mortal train conductor

Chapter 362
"Liu Che, the air conditioner in carriage No. 4 failed and suddenly stopped working!"

Train K18 is running on the Qianli Railway Line, and the train conductor Liu Qun received a call from the conductor Wang Mengmeng of the No. 4 carriage on the intercom.

Liu Qun said: "Got it, Xiao Wang, the car inspector and I will rush over there immediately. You can go around the car and explain the work to the passengers."

As Liu Qun walked past, he switched to the communication channel with the train attendant, and notified the train attendant on duty "Two Five" of the failure of the air conditioner in the No.

When Liu Qun came to the No. 4 carriage, he saw that the car was in good order, and there was no noisy scene of passengers. He saw Wang Mengmeng patrolling the carriage from a distance, talking to the passenger for a while, and then answering the question. The passenger's inquiry seemed very calm and calm.

The air conditioner seemed to have just been turned off, and the outside temperature was about 36 degrees. Liu Qun checked the thermometer in the car, and it was exactly 24 degrees, which was still within the comfortable temperature range.

Liu Qun stood at the door of the flight attendant's room, watching Wang Mengmeng's every move, and seemed to be able to find out what he looked like a few years ago.

Wang Mengmeng came over and said to Liu Qun: "Liu Che, about two or three minutes ago, the air conditioner stopped running, and the passengers haven't reacted too much yet."

Liu Qun looked at Wang Mengmeng approvingly, and said, "Xiao Wang, you are calm and calm now. Don't panic when encountering things. That's fine. From now on, just follow the procedures."

Wang Mengmeng said: "Liu Che, I'm not in a hurry. The key is that I have confidence in my heart. With you as a big backer, I know that you will come to support me immediately. As long as you show up, the big things that day will be nothing. That's why I can Respond calmly and explain well to passengers."

Liu Qun said: "Xiao Wang, you have learned to speak so well now, and your position in passenger transport has really polished you into a beautiful and gentle gem."

After saying a few words, the vehicle steward "Twenty-five" ran over sweating profusely.Said to Liu Qun: "Liu Che, this car is not the bottom of our original car, this car is a 'replacement' car, I will hurry to see what's going on."

Liu Qun said: "Okay, let's take a look quickly. It's best to fix it within 15 minutes, otherwise if it exceeds 20 minutes, I will have to start the emergency procedure."

"Two five" ah, and hurried to the power distribution room.Liu Qun arranged for the conductor of the camping car through the walkie-talkie: "Please wake up the chief inspector and inform him that the air conditioner in carriage No. 4 is malfunctioning."

When the air-conditioning equipment fails suddenly on a passenger train, the train conductor should immediately find out the reason from the train crew, and the train crew should quickly check and repair it. , requesting the depot of the station in front of the train and the station where the final station is located to send engineering and technical personnel to assist and repair.

And report the situation in the car to the passenger dispatcher, passenger transport department, and section emergency office of the subordinate (local) bureau at any time.

When it is found that the failure of the air-conditioning equipment is difficult to eliminate, the conductor of the train should apologize to the passengers in time together with the chief conductor of the train, and adjust the passenger berths or seats in time according to the train ticket amount, vacant berths, and seats. Adjusted to train camper bunks.

Do everything possible to protect the interests of passengers and obtain their understanding.

When the train has no vacant berths or seats cannot be arranged separately, the conductor of the train must organize personnel to register the names of passengers, ticket numbers, boarding intervals, and communication methods one by one, send telegrams in time, compile passenger records and hand them over to the stations as passengers arrive at the station. The basis for refunding fares for unused air-conditioned sections.

The conductor of the train accurately records the failure time, reason, abnormal operation and emergency treatment process of the train air conditioner, and reports to the passenger transfer, passenger transport department and section emergency office of the railway bureau group company on time.

According to this stipulated procedure, once a passenger refunds a ticket, the matter must be reported to the head office. It is conceivable that the vehicle depot, which is the maintenance unit of the equipment, has too much responsibility for this kind of problem. The dispatched personnel of the vehicle depot and the vehicle crew are the first to bear the brunt. If they cannot be repaired in a short time, they will not be able to pay the job.

Time passed by every minute and every second. Eight minutes later, the train crew chief (commonly known as the train inspector on the train) also rushed over with a nervous expression. He saw "Two Five" busy in the power distribution room. Check the circuit, because the power distribution room is too small for two people to stand, so he opened the partition of the vent to check whether the temperature detector and other equipment are in good condition.

Liu Qun made a report during this time, reporting the current situation of the train to the passenger dispatcher, the passenger transportation department, and the dispatch emergency command center of the train station, the bureau group company to which it belongs, and listened to the instructions of the superior.

Seeing that 15 minutes had passed, Liu Qun told Wang Mengmeng to make a publicity announcement to passengers and was about to open the windows for ventilation.

After Liu Qun got in touch with the passenger dispatcher of the Bureau Group Company where the train is running, the line ahead of the train has no parallel section with EMUs and ordinary speed trains, and there is no long tunnel. In the case of train air conditioning failure, follow the The disposal process can open the windows on the side of the non-passing car for ventilation and ventilation.

Now that Wang Mengmeng has developed his psychological quality and eloquence, he feels that making an announcement or saying a few words in public is not a matter, it is very simple, as simple as drinking saliva, and there is no need to prepare at all.Clearing his throat, Wang Mengmeng walked to the third row of seats and began to announce to most passengers in the car: "

Passengers, please pay attention, as you have seen, our carriages have encountered temporary difficulties, the air conditioner is faulty, but our staff is stepping up repairs, and now 15 minutes have passed, according to regulations, our train staff is preparing to open the window Ventilation, after 5 minutes, if it still can't be repaired, please take a ride in another compartment temporarily.

We apologize for the inconvenience caused to you. "

After finishing the notice and obtaining the consent of the passengers, the No. 4 car opened the three windows on the left side of the train's direction of travel. Although the outside temperature is high, opening the windows has no effect on cooling the car It's big, but the air is flowing, at least it doesn't feel so stuffy.

Sergeant Zhang also came to the No. 4 compartment when he heard the news, and inspected a few times to prepare for possible emergencies. Seeing that the order was good, he stood with Liu Qun at the door of the crew room, watching the changes.

(End of this chapter)