life is sweet

Chapter 64 [064] Heart-to-heart relationship between master and apprentice

Su Qingchun left right after Tao Jianguo.

"Don't go, come to my office."

"okay."

In this way, Su Qingchun was called to his office by Tao Jianguo. Su Qingchun had a premonition that this time, his master would definitely criticize him. Usually, Tao Jianguo was always strict with Su Qingchun, and he rarely had a playful smile on him. Unlike other master-student relationships, which seemed more casual , Tao Jianguo has always been strict in front of Su Qingchun.

Su Qingchun was also fully prepared this time.

After entering the office, Su Qingchun consciously sat across from Tao Jianguo's desk, and offered to apologize: "Master, I'm sorry, this matter is my fault, I didn't handle it well, and I even hurt you."

After sitting down, Tao Jianguo looked up at Su Qingchun, and unexpectedly replied: "It's okay, I can't blame you for this."

"Master, what's going on today?" Su Qingchun asked curiously, "Why did they sue the hospital leaders?"

Tao Jianguo also knew that Su Qingchun felt aggrieved by today's handling, so he told Su Qingchun what happened today.

It turned out that Su Qingchun didn't see the patient's family members in the ward early this morning; it was because they were quietly waiting for the hospital leader at the hospital office early in the morning.

It just so happened that what they met was the dean Yang Fan himself. Patients complained about medical disputes to him, so he was furious, and immediately called an emergency meeting to discuss this matter.

The final result of the discussion was that 48 beds claimed 15 yuan on the grounds of medical malpractice.

It is said that the patient's attitude at that time was very resolute not to appeal, and without a medical appraisal, it was determined that the doctor was negligent and wanted to claim compensation, otherwise he would complain to the Health Bureau.

The hospital leaders saw that the patient was so determined, and the patient's mother-in-law was there crying and making a scene. In order to maintain stability, the hospital leaders have always decided to agree to their compensation demands. Considering that this incident was not a doctor's medical error, it was because of Su Qingchun The main problem caused by poor communication, so the attending doctor Su Qingchun bears 20% of the responsibility and compensates 3 yuan in cash, and Tao Jianguo, as a superior doctor, also bears joint and several liability.

After Tao Jianguo finished speaking, he added, "Director Duan is right, this matter was originally a very simple matter, and it happened mainly because you have a big problem in communicating with patients, and you have to bear the responsibility It’s also understandable.”

"Master, I know."

"But I really didn't expect this matter to turn out like this. It may be true that I didn't communicate well from the beginning to the end of this matter, but you are also my implicator. I am really sorry."

"Hi! As your superior doctor and your master, I should be jointly and severally responsible." Tao Jianguo was quite open about the monetary punishment, and then he said, "But you must learn a lesson if you are punished."

"When dealing with problems in the future, don't act according to your own temperament. Many things are not black and white. It doesn't mean that you think you have done nothing wrong, so you can ignore it."

"Master, I didn't actually say that I didn't care about it. I also communicated with the patient and the family members, but I don't know why the patient's family members behaved like this."

Tao Jianguo did not directly reply to Su Qingchun, but changed the subject and asked, "Qingchun, have you been in the hospital for ten years?"

"Well, it's been 10 years this year."

"Ha! These ten years have passed so quickly!" Tao Jianguo breathed a sigh of relief, and then continued, "Ten years is not long, nor is it short."

"Yes!"

Tao Jianguo said: "Usually I may be a little harsher on you. Usually when you work in the hospital we just talk about surgery and patients, but I hardly talk to you about other things in detail. Today you have this problem. In fact, I have to take some responsibility.”

Tao Jianguo's words warmed Su Qingchun's heart, like a father's confession to his child.

"Master, don't say that, this is my own problem."

"When I was working, the doctor-patient relationship was different from what it is now, so I really didn't communicate with you in this regard before." Tao Jianguo said, "Now I take this opportunity to have a good chat with you."

"Master, if you have anything to say, just say it."

"The past few years you have been working should be the fastest changing years in the medical environment. With the improvement of everyone's living standards, health awareness has become stronger and stronger. You should also slowly see that in these years our country's The doctor-patient relationship is getting worse, especially in the news.”

"I want to hear what you think of this matter?"

"Is the relationship between doctors and patients becoming more and more tense?" Tao Jianguo asked suddenly, which surprised Su Qingchun, and he repeated his confirmation.

"Correct!"

"This question?" Su Qingchun smiled awkwardly but politely.

This question is actually relatively obscure as a doctor.

"It's okay, if you have anything to say, just say it."

"Isn't this problem more complicated?"

"How complicated is it?"

"The worsening relationship between doctors and patients is due to the medical system itself. There is no doubt about it. The medical reform has been reformed but has not found a system that truly suits the actual needs of my country's medical environment."

Tao Jianguo listened carefully to Su Qingchun's words with great interest.

"There are also problems between doctors and patients, such as: patients lack medical knowledge, and doctors generally have a heavy workload and are very busy, which leads to a breakdown of information between the two. Inability to understand each other and lack of communication have led to increasingly tense doctor-patient relationships."

"Yes, what you said is very correct. You yourself have concluded that the doctor-patient relationship is so serious that there is a lack of communication between doctors and patients."

"And according to the points you analyzed, let's not talk about whether the medical system is suitable or not, at least we can't change it, but what you said later is actually caused by lack of communication."

"But communication is easier said than done!" Su Qingchun said helplessly.

"It's like when we went to the outpatient clinic, how many patients we saw in one morning, we were so busy that we were almost out of breath, and the patients still disliked our poor service attitude, indifference and ruthlessness."

"But they didn't think that when doctors go to the clinic, they are often so busy that they don't even have time to go to the bathroom. The average time for a patient to see a doctor is less than 5 minutes, or even shorter. How can they have time and energy to chat with you about other things?" ah."

"Even if you have the strength, why don't you let the patients behind you line up and wait for you to tell the patient about your condition slowly or wait for you to ask this patient here! Then you will have to be complained to death by the patients behind, and there are so many numbers. People, according to this way of seeing a doctor, if you can't finish seeing the registered patients all morning, you will be scolded again."

"Master, tell me, right?" Su Qingchun added with some emptiness in his heart.

"Well, you are right, so when we are doctors, we are often in a dilemma!" Tao Jianguo affirmed.

(End of this chapter)