mortal train conductor

Chapter 243 Clarifies Problem Management and Directly Addresses the Nature of Problems
Early the next morning, Liu Qun and Zhang Lan arrived at the administrative supervision office early.

Zhang Lan's eyes were red, and it seemed that he didn't sleep well at night.

The administrative supervisor is a middle-aged man in his 50s.His serious look made Zhang Lan feel very uncomfortable, as if he had made a big mistake.

Liu Qun greeted the administrative supervisor casually.Administrative supervision used to be the secretary of the general party branch of the agency, so people called him Secretary Zhang.

Liu Qun said straight to the point: "Hello, Secretary Zhang, I'm really sorry, our work was not done properly, and I caused you trouble."

Secretary Zhang nodded noncommittally and said, "Two bus captains, please sit down and talk slowly."

While talking, he pointed to a set of stainless steel benches in front of him.

Seeing that the two sat down, Secretary Zhang said to them very seriously: "Now you know the situation. The 963 hotline received a call from the family members of the employees, reporting that the train conductor abused his power at work and made a speech against a train announcer. Retaliation, requiring broadcasters to engage in non-job-related behavior by threatening delisting.

Of course, this is just a one-sided statement of the broadcaster's family. I had already communicated with your team captain and secretary last night, and I have a general understanding of the cause and effect of this incident.

In line with the attitude of being responsible to the staff and you two captains, I think it is necessary to have a formal conversation.This conversation is not aimed at the purpose of talking to a certain person, but at the problem that arises, and we all work together to solve this problem well.

Both of you have been working on the train for a long time. You should all know that, just like a problem on the train, escape cannot be solved. We can only face the problem squarely and see the deep essence of the problem through the appearance. Whether to start from the root of the problem and solve the problem is our top priority.

At the same time, can you find some typical problem tendencies through this matter of your team, find the risk points of related problems in the whole section of the team, and strive to be able to draw inferences from one instance and draw inferences by analogy, so as to turn this problem into a "vaccine" for similar problems? ', by studying this problem in your team, let other teams that may have this problem be injected with the 'vaccine' in advance to prevent similar problems from happening again.I think it's the way we look at the problem and the way we solve the problem and turn the disadvantage into an advantage.

Don't put too much pressure on the two of you, let's state what happened again, and we will analyze and analyze together, and put the problem on the table to solve it in the spirit of curing the disease to save the patient, and improving it if there is something wrong. "

Liu Qun spoke first: "Secretary Zhang, what you said was really good, and it made us feel enlightened and enlightened. Hearing what you said, we all felt the warmth of the organization and the foothold of the superior to solve the problem.

The problem occurred because the work style of the two of us was not solid, and we didn't really start from the perspective of promoting work. We said some things that shouldn't be said, and made some irresponsible words, which made the employees unable to understand and mistakenly thought that we were doing something wrong. Employees retaliate. "

Liu Qun told the story about the lack of staff in the team because two employees got off the train, and the train conductor also watched the soft sleeper car.

Administrative Supervision Secretary Zhang recorded the main points with a pen while listening. At the same time, there was a recording pen beside him to record the whole process.When Liu Qun mentioned that when Zhang Lan was looking at the carriage and encountered an accidental injury to a passenger in the carriage, Secretary Zhang interrupted Liu Qun at an appropriate time and said, "Liu Che, I have a little understanding of the matter. At that time, the driver Zhang Lan was on duty, and these things were all done by Zhang Lan, I would like to hear what the driver Zhang said about the situation at that time, and what thoughts and opinions he has.”

Zhang Lan said: "Secretary Zhang was on duty at the time. After receiving the conductor's report that passengers in the carriage were smashed by other passengers' luggage, I wanted to rush to the scene together with the police to avoid accidents between passengers. Disputes between trains, or passenger complaints caused by improper handling of trains.

But it was almost time to arrive at the station, and there were more passengers getting off in adjacent carriages 11 and 12. In order not to offend the passengers in the soft sleeper carriage, I prepared to call the announcer to watch the soft sleeper carriage, which is about 20 It looks like a minute or so.

But when the announcer received the notice, he said strange things in his mouth, saying that Liu Che, the leader, would not let her see the carriages. I asked her to watch the carriages, but she couldn't accept it. She also said that the train broadcast was very important, and she couldn't leave her post to watch it. car.

At that time, I felt very angry, and felt that my dignity and authority as the train conductor had been challenged. She actually disobeyed the train conductor's assignment. Don't work, go directly to the campervan to rest, and put her on standby.

In fact, looking back now, after making this decision, I have some regrets, but as a conductor, going back and forth will make the employees at a loss, thinking that there is a problem with my management ability, so I can only make mistakes and make mistakes to the end.

But when Liu Che got up, he told me about the stakes, which made me understand that I can't use the attendance method to punish the employees. Furthermore, if there is a more severe punishment, it must go through the collective punishment of the civil management team. decisions to be implemented.

I think there are three main reasons for my error:

The first is not familiar with the content of the regulations, business and assessment system.It is not possible to flexibly apply the assessment system and use economic levers to mobilize the enthusiasm of the masses of employees, but only wield the big stick of assessment to deter employees who do not obey the arrangements.

The second is that the method of strict management is wrong. The appropriate method is to correctly use the assessment methods formulated by the detachment, fleet, and team, and make due punishment assessments for behaviors that do not obey the assignment of the train conductor, instead of giving them as they did in the early years. Staff delisted.

The third is improper follow-up handling. After calling the dispatch office to request delisting, Liu Che told me about the stakes. I did not report to the duty personnel in the dispatch office in time. It reflects my lack of experience at work, and I will be at a loss when encountering unexpected situations.

There is a big gap in my management ability, management level, and decision-making ability. "

When Zhang Lan said this, she couldn't help wiping the corners of her eyes with her hands.She took out a tissue from her pocket and wiped her already red eyes. It could be seen that this incident touched her deeply.

Secretary Zhang took advantage of this gap to interject and said, "Zhang Che, since this incident has already happened, you don't have to blame yourself too much. Although the methods are a bit biased, this is how management is. There must be assessment and deterrence. Good people Do not want doctrine, there is a well-known saying in management called "I would rather listen to scolding than to listen to crying", which means that we must strengthen our wrists to grasp safety, and would rather let employees poke their spines and scold themselves for being unreasonable than not to manage. Lead to safety accidents, resulting in heavy losses to employees or property.”

(End of this chapter)