mortal train conductor

Chapter 207 Facing the Problem, Apologizing Sincerity in Exchange for Understanding
On the platform, the vast majority of passengers took a cooperative attitude. Under the explanation of the conductor, they saw the figure of the train crew running to turn on the air conditioner, and the train conductor actively apologizing among the passengers. Most of them waited on the platform, silently. looking at the phone.Although the temperature on the platform is quite high, at least there is a slight breeze blowing through, which is much more comfortable than the airtight feeling inside the carriage.

Liu Qun and Zhang Lan inspected the hard-seat carriages and hard-sleeper carriages respectively, and went to crowded places.

Of course, there are also some passengers who are not afraid of the high temperature. They heard the conductor's guidance, but they didn't care. After showing their tickets to the conductor, they boarded the train directly.Most of these passengers still put their large luggage on the train first, then get off the train again and wait for the temperature of the compartment to cool down on the platform.

Liu Qun, who has worked in passenger service for many years and has a certain knowledge of psychology, knows that in such a situation, the train staff must not escape, but must actively face it, take the initiative to take responsibility, and apologize to the passengers, even if the passengers say something. It is normal to be obnoxious and scolding. It would be a great thing if the passengers can vent their dissatisfaction at this time. If it is the other way around, the passengers will not see the train staff and conductor at this time, then their hearts will be even more disturbed. Question the service of the railway.

Liu Qun also reported to the dispatch emergency command center and the convoy immediately.The on-duty cadres, team leaders, and secretary of the general branch of the motorcade also came to the platform, dressed in road clothes, together with Liu Qun and Zhang Lan, to explain and apologize to the passengers.

At this time, if there were no unreasonable demands from the passengers, the passengers would generally be calm and calm.

Of course, this is not to say that such a situation has occurred. It is human nature and normal to prevent passengers from expressing their opinions, complaining, and complaining. No matter who encounters this situation, they will be dissatisfied. After all, this is the railway system. Although there is a reason for the existing connection problem, for innocent passengers, the reason for occupying the channel cannot be used to prevaricate the passengers.

After about 5 minutes, the dispatch emergency command center had called Liu Qun back, and the command center had contacted the ticket center of the Railway Bureau Group Company. Regarding the 786 tickets sold at the departure station that day, the emergency command The center has assigned the supply workshop to urgently deliver 800 bottles of soda to the train, and instructed Liu Qun to distribute them to passengers after driving to express his apology.

Liu Qun is very pleased to have such a powerful dispatch emergency command center. No matter how big or small it is, after telling the command center, the command center will do everything possible to provide support in the rear, just like a nanny, think of all aspects of the problem as much as possible , The solution is properly and properly, and the train team is fully provided with backup.In a figurative metaphor, the conductor of the train is like a carrier-based aircraft, and the dispatch emergency command center is the aircraft carrier, sitting in the rear and providing strong support.

Liu Qun quickly organized a 10-member water delivery team consisting of train police officers, assistant police officers, on-duty officers, and train conductors. Looking at the 800 bottles of soda water delivered by luggage handling trucks in the luggage passageway from far to near, the 10 people quickly divided into 5 groups. Group, put soda water at the door of each car.

The train conductor who works on the spot has a kind of on-site command right of "will not accept the order of the king outside".The meaning of the command center is to wait until the temperature is suitable for the passengers to get on the train before distributing soda water. Liu Qun looked at the situation at that time and thought that distributing at the door of the carriage on the platform would be more able to gain the understanding of the passengers and distribute it to the point. When apologizing while distributing soda, it can show the sincerity of apologizing.

There are 24 bottles of soda per box, three boxes at the door of each car in the hard sleeper car, and 5 boxes at the door of each car in the hard seat car. The scene of the 10-person water delivery team, sweating and carrying water, moved the passengers very much. In this case, the passengers actually don’t ask for much, most of them just want respect. Seeing the train staff working like this is In order to make up for the high temperature of the train, the passengers also understood and forgave the train staff from the bottom of their hearts.

"Isn't it just a little bit hot, and it didn't delay the train, and it didn't cause delays. We can understand that the conductors are so hard, and there are some shortcomings." Some passengers said this.

"Look at how hard these conductors are. In fact, you can't blame them. They are also too hot. If they have a way, they must have turned on the air conditioner early. You can't blame them now. It doesn't work, and They should be commended for working so hard," said a passenger.

Some passengers said: "Although the temperature of the carriages has not dropped, the enthusiastic service of the conductors has made us feel that the railway service is indeed people-oriented, without deliberately emphasizing objectivity, and without saying 'it's not my fault'" .Being brave enough to admit mistakes proves that the railway is responsible and responsible.”

Even though some passengers were a little bit resentful at the beginning, they were all embarrassed after the explanations and apologies from the train conductor, train conductor, and team cadres. It's not very precious, but it shows a sincere apology, and I'm too embarrassed to say anything more.

Liu Qun said to the conductors of all trains through the walkie-talkie: "K18 conductors, please pay attention, when distributing soda water to passengers, remember to crush the cartons that have been distributed soda water, put them into garbage bags, and put them in the garbage bag." On the platform."

Some time ago, the team just reported an accident. It was because after arriving at the station, the cartons of the salespersons on the train were placed on the platform intact, and the cartons were blown off the platform by the strong wind and fell on the track. The passing train could not identify the cause, but took emergency braking measures.

"Our team must not repeat the same mistakes, and we must put them in bags. The conductor of the sleeper car is responsible for this work, and the hard-seat car is in charge of the conductor who watches the entrance of the auxiliary class, and the whole process is recorded for future reference."

At the same time, Liu Qun also informed the passenger on duty at the station, asking the cleaning staff at the station to cooperate and quickly collect the cartons from the train to avoid problems caused by falling into the stockway.

The two train inspectors have also tried their best. According to the emergency response plan of their vehicle department, when there are no passengers on the train, they have already opened all the power distribution cabinets in the responsible area.As soon as the train was powered on, the two quickly ran to start it up, and Liu Qun dispatched two conductors, and then locked the door of the power distribution cabinet.In this way, the work efficiency has been greatly improved. The two train personnel in the front only need to open the door of the power distribution cabinet with their hands. After adjusting, they will run to the next carriage. The train attendant who follows is responsible for locking the door, saving time.

After all, because of the new car, it only took 30 minutes from the start of the air conditioner to the temperature dropping to 5 degrees.At this time, Liu Qun sent a notice to the station passenger on duty, asking the station on duty to notify the station's radio to publicize the radio to passengers: "Now the temperature inside the train is 30 degrees, which is already cooler than the platform. Please prepare to board the train. "

Passengers began to board the train sparsely, and every time they showed a ticket, the conductor would hand over a bottle of soda and say, "I'm sorry to keep you waiting."

The passengers expressed their gratitude one after another. This is not to say that the passengers are so easy to explain, but that the train staff did the preliminary work in the front, and did not wait until the passengers broke out due to the high temperature to appease them. When the passengers have not felt the inconvenience, guide the passengers to avoid the inconvenience, and at the same time have a sincere apology and remedial measures, the passengers will naturally not be dissatisfied.

Still the same sentence, don't be afraid of problems, just be afraid of hiding them.If you hide and hide, small problems will become big problems. If you have problems, face the past, actively deal with it, and find ways to solve it. Maybe big problems will become small problems, and small problems will become no problems.

(End of this chapter)