mortal train conductor

Chapter 285
It can be said that Liu Qun and Zhang Lan cooperated with each other, coordinated and urged each other to truly establish the management concept of "using problems to solve problems and using transposition to find gaps" in their work, so as to comprehensively improve the ability and ability of the whole team in practice. Live quality improved.

Start with problem management, carefully analyze problems according to different levels, pay close attention to rectification of problems, follow up and check on those responsible for problems, ensure the effect of rectification, ensure safety and stability, and improve the quality of crew operations in an all-round way.

Of course, if this is done, the two train conductors Liu Qun and Zhang Lan will pay a lot more than the other team leaders. It is obviously easy to save trouble, but it is not easy, so you need to really invest in it, and thoroughly understand the training materials first. Only then can the trainees really learn and apply it in actual work.Of course, the effectiveness is also very strong. When encountering unexpected problems, the employees of Liu Qun's team can often quickly think of the way to deal with it, and remember how they did it in the same emergency drill.

There is an excellent indicator in the evaluation of Hongqi trains, that is, the crew should not have accidents of the responsible passenger train and above. To win the honorary title of Hongqi Train, we must first do a good job in safety production and grasp it firmly.

As the saying goes, if the foundation is not strong, the earth will shake.

The nine-story platform starts from the pile of soil.A thousand miles begins with a single step.

All work must pay attention to laying the foundation, and only by doing the work well bit by bit can we really step up one step at a time. In work and life, many people only pay attention to the towering towers, which are incomparably magnificent, but ignore that the tall buildings must also start from the ground. .

The time for laying the foundation of a building is likely to be longer than the time for ground construction.

Basic management is the "foundation" of a team. Liu Qun pays attention to cultivating the management concept of "grasp the basics every day, and lose the standard every time".The root of standard work lies in "implementation".

In his daily work, Liu Qun often sets up positive and negative models, looking out for employees who do not implement and implement the system to be strictly held accountable and follow up for rectification. Many employees regard "learning technology, practicing hard skills, and ensuring safety" as the needs of adapting to the rapid development of China's railways.

Liu Qun worked in the evaluation of Hongqi trains. He conducted detailed benchmarking on the basic work of the team for many times, and compared the general-speed passenger train service in the "Railway Passenger Transport Service Quality Specification" (commonly known as the iron standard) issued by China Railway Corporation. The relevant provisions of the quality norms are strictly benchmarked, and the basic work of the team is firmly grasped in accordance with the standards.

For example, the "Standards for the Quality of Railway Passenger Transport Services" stipulates about the post posture.What is required is "standard standing posture, full of energy, chest and abdomen retracted when standing, shoulders balanced, body naturally straight, arms naturally drooping, fingers close together and stick to the trouser seam, heels close together, toes slightly outward to form a micro-character For women, put your hands and fingers together, cross them, and put your right hand on top of your left hand, naturally in front of your abdomen, and the angle between your left foot and the inside of your right foot is 45 degrees, forming a T-shape."

Regarding the implementation of this standard, Liu Qun has also made great efforts. After all, there are many old comrades in the team. Although the old comrades have the advantage of the old comrades, that is, they are conscientious and meticulous in their work. Aspects and side details seem a little informal, and they don't pay attention to those details.

In particular, some female workers are older and think that they are not in good shape, so they don't stand according to the regulations, and they often stand with comfort as the principle.

In this way, although the age of the employees is excusable, there is a certain gap with the implementation of the standards. Although Liu Qun is very open-minded, he cannot tolerate the non-implementation of the standards by the team members.

However, he feels that if the old employees are directly criticized, on the one hand, they will lose face, and on the other hand, they may have resistance and fail to achieve good results.

After thinking about it, Liu Qun used a video recorder to quietly film the current situation of the old workers while working at Shoukou's post.

After participating in the ride-back meeting, only the relevant responsible person stayed and watched the video status of himself keeping his mouth shut.

Some old employees watched the video and said in surprise: "No way, I feel very energetic when I stand. Is it true that I am so foolish like Liu Che took?" The authorities are obsessed, and the bystanders are clear. Let the old workers observe their own work deficiencies from the perspective of bystanders, and everyone will be clear at a glance.

This is Liu Qun's original intention to let the old workers realize their own deficiencies and the gap with the standard. Old workers have strong self-esteem and generally do not want the train conductor to criticize their work. With a touch of the ground, they will spin rapidly like a high-speed top.

Liu Qun asked Zhang Lan to demonstrate to the older female employees how to stand in a T-step, and how energetic and heroic they look when standing like this with their chests out and their abdomen in.

When it was time to return, these old workers also stood in accordance with Liu Qun and Zhang Lan’s standards on standing posture in the "Railway Passenger Transport Service Quality Standards", and Liu Qun used a video recorder to record again, so that Several old workers compare.

Which way of standing do you think will give passengers a formal, normative and spiritual impression?

How do you want travelers to perceive you?
How do you want to appear in front of passengers?

With these questions in mind, Liu Qun asked everyone to think while working.

The advantage of this is that the face of the old employees is also saved, and after seeing their own shortcomings, the old employees also have ideas to correct them. As long as the comrades who work irregularly want to Liu Qun thinks that it is very easy to change.

Combining the internal reasons for wanting to change yourself and the external reasons strongly supported by Liu Qun and Zhang Lan, it can be said that it is effortless to change.

Liu Qun and Zhang Lan are in charge of training and coming up with ideas, and the old workers are responsible for practice and change. It takes less than two or three trips to set up the standard. The old workers look more graceful than the young workers when they stand on the post. many.

And the advantage of veteran workers is that they will stick to what they are looking for, and will not give up halfway.Once the standard is on them, it is very likely that they will not relax for a lifetime.

The power of role models is infinite. The old workers have built up their image. Liu Qun and Zhang Lan asked the young workers to come up without any discussion. People who are about to retire have set such standards. What about low employee standards?

(End of this chapter)