mortal train conductor

Chapter 363 Timely Apology and Evacuation Service
Seeing that 20 minutes had passed, and the air conditioner still showed no signs of turning on, Liu Qun stood in the carriage, ready to evacuate the passengers.

From the looks of it, the crew could not repair the air conditioner in a short period of time, so Ruqun had no choice but to proceed to the next step.

Liu Qun called the crew chief to come into the carriage together, and apologized to the passengers. At this time, the crew chief didn't know whether it was to cooperate with the apology, or if he really did not work carefully, and his face was black and white. Very funny.

However, Liu Qun also knows that this appearance may be intentional by the chief of the inspection crew. In fact, this is pretending to be pitiful to the passengers. It's all blacked out, and the car hasn't been repaired. This doesn't mean I won't repair it for everyone, it really can't be repaired.

The two apologized to the passengers seat by seat. Liu Qun said in a loud voice: "Passengers, I am really sorry. The air conditioner failure cannot be repaired for the time being. I apologize to you together with the vehicle crew chief. Please forgive me. Please forgive me. Get your luggage ready, and we will arrange for everyone to ride in the same class of car.”

The vast majority of passengers are reasonable. After hearing the apologies and guidance from Liu Qun and the chief purser, the vast majority of passengers have prepared their luggage and packages, and they must follow the guidance of the train staff and go to other compartments. took the ride.

But there are those individual passengers who are very difficult to speak and don't listen to your set at all.

After Liu Qun and the train crew went through the entire carriage, when they returned to the middle of the carriage, a middle-aged male passenger stood up and said to Liu Qun: "Comrade train conductor, the air conditioner is broken and we can't use it. Shouldn't we be refunded?"

For this kind of passengers, Liu Qun has already thought of a way to deal with them. It is very likely that they will make some unreasonable demands. Be vague and sloppy, and you can’t make any compromises and concessions, otherwise other passengers will copy cats and dogs, and one person’s affairs will instantly become 10 or 100 people’s affairs.

Seeing him asking the train conductor like this, many passengers slowed down packing their luggage and turned their attention to this place. It seemed that they wanted to hear Liu Qun's answer. Of course, the vast majority of passengers didn't care about how much money was refunded. , but since someone has asked, you have to listen to it, is it really possible to get a refund?
Liu Qun smiled and said to him: "Master, hello, I would like to express my apologies for the inconvenience caused to you. The situation you mentioned should be treated differently in actual work.

For example, the train still has a surplus of transportation capacity. If you can arrange seats or berths of the same level for you, your travel will basically not be delayed. In this case, the air-conditioning fare will not be refunded. If the train is currently overcrowded If you cannot replace the seat during the time period, we will compile a passenger record and send it to the front station to refund the air-conditioning fare for you.

The current actual situation of our train is that the hard-seat cars are generally understaffed, and there are currently 4 passengers in the No. 85 car. The train is fully capable of replacing these 85 passengers with seats of the same level in other cars.

So in this way, there is no such thing as refunding the air-conditioning fare. "

The middle-aged man seemed to be a bit stubborn, and he said: "Then I will sit in this car, and you will refund me the air-conditioned fare, because I did not enjoy the feeling of an air-conditioned car."

Liu Qun still maintained the smiling expression just now, and said to him: "Master, if the train has the ability to adjust your berth for you, but you refuse to adjust, then the reason why the air conditioner cannot be used is not due to the fault of the railway, but the fault of the railway. It's your own choice.

In this way, the air-conditioning fare cannot be refunded, because as passengers, you have the obligation to obey the guidance of the train staff on the train, and if you violate this obligation, the consequences will be borne by yourself. "

Under Liu Qun's arrangement, the train broadcast also began to broadcast an apology at this time.I would like to apologize to the passengers in the No. 4 carriage, and at the same time publicize in accordance with the established broadcasting process, asking everyone to follow the guidance of the conductor and take the seats of the same level in the next carriage.

After listening to Liu Qun's words and the announcement on the train broadcast, many passengers began to pack their luggage and belongings and prepare to board in other carriages.

Liu Qun, Sergeant Zhang, Wang Mengmeng and Li Mang who was near the carriage all came to guide the passengers.

After about 10 minutes, there were only about 10 passengers left in the carriage.

Liu Qun stepped forward and asked, "Don't you think of an air-conditioned carriage?"

These passengers also had their own thoughts. Five or six passengers said to Liu Qun: "We are not afraid of heat, but actually afraid of cold. It happens that this carriage has natural wind blowing, which is good. There are no passengers here, and it is very quiet. , we just like sitting here."

Liu Qun said: "I am used to the air-conditioned carriages, coming here feels like taking a sauna, and I will sweat all over after a while. If you want to stay here, I can't force you to go to other carriages.

How about this, our convenient door is open for you at any time, whenever you want to take another car, just report to our conductor, and we will arrange a seat of the same level for you at any time. "

The passengers were also very happy to hear what Liu Qun said. After all, everyone needs the respect of others. Seeing that Liu Qun respected their choices, they also felt that the conductor's service attitude was very good.

The middle-aged passenger in the middle of the carriage who asked Liu Qun if he wanted a refund did not leave either. Liu Qun asked, "Master, don't you want to go to the cooler carriage? Are you going to take a sauna here? Put the fire on?"

The middle-aged passenger also figured it out at this time, and said to Liu Qun with a smile: "Commander, I just think that many things have good sides and bad sides, and not everything will be good or bad. It's useless, just like today I encountered a broken air conditioner on a train. This is a bad thing. Other passengers have been diverted to air-conditioned carriages by you, and this place is empty, and I can sleep here.

This can also be said to be a blessing in disguise, saving me the money to buy a sleeper. "

Hearing what he said, Liu Qun responded with a smile: "Well, since you decided to sit here and want to sleep, then I will ask the conductor to register your arrival and remind you when you are about to arrive. You, lest you sleep in the station, let you enjoy the wake-up service of the sleeper car!"

(End of this chapter)