mortal train conductor

Chapter 58
Liu Qun continued: "To be specific, it is actually a research team of elementary school students from Japan who want to conduct exchanges in elementary schools in five cities in our country. There are a total of 5 elementary school students around ten years old, two teachers, and a translator. For Regarding this new situation, please share your views, and if you have any good suggestions or opinions. Collect ideas, offer advice and suggestions, and work together to do this work well. Next, please speak.”

The reckless Li Mang raised his hand to signal, stood up and said: "Little Japanese take the car. As a bloody Chinese, we must not forget the national humiliation. Let's see if we can seize the opportunity to deal with them severely. The rightist forces of Little Japan Concocting the theory of Chinese weixie, and denying the fact that the TU was killed in Nanjing. I don’t think there is a good person in Japan, and I refuse to provide services for the Japanese!”

Looking at Li Mang who was full of righteous indignation and shouting loudly, Liu Qun also said: "Li Mang, you have your own reasons for what you said. As every Chinese, we have already determined that the Japanese rightist forces are our enemies, because their This practice has deeply hurt us, and the rightist forces in Japan are still hurting us now, and they have no intention of repenting.

Our great Chinese mother has had many scars on her body, but the biggest, newest and most enduring one was caused by Japan.However, in the new era, we should also see that China-Japan friendship and maintaining peace are the wishes of the Chinese people and ordinary Japanese people. Everyone wants to live and work in peace and contentment, and no one wants to go to war.You know, I am a demobilized soldier myself, and I am ready to return to the army at any time. In fact, I really don’t have a good impression of a certain country. Everyone should know my thoughts, but now, we serve as a railway passenger transport service The personnel, the other party is the primary school students and teachers who normally buy tickets, not those war criminals, so I think that doing our job well, providing good service, and completing this transportation task without being humble or humble is to show us the image of the railway and show our strong national power good way. "

Zhang Lan also stood up and said: "Our country restored normal diplomatic relations with Japan in the 70s. Regarding the war between China and Japan in World War II, I think that in the end, China is the victorious country, and tens of thousands of anti-Japanese fighters died desperately. The history of fighting and dying for the country and winning with difficulty should not be forgotten. At the same time, the history of Nanjing Massacre is also a shame for us.

However, we cannot treat Japan with extreme fascist thinking, because during the War of Resistance Against Japan, what we were fighting against was Japanese fascism. Moreover, ordinary Japanese people also generally have confidence in the friendship between China and Japan. Everyone will not forget the 2008 Years of the Wenchuan Earthquake!This earthquake has attracted the attention of all countries in the world, including Japan of course. At that time, Japan not only sent a rescue team to China to assist in the rescue, but even made donations for the Wenchuan Earthquake in various Japanese cities and places with heavy traffic donation box. "

Wang Jian also raised his hand, stood up and said: "I personally think that if you put aside your hatred for Japan and consider it from a humanitarian standpoint, I think Japan is a very poor country with a lot of people, little land, and lack of resources. The necessities of life need to be imported from foreign countries. Some of them do not recognize the history, but they dare not face the reality. As a great country, our great Chinese nation should have the demeanor of a big country. History has passed After so long, we should put people first, and treat the Japanese the way a teacher treats a student, and a big brother treats a little brother."

Liu Qun also went on to say: "To deal with Japan, we must keep in mind the history, not forget the lessons, and always be vigilant against the restoration of Japanese imperialism. We can see from the Diaoyu Islands and other incidents in recent years that Japan's nature has not changed, so we cannot The vigilance against Japan has been relaxed. However, now combined with our actual work, I suggest that we treat the ride of the Japanese children's group with a peaceful and normal heart, but we must not forget our national humiliation at the national level , In the service process, we must also be neither humble nor overbearing, reflecting our great country style.

Even in history, Japan has not always been superior to China. In the Tang and Song Dynasties, Japan was a vassal of China and sent people to China to study many times. At that time, Japan was still in a very primitive and ignorant period. It has become a prosperous and powerful country.We must be confident that even though Japan briefly invaded China's territory during World War II, it was eventually beaten away by us.

What Li Mang said earlier is quite extreme, but it is also what many of us are thinking, but we have to distinguish the target, if it is a fan or a rightist, we have a reason not to serve or receive, but the other party is a normal passenger, Then our normal service is correct.

What Zhang Che and Wang Jian said was more to the point.Combined with our work, as a service window unit, we represent the passenger transport section, the Railway Bureau Group and even the Railway Corporation. This time, when facing Japanese passengers, we represent the image of China Railway, and even the whole of China, so everyone must Brainstorm and see how we can reflect the image of China's railways and the image of a big country. "

After the silent Wang Mengmeng raised his hands in greeting, he stood up and said, "Liu Che, I think there is one aspect that can reflect our image."

Liu Qun nodded with interest and said, "Wang Mengmeng, please continue!"

Wang Mengmeng continued: "Because Japan has a large population and little land, after the arrival of the 'bubble economy' period in the 80s, the traditional landfill and incineration methods have been difficult to effectively deal with the problem of leftover garbage. Japan has implemented garbage classification since 1980. Garbage is divided into general garbage, combustible resource garbage, non-combustible resource garbage, garbage that can be shredded, etc., and there are different sub-items under the big item.”

When Wang Mengmeng said this, he stopped.

Zhang Lan couldn't help asking: "Wang Mengmeng, do you mean that our train staff will prepare corresponding sorted garbage bags for them to put in their garbage?"

Wang Mengmeng smiled slyly, and looked at Liu Qun: "Yes, I think this aspect can reflect the uniqueness of our Chinese railways."

After a little thought, Liu Qun came to the deep meaning of Wang Mengmeng's words. This Wang Mengmeng has also conducted some research on psychology and social communication. According to the principle of "throwing bricks and attracting jade", the idea was introduced at the beginning, and the real highlight was left to Liu Qun, but Liu Qun obviously didn't want to do this.

Liu Qun said: "Since Japanese passengers take our trains, they must dispose of garbage according to our country's garbage classification standards. Wang Mengmeng, do you mean that?"

Wang Mengmeng nodded: "Yes, that's what it means. Japanese people who come to China by train must follow China's customs and relevant systems to demand themselves, instead of following the Japanese way. I personally think this is a reflection of our railway service. characteristic 'cultural confidence'."

Liu Qun said: "Okay! That's right. In Shanghai, a pilot city in my country, waste is divided into four categories: recyclables, hazardous waste, wet waste, and dry waste. Each of the following is divided into different sub-items. How about this, please Wang Mengmeng Comrade, check the relevant regulations, and make 4 labels according to 4 categories, of course, the Chinese characters should be big and eye-catching, and you can make a line of Japanese small characters to remind you!"

Wang Mengmeng happily replied: "Okay! Leave the car to me!"

Liu Qun said: "Okay, today's ride will be here, everyone is ready to get on the bus, if you have any suggestions, please feel free to ask me...

Now, let me talk about my personal understanding of this transportation and service for Japanese tourists. If there is something wrong, please point it out in time, and we will make progress together.

First of all, our train staff should face up to ourselves and be clear about our own strengths and weaknesses. During the service process, we should not be complacent or belittle ourselves. As train staff, serving passengers is our top priority, and Japanese passengers are the same. , as long as you come to take the train, then I will provide corresponding services.

The second is to accept differences. There is no point in hating and complaining. Besides, the other party is some children, not real war criminals, real right-wingers. Some of our comrades, I know, never buy Japanese products. But from the perspective of work, we still have to accept the unchangeable objective fact that Japanese tourists take cars. Although I hate Japanese people from the bottom of my heart, I will be at ease when they come. According to Wang Jian’s It's good to treat them with the eyes of 'poor people', which may make our staff feel more peaceful.

There is also a need to maintain a learning attitude. It is the first time to meet Japanese tourists at such a close distance. If you can see what are unique about them, you may broaden your horizons, increase your knowledge, and understand the outside world because of this transportation work. world.There is still time for a bus, so we should read more introductions about Japan. When we have more abilities and knowledge, we will not feel inferior or conceited. The only way now is to improve by learning quickly. Myself, the number of the carriage has not yet been determined, it should be a hard sleeper carriage, and several comrades in the hard sleeper carriage should be prepared. I personally think that our comrades are all excellent. Sheng, if any comrade thinks he is not competent or does not want to face Japanese passengers after booking the carriage, please let me know in advance.

Also, in the process of serving, we must show our own strength as much as possible. The so-called strength refers to a person's own qualities, self-conditions and actual abilities. The basic posture must be maintained, and it will be shown in daily life. Inevitably, when talking with Japanese passengers, our train staff must insist on positive publicity, and actively introduce the achievements of our Chinese railways and the special services of this train. On the other hand, pay attention to what you say. It is very likely that the teacher and translator of the other party will ask the crew in this car about the relevant knowledge of Chinese railways. It seems that including our two captains and the hard sleeper car crew, we must make up for it. "

After leaving the meeting, the team boarded the train.

In the No. 8 carriage, at the office seat of the train, Michelle Ye walked up to Liu Qun who was filling out the report, and said to Liu Qun cautiously: "Hi Liu Che, I have a suggestion, I don't know if it is right. On the next train, passengers in Japan When taking our trains, do we need to replace all the bedding, curtains, etc. in the carriages they are riding in with brand new ones? To demonstrate our national strength and the strength of the railway in this way?
Liu Qun frowned, thought for a while, and replied: "Xuan Ye, your starting point is very good, you consider the overall situation, and your suggestions are also very pertinent and constructive, so I would like to praise you first.

But I think that if we do this, we will violate the principle of "neither humble nor overbearing, and treat people equally". We just display the normal curtains and bedding there, and treat them equally with ordinary passengers.Because there may be other passengers and Japanese passengers in the same compartment, in comparison, it is easy for passengers to not understand our original intention, and mistakenly think that we treat Japanese passengers favorably, causing unnecessary misunderstandings.

There is also a modification with a little business knowledge, you know?
In the past, about ten years ago, when we first started working, the so-called "key tourists" included foreign guests.But, you see, in the passenger transportation regulations you learned after you went to work, our key passengers are only 'old, young, sick, disabled, and pregnant', and foreign guests have been canceled from the scope of key passengers.

So it is good that we serve impartially and equally.Of course, you can think of this, which proves that you have also put your heart into it, and it is really good to contribute to the team.If you think about it again, if there are other good suggestions, I will always listen to them. "

Xuan Ye blushed and said, "Liu Che, I may not be very thoughtful, but I also want to contribute to our team. According to your thinking, I have a small suggestion, but I don't know if it is the main point. Taking care? Is it a violation of the principle of 'neither humble nor overbearing'?"

Liu Qun said happily: "Xiaoye, please tell. This proves that you really put your heart into it. Look, there is more than one suggestion. It's okay. No matter what you say is good or not, your starting point is worthy of praise."

"It's like this. My suggestion may not be applicable. It can only be used in emergencies, or it can be said that there are emergencies.

I think that in order to demonstrate the strength of our country’s railways, we must reflect the efficiency and punctuality of our Chinese railways. Therefore, during the operation of the next train, if there is a delay caused by unexpected weather or other circumstances, can you please Report to the passenger dispatcher that there are foreign guests on our trains, and ask the dispatching department to organize our trains as soon as possible, and quickly resume punctual operation. Otherwise, if the trains are late, give the Japanese a Chinese railway train that did not follow the stipulated time The impression of arrival, in this case, is it not good? "

Liu Qun happily patted his thigh: "Michelle Ye! Great praise! Comparing my heart! Your idea is so right, I didn't expect that. You are really thoughtful, but..."

(End of this chapter)