mortal train conductor

Chapter 364 The Host Follows the Guest
This is the case with the train service work. It is impossible to require passengers to cooperate with the train staff completely according to the established plan of the train. Instead, the train staff should provide different services according to the needs of different passengers, that is, the master follows the passenger.

Liu Qun knew very well that the air-conditioning failure in carriage 4 made the passengers more or less dissatisfied today.

Although it is said that the fault is caused by the vehicle department, in the eyes of passengers, the railway train and even the entire railway are a whole. He will not distinguish who should bear the responsibility, but only knows that his rights and interests have been damaged. .

Liu Qun knew that at this time, he should do everything possible to figure out the psychology of the passengers and know what the needs of the passengers are. For the vast majority of passengers, when they saw the train, they first organized rapid maintenance, and then the black-faced maintenance personnel and the train The director apologized again, and when it is really impossible to repair, we will provide seats of the same level for everyone to take. The result of this treatment can already satisfy the vast majority of passengers.

After all, with machinery, who can guarantee that there will be no problems for a lifetime?The air conditioner in my home may break down at any time. The air conditioner on the train is often running 24 hours a day. Although there are professionals who are constantly checking and repairing, problems such as equipment aging still exist objectively, so the vast majority Most passengers can understand the emergence of this kind of problem.

Passengers are real people. They come from all corners of the country, are engaged in various industries, and have different personalities. When they face the same service, they will inevitably have different opinions. This is also normal.

Liu Qun knew very well that many passengers questioned and expressed their dissatisfaction with the train service work, but they didn't really want to ask for some kind of explanation. The most important thing was that they felt that they were not respected psychologically.

Especially when this kind of train has an obvious shortage of work, if it still speaks sarcasticly to passengers and asks them to do this or that, the passengers will definitely not feel better, although it is very likely that the service provider thinks that it is for the good of the passengers.

In fact, whether it is good or not, only the passengers know.

Whether the shoes fit or not, only the feet know.

Therefore, under the premise of not violating the general safety principle, Liu Qun let the passengers make their own choices, even though the temperature in the No. 4 carriage is about 26 degrees.But some passengers like to ride in such a temperature. At this time, we must respect the choice of passengers, and at the same time properly remind them again. If they are stubborn, then just let them ride here.

At the same time, it is necessary to provide better services for the passengers who ride here. After all, if people ride in such a hot compartment, your train staff must provide certain compensatory services.

Liu Qun conducted a return visit to the passengers in the No. 4 carriage and found that they all wanted to sit here. Older passengers like this kind of environment with a slightly higher temperature, and they feel that the temperature in the air-conditioned compartment is about 24 degrees, which is not very comfortable for them.

Wang Mengmeng began to supply boiled water to the passengers with the small thermos bottle in the flight attendant's room.

Nowadays, passenger trains require conductors to supply boiled water, instead of carrying a large kettle to supply water to all passengers in the past, but only supplying boiled water to passengers in need.

In fact, many passengers like to go to the electric tea stove to get boiled water by themselves, and those who are not used to having water supplied by the conductor can exercise their bodies by the way. But today's situation is special, and Wang Mengmeng also provided boiled water to these more than 10 passengers.

In fact, this is also a formality, which is the "sense of ritual" that is popular nowadays.

There are almost no passengers who need boiling water, but the passengers watched Wang Mengmeng walking around sweating profusely, and felt the sincerity of the train staff's compensation service.

An elderly couple about 60 years old was riding in the No. 4 car. Although their foreheads were sweating, they both seemed very happy. For us elderly people. To be honest, I still don’t like that kind of air-conditioned car. Now if there is a car without air-conditioning, then I must take that kind of car.”

Liu Qun said: "Oh, that's a good relationship. You just happen to be here, enjoy this kind of car. Again, whenever, no matter it's day or night, as long as you feel uncomfortable, think of a car with air conditioning. Go to the carriage, report it to the conductor immediately, and arrange it for you immediately."

"Commander, I'm an old man, to tell you the truth, I'm not afraid of your jokes. Although our old couple is hotter, we really don't want to go to the air-conditioned car. The air conditioner installed by our son at home can't be turned on once or twice a summer. They are all children. We only open when we are too hot, and we are not too hot at all.

Let’s just say a joke, the train conductor, our old couple are all looking forward to it, if the air conditioner can’t be repaired along the way, then we can enjoy the blessings along the way. "

Liu Qun was speechless to the old passenger's words, and could only shake his head with a wry smile.

This world is full of wonders, there are all kinds of tourists, and there are all kinds of strange requests.

Seeing Liu Qun's expression, the old lady also knew that her husband's request was a bit strange, so she said to Liu Qun: "Oh, don't take it too seriously, conductor, my old man is getting old, and he doesn't even know how to talk. Say whatever you want.

But then again, staying in an air-conditioned place for a long time is not good for the joints, and it is likely to hurt the cervical spine. The short-sleeved shirts that your staff wear, the shoulder joints and elbow joints are directly exposed to the air conditioner. Down.

So you should also pay attention, although you can't see it now when you are young, but in the future when you get older, the problems that you left when you were young will all come out. "

The old man sitting on the side spoke: "I can't speak, but you can. Look at what you said. You are afraid that blowing the air conditioner will be bad for your health. Do you need to say it?"

Liu Qun hurriedly said: "I know, aunt is kind, thank you for your reminder, you are right. The air conditioner can't be used often, and the temperature of the air conditioner in the working environment on the train is generally set according to the standard temperature. The harm to the body is relatively small."

Liu Qun often encounters elderly passengers in the service process. He knows that elderly passengers have a strong sense of self-esteem. The most important thing is that you need to accompany them to say a few more words. They think differently from young people. Young people don’t want to When talking to you, if you have nothing to do, try not to disturb them to watch their mobile phones, but the elderly are different. The elderly want to be valued and respected. If you can listen to him, then he will be very satisfied.

(End of this chapter)