mortal train conductor

Chapter 22
"Liu Che, after your enlightenment, my thinking has completely changed. I feel that the work of a conductor is very important. At first I misunderstood and regarded cleaning as the entire work of a conductor. In fact, it is not the case at all. "

"You know, I'm not talking about sour grapes, I personally think that the passenger train job is the best job in the railway department.

First of all, the train staff can travel far and wide, covering more places in a month than others in a year. If you are a travel enthusiast and come to work in the passenger transport section, you are really at your fingertips.

Secondly, as you know, people who have served in the army and "military fans" have uniforms. Although our uniforms are not as handsome as military uniforms in the passenger section, after all, we have big-brimmed hats, epaulettes, collar flowers, and armbands. And it has a complete rank system. In fact, this is what I value very much. The feeling of wearing a uniform is really cool. To tell you the truth, I always wear a railway uniform on the way to and from work. The uniforms of the railway are very decent. Now many businesses are not doing well, and many other units are also in a downturn. However, our railway has ushered in the great development of high-speed rail. I have always been proud and proud of being a railway passenger!

The third point is that people who are train conductors have a brain that often runs at high speed and a glib tongue. Even when you first came, your thinking was slow and your mouth couldn't keep up, but after two or three months at most half a year , passengers' constant inquiries, work questions and so on a series of indiscriminate bombardment, you will naturally develop the skills of "copper head, iron mouth, toad belly". Criticize passengers and make it difficult to carry out train service work; iron mouth means that your words must be able to keep up with passengers, passengers have a preface, you have to have an afterword, passengers say the first sentence, you can match the next sentence;'Toad Belly means that the belly must be very large. There are hundreds of passengers in contact with them every day, and there are all kinds of people. You are not enough to die, so I can only warn myself with a sentence of "rarely confused", the best way to welcome new passengers is to arrive at a new station.

Just imagine, if you want to become a "bronze head, iron mouth, and toad belly", will you be able to do a job with ease in your daily life and be extremely relaxed?
The fourth point, the work of the conductor seems to be managed by the conductor, but in fact, in daily work, they often work on their own, and they will not accept the orders of the king outside. In addition to completing the prescribed actions, you want to innovate service methods at other times , If you want to provide personalized services for passengers, you can do it. I personally think that the working environment is relatively relaxed.

Fifth point, relatives and friends can brag when they meet and gather, that is, how many cities I have been to and how many countries I have met.Besides, when I get on the train, I can be regarded as the head of the carriage anyway. I am in charge of the people in one carriage, 118 people in the hard-seat carriage, and 66 people in the sleeper carriage. Come on, my car is full of one of my passengers! "

Wang Mengmeng couldn't help but whispered, "Is this okay?"

"Of course you can. After getting on the bus, passengers must follow your guidance and accept your services. For example, let me give you an example. Some people are the chief of the bureau and section chief in the unit. When they get on the bus, they must obediently listen to you. Do you believe Do not believe?"

Wang Mengmeng hesitated for a moment, then said: "This, I don't think so?"

Liu Qun said: "When you guide him to get off the car, this passenger please come this way, please come this way to get off. Could it be that he will not listen to you and insist on jumping out of the car window?"

"I'm going, does this count as listening to me?"

"Of course, as a train worker, you must have the spirit of Ah Q and the ability to decompress yourself."

"Liu Che, I understand your kindness after hearing so much from you. In fact, I really didn't know before that railway train staff have so many functions, responsibilities, and so many advantages you mentioned."

"Xiao Wang, I also want to tell you a story. I think you should have heard this story. There are three construction workers on the construction site. They are building a wall together. At this time, a child passed by and asked curiously. They: "What are you doing?" The first construction worker didn't look up, and said angrily, "You don't even know this? We are building walls!" The second construction worker raised his head and told the child: "We are building a house." The third construction worker sang while working, with a smile on his face like a flower, and he enthusiastically said to the child: "We are building a very beautiful house. In the future, this place will become a beautiful garden. People will live happily here. Maybe your parents will bring you to live here too!' 10 years later, the first person is still a mason The construction workers of the wall, the second person became the captain of this construction team, and the third person was the general manager of a large construction company.”

Wang Mengmeng said: "I've heard this story too, but I don't think it has much to do with our current topic, right?"

"It does matter. A person's mentality determines the level of a person's achievement. It is also a job. Let's take the cleaning you said as an example. The first type of conductor thinks it is inferior and shameful; the second type of conductor will think , It is because the quality of littering passengers is low, so I come to clean up. I have an advantage psychologically. Of course, my attitude may not be too good; the best conductors take cleaning up as a career. , earnestly study and ponder how to provide non-interfering services, how to prevent passengers from littering everywhere, thus forming a research topic, with this mentality, and happily complete the work, communicate with passengers, Talk to each other, and truly regard the job of a conductor as a great railway career, and treat the job of a conductor as a great duty of "people's railway for the people" to care for, then you will have no disadvantages in your work, and you will complete it happily work tasks."

Wang Mengmeng said thoughtfully: "I also have experience of this. When I was in school, some teachers just muddle along every day, preaching subjects according to the book when giving lectures, and it seems that they are just here to make money. Alas, they will be paid by him. There are very few students in the class, and even if there are some, they listen to the class while playing with their mobile phones; and some teachers are very passionate about the lectures, and fully integrate their feelings and understanding into the class. A math teacher, he can draw circles and triangles on the blackboard with his bare hands, just like comparing a ruler with a compass. Only such a teacher can be convincing, and the teacher's psychological state and external spiritual performance are also impressive. Sunshine, we all admire and respect these teachers from the bottom of our hearts.”

"Xiao Wang, you gave a good example. Just imagine, if you are a passenger and a conductor is serving you with a sunny face, even those passengers with low quality and littering, When you have cleaned him for more than three times in the sun, he will feel more guilty, and he may ask himself: Why do the conductors always come to me to clean? Other passengers don’t need to clean? Is it because of my behavior? Problem? If it is the other way around, if the train attendant cleans up impatiently and frowning every time, the passenger with low quality will think: Oh, aren’t you just a cleaner? What the hell? , If I don’t throw rubbish underground, shouldn’t you be laid off? As a result, a vicious circle has been created, causing this passenger to intensify, and all the things that were not thrown underground are also thrown underground.”

"Liu Che, what you said is really reasonable. I feel that you treat your career as a career at work and devote yourself to it. You can see that you basically wear white gloves throughout the process of being on duty. When checking tickets and patrolling the carriages, it is very clean and neat to guide and guide passengers with white-gloved hands, just like traffic police directing traffic!"

"Xiao Wang, today we chatted speculatively, and I took the opportunity to talk about it. In fact, I didn't understand it at first. Because a career is a job, a job to support your family, and a career is what you like and yearn for, but It often fails to reach that high level of personal ideals. But once, the leader of our passenger transport section proposed this formulation in a speech, and I was thinking that if you really treat your career as a career, then you will devote yourself wholeheartedly Invest in it and try your best to do a good job in this job. However, in this way, you will raise the definition of a job a lot, and your mentality will affect your cognition of work and your performance at work. Isn't there a saying called " Does mentality determine destiny? In this way, your good mentality will drive you to work hard, and you will be recognized by your leaders and colleagues. If you persist, the future from the conductor to the conductor to the captain must be bright. Yes, isn't it a career?
The same is true for "doing your job on the same day". You can elevate your job to that level, and treat every time you provide services to passengers as a noble and great railway career. Your heart determines your external behavior. Passengers will fully feel your passion and enthusiasm for service, just like the example you just gave, a passionate teacher lectures, and there are a lot of students below, and they are all engrossed, entering the teacher's thinking and artistic conception. "

"Yes, Liu Che, through your explanation, I feel that I can understand these two sentences."

"Another point is also very important. Don't care too much about other people's opinions. Since we have decided to do this, we will form a good ideological position of advocating our profession and respecting our own position in our hearts. We don't have to worry about other colleagues and others. How do the tourists treat you and talk about you? As long as you stick to this ideological position in your heart and move forward all the way, you will surely reach the other side of success. There is an old saying in China that does not mean that "go your own way and let others have nothing to do." There is no way to go'!"

"Liu Che, your last old saying doesn't seem quite right, does it?"

"Oh, haha, yes, go your own way and let others talk! It proves that you listen to me seriously. In fact, it is very important to establish a kind of career at work is to do business, and to do work for yourself is very important. As long as the mentality is correct, then even if the body is hard and tired, the heart will be full and happy.”

Wang Mengmeng looked at Liu Qun with admiration and said, "Liu Che, your research on psychology is really thorough."

Liu Qun replied modestly: "Don't dare, I am also learning by doing and learning by doing. Knowledge comes from work and life, but I like to study more. When I encounter problems at work, I will learn from rules and regulations. Find answers in books."

"I see that you have already done it now, take your career as your career, and your job as your vocation!"

"Actually, I don't dare to say it now. I really did it, but I have been working hard in this direction. I feel that there is still a big gap in treating a career as a career. People are lazy. Here, there is another sentence : It’s called “take the law from the top, get the middle, take the middle, get the bottom, take the bottom, and get nothing.” The goal must be set high, so that we can achieve it even if we are lazy and hindered. A higher height, if we are satisfied with working for the sake of work from the beginning, then our goal positioning is too low, coupled with subjective inertia and objective obstacles, basically we will not even be able to do our daily work well.”

"Liu Che, it's really better to listen to Jun's words than to read books for ten years. Now I feel like a fully enlightened Christian. I basically understand the relationship between work and life, and I have a rough positioning for my success. Now Let me make a determination to you, I will not go anywhere, I will make good use of my working time and truly treat my career as a career, let me see what kind of miracles can happen to me? What kind of heights can I reach? "

"Okay, okay, but don't give up on studying, stay on the front line in life, don't be so absolute in everything, there is no absolute good in this world, and there is no absolute bad. Divide the problem into two, so that we will have a good understanding of work and life. A more objective and clear understanding!"

Liu Qun went on to say: "How about this, you first take all the work of the hard-seat train conductor and do your best work as a hard-seat conductor. Make your job as a sleeper car conductor into a career, and then make your career as a soft sleeper car conductor reach its peak. Finally, you will take the job of a train attendant as your vocation. In two years, you will be able to do all the jobs on the train. Make it your own business. If the weather and location allow it, it is very likely that you, like me, will come to the position of train conductor. Together, we will treat the profession of train conductor as a career and take our job as a bounden duty. Come take care of me."

"Thank you Liu Che, I will work hard!"

(End of this chapter)