The story of a cook

Chapter 503 Chatting with the old man

Ma Shuli is just like Sister Zhao. They don't look alike, but they have very similar personalities.Gentle, virtuous, and able to endure hardships, she is a woman who lives life.

Sister Zhao and Lao Wu are living a good life now. She runs a children's clothing store, and Lao Wu rents them out. They live a warm and happy life.It's been a year since I saw each other, I kind of miss it.

"Brother, it's going to be summer soon, and you can take a bath in sea water, so ask your wife to bring the children to play for two days." Ma Shuli said.

"Called, not coming, no time." I said.

"Take two days off," she said.

"My daughter-in-law doesn't want to travel. My niece will get married in July. I'll go back then." I said.

"Is it your niece who works in the provincial capital?" she asked.

I said: "Yes."

"I heard from Xiaomei that your niece is fine, and now she and her partner are working in a teahouse." She said.

"Yes, it's okay, I guess it won't happen soon, and I will get married in two months." I said.

"Your nieces are all married, and my Xiaohua is not dating yet."

"She is young, so she will be there two years later."

"Li Yan is in love with Guan Ping," she said.

"In a hurry?" I asked.

"I'm not in a hurry. I can live with her for the rest of my life, whatever I wish," she said.

"Mothers are like this. They say they are not in a hurry, but they are more anxious than anyone else in their hearts." I laughed.

She sighed and didn't continue talking.

I took out the cigarette, and she looked at it and said, "Stop smoking, the hut is not big, and you still drink, so don't smoke while drinking."

Putting down the cigarette, he said, "Don't smoke, come and drink."

She doesn't drink much, and her face turns red after drinking a little, and now her face is red.It is said that people with red face after drinking are economical and fair, while those with pale face after drinking are treacherous.It seems that I have never met someone with a pale face after drinking.

My face also turns red when I drink alcohol, but I have to drink more than half a catty, and if I drink less than half a catty, I don’t feel as if I haven’t drunk it.

Chatted with her about homework, drank half a catty of wine, ate dumplings, duck intestines, and haggis, and ended the battle.It may be because of drinking. She said that in the future, don't go out to drink all the time, it's a waste of money. In addition, drink less with women, which will have a bad effect.If you really want to find someone to drink, call her, pack some food and come back to drink.I joked that you are also a woman, and she looked at me and said, "Aren't I your sister? Besides, I am old, and the child is still in front of me. We are still in the same place, no one said anything."

Come to think of it, there's nothing wrong with drinking with her.

At noon the next day, Zhou Xiaomei asked me if I still asked customers to donate?I said don't donate, we are not a donation organization after all, just once.Ask her how much the guest donated yesterday, she said that she donated [-] yuan.

One thousand and sixteen is not a lot.

After lunch, Manager Chen called me to say that the old man was looking for me.

When I came to the private room on the second floor, the old man was sitting there drinking tea.

"Leader, are you looking for me?" I asked with a smile, and sat down by the way.

"Yeah. I've been busy at the new store recently, and I haven't come here. Come and have a look today." The old man said.

I said, "You have a lot of things to do, and the group decides everything on you."

"It's all bad things." The old man said: "Otherwise, I wouldn't come here. A newspaperman called me in the morning, saying that our family proposed a guest to donate to Wenchuan in the restaurant, and wanted to report on it. I said I didn't know about it. , It’s all donated by our employees, so there’s no need to report it. I didn’t know what was going on until I came here, and I heard Mr. Wang said that you did it. It’s quite touching, and I gave a speech.”

I said: "There is such a thing, but our family is not a donation department, so it can't be done like this, and it will stop today."

"It's a good thing. You're right. We can't ask guests to donate money. It's not a government department or the Red Cross. Personal fundraising is illegal." The old man said, "But the behavior is good and deserves praise."

I smile.

"I came here when you were cooking. I looked at the score sheet posted on the wall of the staff passage. After a while, it's good." The old man said.

"It was implemented last month, but I can't see any effect. No matter how you say it, it will take three months to see results." I said.

"I want to understand it better. Now I just have time. Please talk about it in detail." He said.

I said: "The current whole is a simplified version, or an experimental version. Point management can only be implemented in the whole hotel, so that it will be effective." Then I said: "This point management has been researched for several years, I think It is feasible. The biggest disadvantage of our catering industry is the high turnover of employees. Taking the front desk as an example, waiters who can work for more than half a year are considered veteran employees. Unlike other corporate employees who have worked for several years, some have ten or eight years. Yes. Our catering industry is not good, and there are only a few that have been more than three years old. If a company does not have a fixed number of experienced employees who can operate well, it will not be able to develop, and even if it develops, it will be slow and the cost will be very high. "

"That's what happened," said the old man.

"Everyone in management now knows that the cost of a new employee is [-] times that of an old employee. This is an invisible and intangible cost. Many managers ignore it. In fact, this is also a slow development of enterprises. The reason. What I first wanted to solve was how to reduce the high turnover of employees. Nowadays, almost all employees, especially children, are born in the [-]s, and some are born in the [-]s. Unlike when I came to work, my family was poor. I have a lot of children, and I come out to work to earn money. I cherish finding a job very much. I am afraid that I will not be able to get laid off. Now these children are only children, and the conditions of each family are good. They are not short of money at all. They don’t care about work. He doesn’t care about your affairs if you’re not happy and tell him to leave. Some don’t even ask for salary, as long as you feel happy.”

"That is to say, it is very common for employees to leave their jobs. Work is not a thing for these children. If you leave our house today, you can go to work in another house tomorrow. What the restaurant lacks most now is people. They are all recruiting. The kitchen master is better. It is easy to recruit, but it is difficult to recruit younger brothers. Is there any parent who is willing to let their children learn to cook? There are not many. Being a chef is tiring and dirty. Not to mention hard work, in the eyes of ordinary people It's an unpromising industry, and it's hard for chefs to find wives. It's hard to recruit kitchen boys, as well as the front desk, and it's hard to recruit waiters. It's very difficult to find girls in their late teens and twenties to be waiters. Waiters are old It's a common phenomenon."

"Let's talk about why employees leave, why do they leave? My point of view is the cost of leaving. There is no cost for employees to leave, zero cost to leave. There is no burden. If you say you don't do it, you don't do it. We can't owe people wages. When Employees are unhappy, uncomfortable, feel that what they do is meaningless, and have no future at all, so they will propose to resign and quit. If employees leave, we have to recruit new employees. If we don’t recruit new employees, we can’t do it, otherwise no one will work .Our catering industry is not like other industries, which can be machine-operated. We are an industry that relies on people to work. No one can do it. The new employees don’t know anything, even if they do well in other restaurants. When you come to our house, you have to learn from the beginning, because each restaurant is different, and each restaurant is different."

"If you want to retain employees, there are nothing more than two ways, salary increases and benefits."

I looked at the old man, and he looked at me.

"Wage increases are inevitable. Now labor costs are getting higher and higher. Last year, a waiter was able to pay 1000 yuan a month, but now he can't be hired without 200 yuan. Our dumpling worker is an example. Now there is a pastry boy outside. It’s [-] yuan. My dumpling worker is better than my younger brother. It’s only [-] yuan, which is not high. This year it has to be raised. , I have to make dumplings at our house. You say you are not a leader?" I asked.

The old man nodded, and then said: "Otherwise, I plan to adjust the wages of the dumpling workers this year."

I said: "It is necessary to adjust it, the salary is a bit low." Then continued: "We still face another problem, that is, the salary has been raised, and the benefits have also been improved. Can he continue to work in our family? I You may not like to hear this, but it’s true. We know that we can’t recruit people with low wages. We are not the ones who work in restaurants. Other bosses also know that we can’t recruit people with low wages. It will be raised. We have no advantage in terms of wages. Employees should leave or resign. In addition, our store is large and there are many employees. If we give this department a raise or not another department, that department will not be happy. Maybe there will be more employees leaving.”

"Employee wages are a big problem." The old man said.

"That's what I thought, I don't know if I'm right." I said.

"Tell me," said the old man.

"During the last meeting, you said that we are now a company, and the management has begun to move closer to the enterprise. Does our salary system have its own system like that of an enterprise?" I said.

"I understand what you mean, that is, we have everything, such as old age insurance, medical care, and housing provident funds. We can't do this now, and the cost is too high." The old man said.

I laughed and said: "Leader, what you said is too corporate. If our family really does this, it will be very powerful, and it will be no different from state-owned ones. I have thought about this, but I can't realize it for a while. Maybe ten years It will be realized in many years, or decades later, our private catering enterprises can do it, or even do better."

"Your idea will come true." The old man said with a smile.

"Let me tell you what I think." I said, "Like an enterprise, we set a basic salary for employees. For example, waiters, now the salary of waiters is generally [-] yuan, so let's set it at [-] yuan." , which is [-] higher than other families, so it can recruit waiters very well. I estimate that within half a year, the salary of the waiters can be guaranteed to rise to [-]. Instead of raising it again by then, it is better to do it now and directly give one Qianliu."

The old man nodded and said nothing.

"This is the basic salary, excluding others. Others are the benefits we give to employees. This is the focus of what I said. The so-called benefits are what we give to employees. Since they are given, we must give them more strength. Because the comparison between the employees of one store and the employees of another store is mostly not the salary, but the benefits. The salaries are almost the same, but the benefits are the most poor, which is also the capital of the restaurant employees with high benefits to show off."

"For example, our waiter is [-] a month, which is the basic salary. The waiters in other stores earn [-]. She doesn't necessarily envy our waiter. If our family's welfare is higher than other families, she promises to be envious." , maybe see that our family's welfare is higher than ours." I said.

"The benefits you are talking about are a few days of paid rest every month, full attendance bonus, seniority bonus, and what about living conditions, dormitory conditions, and food, isn't it?" the old man asked.

"Yes, that's all." I said, "but listen to me in detail. For example, every family has paid rest. One day, two days. When I was in Linjiangxuan, the provincial capital, It's three days. Our family is now one day, which is a bit behind, and according to the situation in Binhai, we should give it two days." I said.

"One day is a bit short, and I want to give it two days. Our family is busy, so I'm afraid we won't be able to do it in two days." The old man said.

"I have considered this situation. Taking the old store as an example, I wish I had to take a break now. It has entered the tourist season, and I am busy every day. I am most afraid that someone will take a break, but I still have to tell them to rest. Among them One question, what do we want? Do we want employees not to rest, or to sell more money? It seems to be a very contradictory question. Of course we want to sell more money. If we want to sell more money, we must have all the employees on the job. There are a lot of things to do alone. Let alone three days of rest, we can’t do two days, and we can only have one day off. When you are busy, you are really tired, and you can’t rest or relax. You are old It’s okay, those who come here to earn money, don’t rest if they don’t rest, they can survive, but they are young, they don’t work when they are tired, ask for leave, he doesn’t care if you are busy or not, the busier you are The more you ask for leave, he will take it if you don’t give it. If you have the ability, you don’t need him, pay him and leave. But what he is most afraid of is quitting. I wish you didn’t use him. If we don’t use him, we can’t recruit new employees. Come up, it’s all a radish and a pit, no one can speak for others, it’s okay if you’re not busy, but no one can replace someone when you’re busy.”

"I'm talking about the status quo of our family. But can this status quo be changed? This involves the issue of selling more money as I mentioned just now. Taking the old store as an example, it sold 91 in April last year, and sold a One million and eighty thousand, an increase of 17, more money is sold, and more money is made."

Speaking of this, he smiled at the old man, and the old man nodded.

I went on to say: "Based on 20.00% of the net profit, we have earned [-] more. Father, can we not earn [-], but only earn [-]? Give the other [-] to the employees instead."

"I understand what you mean. From the perspective of development, it should be given to employees." The old man said.

"In the past, there was an old saying that you can't give up your children and you can't trap wolves. It doesn't sound good, but it's not rough. There is another saying that money is scattered and people gather together. A smart boss is not how to make money, but how to divide it. He knows how to divide money. Enterprises will grow bigger and bigger." I said.

The old man smiled and said, "I understand what you said."

"You just said that from the perspective of development, we should return 50.00% of the extra profits to employees. I agree with that very much." I said.

"Old Tan, after making such a big circle, why don't you ask me to give you a bonus?" the old man asked.

"Of course not. You have been in business all these years, and the restaurants are getting bigger and bigger. You know better than me that the two things companies are most afraid of are salary increases and bonuses." I said with a smile.

(End of this chapter)