the best quality product in the country. Why do you keep repeating it? Why do such serious quality accidents happen again and again?"

I was a little displeased, this was obviously a very targeted attack, but I still kept smiling and said: "This product with the best quality in the country is not self-proclaimed, but awarded to our company by the national quality supervision agency. In addition, I think Any product may have such and such failures. It is not terrible to have problems, as long as they can be actively dealt with and resolved. Finally, I want to reiterate that our Wanzhong products do not have what you call repeated and repeated. There are quality failures, which are only occasional and very individual phenomena!"

He still didn't want to let me go, but I pointed to a reporter behind me and said, "Don't just ask me a question, can you let others come in vain? This reporter friend, please ask me!"

The younger reporter didn't ask some trivial questions because of my friendliness. He asked loudly: "The news I know is that since yesterday, you have successively recalled nearly 2 people. Multiple moisture-proof boxes, such a large number of moisture-proof boxes, I don’t think it’s the occasional, very individual phenomenon you mentioned, right?”

I replied calmly: "We can recall such a large batch of products, which shows that we are responsible to consumers, and there is no problem with the recalled products. Besides, the quality accident has not yet been determined and is still under investigation. It’s hard to say what the problem is. We recall all of them at one time based on the attitude of being serious and responsible to consumers, and we will not return or exchange the products unconditionally. We show our utmost sincerity to our customers!”

Another female reporter asked in a piercing voice: "But I heard that two consumers bought your moisture-proof box and the explosion occurred. Is this still a simple quality accident? Isn't this something to be vigilant about?" ? Shouldn’t consumers be given an explanation?”

I asked back: "Then what am I doing here now? Isn't it just to explain to consumers through your mouth? As for the explosion, what caused the explosion, you and I don't know. If you can't listen to the wind, it is rain. Yes. Do not?"

The first reporter who asked the question asked: "Haven't all the products been brought over? We have taken all the photos, so can there be any fakes?"

I shook my head and said: "I didn't say it was false. I mean that the situation is still unclear and everything is under investigation. You can't just sentence me because you said I killed someone? Shouldn't you also investigate? Evidence collection, wait for the verdict?"

As if I owed him tens of thousands of dollars, the reporter asked me relentlessly: "I heard that the quality accident this time is because your company used a batch of non-national standard transformers, and the power The specifications are not enough, and it will cause an explosion?"

I sighed and said, "Have you heard? Who did you listen to? Why don't I know, who else knows about this? Our accessories are all purchased through strict control, and Wanzhong does not have any non-standard products." Product, let me emphasize again, if anyone of you really discovers it, you can tell me, and I will reward you."

The reporter snorted and said, "The facts are right in front of you, so you can't help but quibble. Those two consumers have already taken the exploded moisture-proof box for testing, and the results will be available soon!"

I still kept smiling and said, "Am I quibbling? Which sentence am I quibbling? Then why don't you wait for the test results to come out, come to me again, come to question me in such a hurry, why are you more anxious than consumers? , to us, these two consumers are both gods and emperors!"

The reporter heard me scolding him, and said with an ugly face: "Why are you scolding people?"

I pretended to be stupid and said, "What are you talking about? There are also some journalist friends, do you have any questions?"

Lu Yuchen immediately rushed to ask: "Mr. Chen, I would like to ask, this moisture-proof box is a product of Wanzhong Small Appliances. Is there any connection with Wanzhong Electric's products?"

I smiled and replied: "Wanzhong Small Household Appliances is a subsidiary of Wanzhong Group, which is independently accounted for and operated. Of course, if any product quality accidents occur, Wanzhong Electric Group will still be responsible!"

Another reporter brought by Lu Yuchen asked: "I would like to ask Mr. Chen, if such a quality accident really happened, how would Wanzhong deal with it?"

I thought for a while and replied: "We will deal with it seriously and hold everyone accountable. What should be dealt with, what punishment should be punished, what should be handed over to the public security agency, including myself, and I would like to borrow the advice of all journalists and friends. In my mouth, help me convey a message that we will never condone any illegal commercial activities. We will not only recover our economic losses, but also pursue their legal responsibilities. Reserve to pursue its legal responsibility!"

Then, he looked at them and said: "I came here first today. I will inform everyone of the latest progress of the incident as soon as possible!"

(End of this chapter)