mortal train conductor

Chapter 242 Facing Problems Facing Problems is Valuable Professional Service Workers
Five or six minutes later, Zhang Lan called again.

Zhang Lan hesitated and said to Liu Qun: "Liu Che, I don't know what to do. Ever since you and I finished talking about this matter, I have been very guilty in my heart, and I also know that I have done something wrong. This matter I made a hasty decision by myself. The situation was urgent, and I didn't have time to discuss with the civil management team, nor did I report to you.

When I go to explain the situation to the administrative supervision of the Commission for Discipline Inspection tomorrow, I will truthfully say that this matter has nothing to do with you, it is all my fault, and if you want to be punished, you should punish me alone. "

Liu Qun said: "Zhang Che, you are worrying too much. The meaning of my calling you is not to ask you to take responsibility. You can't say that. First of all, I am the leader of the team. As long as there is a problem with the team, I will take care of you. You have to bear the management responsibility, so you don't have to worry about the division of responsibilities.

What's more, the cause of this incident is not yours, but the announcer's disobedience to the assignment.And in the end, your actions are only words, and there is no fact of delisting (cancellation of flight attendant records).

I think at best, the inappropriate words can be brought to the table, and there is nothing inappropriate about the others, so you don’t need to feel too guilty or blame yourself.

Many times when we say every sentence, it is impossible to carefully consider every word, and it is impossible to ensure that every sentence can be so in line with the rules and regulations.

Through this incident, we have also learned a lesson. Sometimes when you are in doubt, you can shut up, grit your teeth, and keep quiet. If you don’t talk to others, you don’t know what you think, and you can’t grasp Hold on to your tricks.

But as the conductor of the train, whether we are facing passengers or employees, once we open our mouths to speak, it represents an attitude. It is impossible to take back the words that are spoken and the water that is spilled.

You had a good idea just now, tell the truth when you go tomorrow, don’t hide anything, because the administrative supervision of the Commission for Discipline Inspection is to investigate all kinds of things every day, whether our words and deeds are true or false in his eyes, he can quickly If we let him have a first impression that we are telling lies and blinding him, then it will not be easy to carry out the following work.

Conversely, if he thinks that we, as the conductor of the train, can take the initiative to take responsibility, don't shirk or talk about our wrong words and deeds, and ask our superiors for assessment and punishment, then the leader can see that we can give a lighter punishment on this point, or even not Penalties are also very likely.

Don't stress too much.It's just a normal job, take a break early. "

Putting down the phone, Liu Qun couldn't help feeling that the "963 hotline service" set up by Duan Shang was really convenient.No matter what matters you have, whether it’s about your work unit or your family, as long as you dial a mobile phone number ending in 963, Duan Shang will definitely take care of you to the end. The most important thing is to implement the responsibility system of first inquiry and first complaint , as long as you get through the phone, you don’t have to worry about anything. If you need to coordinate with other relevant departments, such as attendance errors, salary errors, etc., the staff of the "963 Service Hotline" will handle them all at once.

Not long ago, during the Party's mass line education practice, the Party Committee of the Passenger Transport Section where Liu Qun works realized through research that solving the demands of employees, allowing employees to raise their opinions, have their problems managed, and solve their problems is the key to open up services. The key to the last mile for the masses.

The Duan Party Committee took the lead in setting up a platform and smooth channels, opened the "963" service hotline, and established the "963 Hotline Studio". A three-dimensional platform for ideological and political work.

Employees can submit appeals to Duan through 6 channels including hotline, train mood post bar, mobile phone text message, add-on visit, information feedback from psychological counselors, and report of hot spots by party branch.The "963 Hotline Studio" was set up in Duan as a grassroots site for cadres to contact and serve employees, and established an organizational leadership system in which the secretary of the party committee, the head of the section, the members of the party committee were in charge, the heads of each department, and members of the general branch committees participated.Implement "closed" management, and draw a "closed" workflow line through six links: appeal acceptance, problem classification, responsibility splitting, departmental undertaking, follow-up supervision, and completion of return visits to ensure that employees' appeals are responded to in every case. The items are settled.

The "963 Hotline Studio" takes cadres at all levels as the main body of work, and with the "three mobile teams" as auxiliary forces, it builds an intersecting and comprehensive service network pattern for employees.

The first is to establish a team of psychological counselors.Set up psychological counselors in 185 teams in the whole section, communicate with employees who are emotionally unstable and in poor condition on each train, and provide emotional counseling.

The second is to establish an emergency service team.The 20 convoys (centers) in the entire section have set up emergency service teams, and the crew members or staff are away from work, and when there is an emergency at home, they will rush to the scene to provide assistance as soon as possible.

The third is to establish a volunteer team of college students.In the recruiting period, the college students and employees will pair up with the children of the employees, and use the QQ network, nearby face-to-face teaching and other means to use the rest time to answer questions for the children of the employees.

"963 Hotline Studio" has built a platform for all cadres to contact and serve employees, which has achieved practical results and has been widely praised by employees. The "963" number is known to all employees. The staff of the "studio" will solve the "big" problems that the employees seem to be "big".Isn't that right? Li Yujie's husband already knew to make this call to report the problem.

The "963 Hotline Studio" has many benefits. First, it knows the public opinion. Through the problems reported by the employees, it can be seen how the government officials are doing on the job, and it also promotes scientific decision-making.Provide the basis for Duan's scientific decision-making with the voice of employees, and promote the "down-to-earth" of Duan's various decisions.For example, Duan revised and perfected practical systems such as the "Measures for Distribution of Performance Wages" and "Management System for Crew Meals" based on the demands of employees.

There is also improved service efficiency.Duan gradually evaluates department effectiveness and cadre style based on employee satisfaction, and submits employees' feedback and appeals to Duan's party and government leaders in the form of information reports every week. Leaders make comments, and implement "upper-level" accountability for those who do not work well. The superiors of those who do not work well are responsible for supervising and solving problems. In this way, cadres at all levels are forced to take the satisfaction of employees' normal demands as their work standards.

This hotline has harmonized the relationship between cadres and the masses. The "963 Hotline Studio" organically integrates political work with current central and key tasks, builds a platform for cadres to contact and serve employees, and provides convenience for employees to solve problems and resolve conflicts.It has enhanced the staff's trust and goodwill towards the cadres, built a "heart-to-heart bridge" and promoted harmonious development.

(End of this chapter)