mortal train conductor

Chapter 21 Passenger Transport is Broad and Deep

Hearing Liu Qun's heartfelt words, Wang Mengmeng lowered his head and pondered for a moment, then raised his head and said, "Liu Che, I also want to be like you. In fact, when you talked about me in Curry, I understood your hard work. You are someone who has been there, and every word you say is for my sake. You use the soldier's principle of "obedience to orders is a bounden duty, rather than desertion" to inspire me. Later, you gave me orders, which made me feel the railway passenger transport work. A sense of accomplishment and a sense of joy in helping others.”

"Actually, I feel that during this half-time trip, I have thought, thought, and done more than the previous month. To tell you the truth, I had two dreams yesterday: one dream was that after I resigned, I failed to achieve anything, and I have been decadent ever since. Going on, I really became what you called "the old man"; I also had a dream of basically the same road as you, working hard on the train, and at the same time learning the knowledge of the civil service exam in my spare time, and later in the same year, Not only was I admitted as a car captain, but also a civil servant, Liu Che, do you think I am naive and still believe in things in my dreams?"

"I can't say you are naive. China has paid great attention to the analysis of dreams since ancient times. As far as I know, there are several books on this topic. There is a saying in philosophy that 'what exists is reasonable'. Since these books can exist, it proves that There is also a certain truth to the interpretation of dreams.”

"Based on my personal understanding, I think it's mainly the subconscious mind that dominates the dream. Let me speculate boldly that what you think in your heart is different from what you thought in the garage and when you started. Then you are so determined to resign and have the idea of ​​standing on your own job?"

"Yes, Liu Che, I also feel that the work of passenger transportation is not as simple as I imagined, it is as low-grade as cleaning."

"In fact, cleaning has now become a 'sideline' of our passenger transport work. In the future, if you have the opportunity to run a train, the conductors of the EMU do not need to clean, they only need to provide high-quality services, and the cleaning is handled by a dedicated cleaner .And I will give you a piece of advice: When you arrive at a work unit, no matter if it is the old masters around you or new colleagues, what others say can only be used as your reference, and cannot fundamentally determine your subjective consciousness. Let’s do this, Let me tell you another little story, which I saw in my son's pictorial two days ago."

"The general meaning of this story is: a little horse came to a river and wanted to cross the river, but he didn't know the depth of the river, so he asked others for advice. He first asked the squirrel in the tree, and the squirrel said to him , don’t go into the river, the river is very deep, a friend of mine was washed away two days ago. He was very scared when he heard this, and asked the ox who was gnawing grass next to him, and the ox said to him: Wow, it’s not deep, it’s not deep , the water was only knee deep. The two people gave two completely opposite answers. In the end, the pony tried to cross the river. The river was neither as deep as the little squirrel said, nor as shallow as the ox said, but Just passed his belly. This story tells us that what others say can only be used as a reference, and to get true insights, you must experience it yourself."

"Also, some colleagues around us have been working in passenger transport for a long time and have no new ideas. They are perfunctory in the work of passenger service and ensuring safety. They complain every day, as if others owe him, and they belittle themselves. The nickname I gave myself is a high-level road sweeper, and you must not listen to this kind of statement!"

"Liu Che, you are right in reminding me. I just heard too many negative statements like this. Without careful screening, I listened to one side and believed it, so that I became pessimistic."

"Next, let me tell you about the important work of a train conductor. I am also a train conductor who was admitted as a train conductor for many years. I have always had a learning attitude towards the work of a conductor, but I never feel that I am a cleaner Hygienic, I always feel that my work is closely related to the safety of passengers and their mood. My every move determines whether passengers can reach their destinations safely and happily? Look at the duties of a conductor How important is it?"

Wang Mengmeng scratched his head and said to Liu Qun: "Liu Che, could you please introduce to me the key points of the conductor's work?"

"Okay, I'll focus on the key points and talk about what comes to mind. You should have learned a lot of knowledge during the one-month training period. I'll give you reinforcements now, and you can also recall memories. Compare and contrast."

"The first is the departure work. For key positions such as train conductors, we have to leave 20 minutes in advance. For ordinary conductors, we must arrive at the departure study room 10 minutes in advance. We have to go through video recording, alcohol testing, and crew meals." Evaluation, key communication, business quizzes, back to the study room, but also to watch the PPT teaching film, the train conductor also needs to conduct communication and business training, now you tell me, all of our programs have something related to cleaning Content? If the passenger section only uses us for cleaning, is it necessary to train us so meticulously?"

Wang Mengmeng sniffled, but didn't speak.

"Secondly, after we board the train, each conductor has to check the equipment on the part of his own compartment, such as whether the fire hammer is in place? Is the fire rescue hook positioned? Are the two dry powder and two water mist fire extinguishers working well? ?Is the lead seal effective? How long is the shelf life left? The most important thing is to check the doors, and all 4 doors must be opened and closed.

"Of course, before the train departs from the depot, the conductor should clean the interior of the compartment and make simple repairs and make up for the sanitation that has been completed."

"After the train leaves the warehouse, the platform guards the gate. This is a great opportunity to show the image to the passengers. To leave a good first impression on the passengers, it is necessary to do a good three-sentence publicity at the gate of the train. It is necessary to ensure that the warning tape and the gate of the train The pedals work well, check passenger tickets, prevent passengers from taking the wrong bus, that is, take the wrong bus, and do a good job of registering and supporting the elderly and children for key passengers."

Wang Mengmeng nodded thoughtfully.

"After the train starts, the train crew should use the video inspection device to record the inspection of the door. Now it has been added. Using the walkie-talkie to 'declare the door' is to report whether the door is in good condition. Check the 4 doors to prevent potential safety hazards. .”

"After the train leaves the station, enter the train, conduct safety and sanitation publicity to passengers, check whether there are flammable and explosive dangerous items in the passengers' belongings, and then register the whereabouts of each passenger, check the passenger ticket and arrival station, and "Three knowledges and three possessions" are achieved for key passengers, that is, knowing the seat, knowing the difficulty, knowing the arrival station, having registration, providing service, and having handover. It is especially important for in-car service, and the safety promotion of passengers is also divided into categories, such as Passengers with children should be informed that the children should sit on you, and do not fetch and deliver boiled water by themselves. For the five key passengers of the old, young, sick, disabled and pregnant, water and meals should be delivered in place, and boarding and landing should be arranged in advance before arriving at the station If necessary, assist these key passengers to pick up and unload their luggage. On the one hand, take care of the passengers with children, and basically determine whether the child is tall enough to buy a ticket or hold a child ticket. The height of the full ticket. How to determine it? You have to lead each child to the line at the door of the car to confirm, the passengers will definitely be dissatisfied, you have to use all available conditions, for example, when passengers get on the bus, they are roughly , or use the height of the backrest of the seat and the height of the child to basically determine whether the height of the ticket is exceeded. This requires a long time of practice to do so. In the next step, if the height exceeds the height of the ticket, you need to convince the passengers. There is also an art to getting travelers to buy tickets for their children without feeling offended."

"I encountered this once when I was an intern in another team. The parent with the child used the excuse that the child was sleeping, and refused to let the child pass the car door to measure the height. Later, I went to the measurement, and the height was not enough. Let the parent feel better. It’s just a rebuke. If only you had these two methods at that time.”

"There are also a lot of specialties in the adjustment of the luggage racks in the carriage. The most important point is to prevent the items on the luggage rack from falling and hurting the passengers. This requires the conductors to make reasonable adjustments to the luggage of the passengers. Heavy but not light, sharp irons, cylinders, etc. are placed under the seats. After driving at each station and before arriving at the station, passengers must do a good job of safety publicity on the placement of luggage racks, because passengers pick and place during these two critical periods Luggage is more frequent, and it is prone to the problem of being unstable and falling.”

"When the train conductor checks the ticket, the conductor in this compartment should assist in the process, lock the train toilet in advance, and inform passengers to use the toilet after checking the ticket. Here, we need to persuade passengers who need to use the toilet to wait for a while. Use it after passing the inspection mark."

"According to the current regulations of the passenger section, if you are in a compartment where passenger illness or sudden injury occurs, you will be one of the 'three-person emergency team', which consists of the train conductor and the train attendant. Formed with the train crew in this car, your division of labor is also very clear. Assist the train conductor to do a good job in evacuating passengers, seeking medical treatment for passengers, picking up and delivering luggage, investigating and collecting evidence, and other tasks.

"After the train arrives at the station, organize passengers to board and disembark in advance, organize passengers to get off first and then get on, pay attention to your feet, still do a good job of safety publicity, and say three sentences at the door of the train."

"After the train arrives at the final station, the conductor checks the situation inside the train. If a passenger finds something lost, he must quickly report it to the train conductor and hand it over to the station in time to find the owner."

"The conductor's inspection work must ensure that there are no idlers on the train when inspecting the train, and that there is no fire hazard inside the train."

"For one trip, the conductor has to attend three meetings: departure meeting, return meeting and exit meeting."

"What I'm talking about now is the key work that an ordinary train crew needs to do. If you are a train attendant, you will have to do a lot more work in key positions such as bellman."

"After talking about so many important tasks, let me finally talk about the 'cleaning' in your mouth. You also found it in the first half of the bus. With the continuous improvement of the quality of our people, as long as you do a good job in hygiene promotion, let passengers understand that the trash can is clean. Due to the location of the car and the importance of the hygienic environment in the car, you basically don’t need to clean a large area. At most, some passengers need to be cleaned locally. It’s still the same sentence, “non-interference service” has now been obtained by the vast majority of passengers When the operation starts, as soon as you get on the train, the cleaning personnel have already done the cleaning thoroughly; after the operation, the cleaning personnel will pick up the vehicle again and clean the inside of the vehicle thoroughly, so now let’s look at what you said about the conductor I must have heard from some old masters about cleaning, because there were no cleaning staff, and the train staff did the cleaning when the train departed and arrived. In the past few years, when passengers took the train, the phenomenon of littering was more prominent , It is often necessary to clean the carriages in an all-round way. This is old history. At the current stage and the future development trend, although the sanitation and cleaning work is still very important, the connection with the conductors is getting smaller and smaller."

Hearing so much from Liu Qun, Wang Mengmeng felt overwhelmed for a moment, "Liu Che, you are right, but the amount of information is a bit too much, and I can't fully accept it for a while."

"Well, you gradually understand the work. In a word, from my work as a train conductor to now as the conductor, I have never regarded the conductor as a 'cleaning' person. In my eyes, the conductor should first ensure that The "safety officer" who is absolutely safe for passengers. Secondly, the conductor is an "all-rounder" who provides high-quality services to passengers. For example, for children passengers, you should know some tricks, magic tricks, or Rubik's cube, etc., to keep children happy. Let their parents and passengers around you also feel your high-quality service and high quality. The conductors of the new era must be versatile. For example, for difficult and key passengers, you should be a "hercules". When hugging, you should be able to carry the passenger's luggage no matter how heavy it is; another example is when you meet a sick passenger, you should be a "first aider", simple cardiopulmonary resuscitation, artificial respiration must be able to take it off; For example, if there is a fire in the car, then you should be a "fireman" to quickly extinguish the initial fire; Both passengers are respected and mutual understanding; as another example, for fare evasion passengers, small business hawkers, and passengers controlled by pyramid schemes, you should be sharp-eyed, discover it in time, stop it in time, and report it to the bus captain and the police in time; When it comes to the spring and summer travel season, when the trains are seriously overcrowded, you still have to learn the martial art 'bone shrinking technique', the passengers are packed to the brim, but you must be able to patrol back and forth in the train, seeing every stitch."

"Look at what I've said, do you think the conductor is still a sanitation cleaner?"

"Hearing what you said, the job of a conductor is really important and noble!"

(End of this chapter)