This doctor is not short of money

Chapter 906 We Are Humans Not Machines
Du Heng was a little helpless, and asked curiously, "Why was this little girl complained about?"

The head nurse stared straight at Du Heng and said, "I want to know, ask your patient."

Du Heng was a little confused by the sudden words, what do you mean ask my patient?

"Sister Wei, don't be angry. If you have something to say, just say it." Du Heng stepped in without knowing it, but seeing the head nurse showing off his power, he could only persuade him first.

The head nurse was probably really angry, and after beating Du Heng, she sat down at the nurse's desk and started looking through the things in her hands.

She pretended not to hear Du Heng's soft words.

This outburst of temper made even the good-tempered Du Heng feel annoyed, and his laughing face gradually restrained.

Just when Du Heng was about to do business, another little nurse came over with a downcast look, "Head nurse, I'm done copying."

After finishing speaking, he handed several sheets of paper full of words to the head nurse.

The head nurse turned sideways angrily, angrily took those few sheets and glanced at them, then stared at the little nurse and said, "You're talking about you, what are you doing to provoke him.

It's all right now, the matter didn't get done, and someone complained about it. "

The little nurse was extremely aggrieved, and said holding her mouth, "Sister Wei, you know the matter, and I can't help it.

If I don't go, he will definitely have to sue me. "

The head nurse opened her mouth angrily, but in the end she was powerless and depressed, and after a moment of silence, she said slowly, "Okay, next time I see him, hide away.

Also, in any case, if you quarrel with the patient, it is your fault. "

The little nurse was angry and wronged, her eyes were filled with tears.

The head nurse was also helpless, and could only turn her head to comfort the little girl, "Okay, go to the rest meeting, I'll watch over here, go quickly."

While talking, he also pushed the little nurse, "Shut up for half an hour, just wake up and it will be fine."

After pushing the little nurse away, the head nurse turned her head and glanced at Du Heng before continuing to sit down.

But seeing the expressionless Du Heng, the head nurse suddenly realized that her attitude just now seemed to be too much.

I am treating Du Heng like any other little doctor.

Immediately, he quickly adjusted his status, looked at Du Heng with a helpless expression, "Deputy Director Du, I really didn't pick a problem. Your patient in bed No. [-] should be discharged from the hospital quickly."

"What's going on?" Du Heng's tone was very flat.

When the head nurse heard Du Heng's tone of voice, she sighed heavily in her heart.

Du Heng is the deputy director of the department, so it may be a bit difficult to handle her.

But if people are really angry, they can clean up the other nurses if there is nothing to do, then there is no problem at all.

Hey!
I'm so confused.

"During lunch, a female patient ate snail noodles, which made the corridors full of smell. The patient in bed No. [-] pulled Xiaowei just now and asked her to tell the female patient not to eat it."

The head nurse sighed and said helplessly, "Xiaowei couldn't help it, so she went to talk.

This said, the female patient who ate snail noodles was unwilling, and she spoke a little aggressively. Xiaowei couldn't hold back and started arguing, and then the female patient complained to me. "

Du Heng didn't comment on this, but continued to ask, "Then what happened to the nurse before?"

"What's going on, I was complained by bed No. [-]." The head nurse was probably really helpless, and sat down on the stool and leaned on it weakly.

"Xiaowei quarreled with the female patient and was also complained, but she should eat snail noodles.

The patient in bed No. [-] was upset when he saw it, so he grabbed Xiao Huang and asked her to talk.

Xiao Huang agreed, but did not go to the female patient, so the old man turned around and complained to Xiao Huang. "

The head nurse revealed a trace of irritability in her helplessness, and a trace of anger in her powerlessness, "Deputy Director Du, it's not that our nurses can't take care of people, nor is it that we want to pick patients.

It's your patient who has gone a little too far.

He was admitted to the hospital on Thursday, and today is only Sunday. In less than three and a half days, he has already complained to our nurses, and some of them have even been complained more than twice.

Also, I told you this morning, even the doctor didn't let it go.

He's making a show of complaining, right?
If we let him stay for a few more days, our nurses will have to work for nothing this month. "

The head nurse spoke a lot eloquently. Du Heng said "I see" after listening, and then turned back to his office.

As for how to deal with the complaints of Doctor Xiaobai and Cao Binghe, he didn't discuss with the head nurse either.

As soon as he returned to the office, he saw that Di Meijun was there, and Du Heng took the initiative to say hello, "Director Di, didn't you go to rest for a while?"

Holding a teacup, Di Meijun said with a smile, "I just finished eating, I'll digest it for a while, and I'll take a nap later.

By the way, Director Du, I heard that our doctor has been complained about? "

Du Heng nodded slightly, sat down on his seat and drank a sip of tea before saying, "Yes, I have been complained several times in a row."

Di Meijun said softly, "Then how will we deal with this? It won't be too serious, right?"

"The complaint this time is okay, but the complaint is at the nurse's desk. We, Corey, can handle it ourselves. We are on night shift, punished for copying the rules, and so on. At most, we will deduct a bonus of 100."

Holding a teacup, Du Heng said leisurely, "If you are complained to the Nursing Department or the Medical Affairs Department, it will be more difficult to deal with, it depends on the ability of our director and head nurse.

So it's hard to say specifically. "

Di Meijun let out a long breath. When he first came to the hospital, he was very careful in everything he did, especially the patient's complaints. He was even more worried.

I am afraid that if I am not careful, I will make a complaint and be cleared by the hospital.

Hearing what Du Heng said now, I feel a lot more relaxed.

"By the way, Director Du, I see that there is another department in the innermost part of our department. What kind of department is that? Why didn't you see them accepting patients?"

The pressure in Di Meijun's heart was gone, so he began to inquire about things that had always made him curious.

After Du Heng heard the words, he held a teacup and laughed.

"The department inside was separated from our department at the end of last year. The director's surname is Yang. He is bald on the top of his head. Have you seen it?"

"I've seen it once or twice."

"To be honest, Director Di, you still have to thank Deputy Director Yang. If he hadn't left our department, we really wouldn't have a place for you."

Di Meijun smiled lightly, but he didn't know the relationship between Du Heng and Deputy Director Yang, so it was not easy to answer.

After Du Heng finished teasing, he began to answer Di Meijun's previous question, "At the beginning, our two families shared this floor, half of the hospital beds.

However, Deputy Director Yang and the others are not capable of doing business, and empty hospital beds are a waste. The hospital allows us to use them directly when we have patients, and there is no need to divide the family into half. "

After listening to Du Heng's words, Director Di didn't know what he thought of, and the corners of his mouth and eyes twitched together, "Then they only go to the outpatient clinic?"

Du Heng took a sip of tea slowly, then lazily leaned back on the chair, "They don't have many outpatient clinics now.

Just before you came, one of their consulting rooms was transferred to our department, and they only have one consulting room left.

Now our department can basically guarantee that there is a director outpatient clinic and an attending outpatient clinic every day, so there is no need to struggle with others to fight for the clinic room. "

Director Di held the teacup in his hand and slowly spun and caressed it. After a long time, he said, "There are no inpatients, and there are not many outpatient visits. I'm afraid this department will be dismissed?"

"I heard from the director that the leaders of the hospital already have this idea." Du Heng continued to maintain that lazy attitude, and said slowly, "But this department was split up by the leaders at the time. , and it's only been more than half a year.

If it is going to be withdrawn now, or it will continue to be taken back by our department, some people will be embarrassed, so it is temporarily put on hold.

But I reckon it will be soon, it should be just a matter of one or two months. "

Di Meijun's eyes lit up.

If this department is merged, what good will it do him?
Leaving aside the rest, let's just say that the consulting room they are still occupying is the biggest benefit.

If it is really taken back, that consulting room will be from the Department of Internal Medicine of Traditional Chinese Medicine without accident, and then he may be able to directly occupy a consulting room.

He is not Director Wu, and he is not the deputy director of the department like Du Heng. He is the deputy chief physician, and there is no way to get a big chunk of the department's income.

And the purpose of his coming to good friends is just to make more money.

Therefore, if he goes to the outpatient clinic for one more day, he can charge an extra registration fee, and he can receive an extra patient and an extra income.

It's not like now, I don't have many patients in my hands, and I have to see the time of Du Heng and Director Wu when I go to the outpatient clinic, which is too uncomfortable.

But director Wu is the chief physician, and Du Heng is an Internet celebrity doctor with a great reputation, so he is powerless to change this phenomenon.

Now that he heard that one department could be merged and one more consulting room would be created, how could he be unhappy.

Du Heng glanced at Di Meijun, who was secretly cheerful, and just smiled lightly, without interrupting his imagination.

After a few seconds, Du Heng couldn't sit still anymore, so he said to Di Meijun, "Director Di, you don't go to work today, or you can go back and rest.

Anyway, I'm not going anywhere today, I'll be fine. "

The cheerful Di Meijun didn't get entangled this time. After saying hello generously, he took off his white coat and left.

Just when Du Heng was about to go to the dormitory to sleep for a while, Cao Binghe walked in with his hands in his pockets, "Director Du."

Du Heng stopped in his tracks, looked at Cao Binghe and asked, "What's the matter?"

"I want to ask about the complaint yesterday." Cao Binghe didn't hide it, and directly explained his purpose of coming.

Du Heng frowned slightly, and asked softly, "What's your question?"

"This incident was not my fault, so I thought about talking to the head nurse and withdrawing this complaint."

"Are you right?" Du Heng took a step back, sat back in his seat, and pointed to Di Meijun's seat, telling Cao Binghe to sit down.

Cao Binghe was going to sit down, but when Du Heng asked this question, his body stiffened immediately.

At the same time, his complexion was also a little ugly, and he said, "What's wrong with me?"

Du Heng straightened his face, pointed to the seat and signaled Cao Binghe to sit down again.

After Cao Binghe was seated, Du Heng said, "I know, now we have more patients, but we have fewer doctors, so each of us has a lot of patients to take care of.

Every day, I have to issue doctor's orders, write medical records, communicate with the patient's family members from time to time, and go to the outpatient clinic, so the time is relatively tight.

But this is not the reason for everyone to become indifferent and indifferent, or to hang on high if they have nothing to do with themselves. "

Du Heng didn't speak out loudly, nor did he yell loudly, he just spoke in a flat manner.

But it was such a tone that made Cao Binghe's heart skip a beat.

"Everyone is busy, and there are many patients, so it is difficult to take care of everything, so everyone is squeezing time and rushing to complete their work, which I can understand."

Du Heng faced Cao Binghe head-on, and when he spoke, it was almost like chatting with friends, "But we have to understand that the patients seem to be free in the ward, but they are actually more anxious and flustered than us.

In fact, their appeals are not many, they just want a little care, knowing that the doctor has not forgotten themselves, they feel at ease.

And when we go to the ward to see our own patients, for other patients who are not our own, you can ask more questions like 'how do you feel and what is uncomfortable', which is actually enough.

If there is no problem, just let them listen to the nurse with peace of mind and actively cooperate with the treatment; if there is a problem, then go to the doctor in charge, which will not take everyone a few seconds.

But it is these few seconds that everyone is unwilling to spend now.

Patients do need treatment, but the necessary care is also indispensable. "

Du Heng sighed softly.

Opposite is Cao Binghe, the relationship between the two is not bad, and they are also of the same age, and with Lan Changhua's face, he really can't say anything serious.

But after the three of Cao Binghe became full-timers, their attitude towards consultations has more or less changed.

If it was said that he was cautious in everything before, but now he is a little arrogant and indifferent.

This is not right, this attitude and behavior is very wrong.

"Remember, we are doctors and living people, not cold machines."

After Du Heng finished his last sentence, Cao Binghe nodded stiffly, "I know Director Du, and I know what to do."

After finishing speaking, he hurriedly left Du Heng's office with his head down.

Watching Cao Binghe leave, Du Heng didn't say anything, and got up and walked to the dormitory by himself.

What I just told Cao Binghe was the problem of the doctor group, and it was the reason why he gave up communicating with the head nurse.

At the same time, the problems of nurse groups are not bad.

It's all because there are more patients, more treatments to be done, and more frequent dressing changes, which puts them under even greater pressure.

But this is not the reason why they can quarrel with patients.

Moreover, Du Heng saw more than once or twice that there were very few nurses whose face was longer than that of a donkey every time they changed the dressing for treatment, and even talked to patients in a tone of love and dislike. .

I used to be too busy to talk about it.

Besides, Director Wu was on top of him, so it was never his turn to show up, so he didn't say anything.

But it was a coincidence that when he was in charge, such a thing suddenly appeared, coupled with the impatient attitude of the head nurse, he decided to solve this problem properly.

Nothing happened in the afternoon, Du Heng stayed in the office to read the paper sent by Wu Buwei, and when he was frowning, he suddenly received a call from the medical office, asking him to go to the outpatient clinic to deal with the matter.

(End of this chapter)