Military industrial hegemony

Chapter 1211 National After-sales Service Joint Guarantee Agreement
In response to Jiang Chen's words, all the people present below suddenly boiled over, discussing what Jiang Chen's words meant.But it was more of a kind of dissatisfaction, mainly because they were afraid that Jiang Chen would formulate more harsh agreements, or temporarily impose some conditions, which would harm their interests.

And Jiang Chen naturally saw everyone's worries, so he smiled and pressed his hands to calm everyone down: "Hehe, I know everyone's worries. So in this regard, I ask everyone to rest assured that the conditions we announced before It will not change, nor will some restrictions be added. The few things I mentioned here, or the conditions, are beneficial to everyone and the market. In fact, it is more clear The point is an agreement between industries."

Seeing everyone's puzzled expressions, Jiang Chen looked at them and explained with a smile: "First of all, I will introduce the first industry agreement, which I call the National After-sales Service Joint Guarantee Agreement, referred to as the National Joint Guarantee. To put it bluntly, It's an aftermarket agreement."

Before that, let me talk about after-sales service. This is a must for all products sold now, and it is also stipulated by national laws.Generally, our manufacturer is responsible for the mechanical energy, but the market area we cover is too wide, so it is very troublesome in the mechanical energy after-sales service.Therefore, for this aspect, we need a nationwide after-sales service network, and this after-sales service network is generally attached to the sales network.For example, if a consumer buys a product from your store, if the product is damaged, the consumer needs to return to your store for repairs.This is also a logical thing, right?

Seeing that everyone below nodded, Jiang Chen continued, "But, in this process, there will inevitably be some special situations, such as products purchased from other stores that need to be repaired in your shop, what will you do? No repairs, no reception, or fee-based services? The other is what to do with after-sales maintenance services after someone buys a product from one place and uses it in another place. These two problems really exist, and this is also visible In the future, we will encounter things in our daily sales.”

Mr. Jiang, what do you think should be done? Tell everyone what you think.The person who spoke was a young man with a little bit of Suzhou-Hangzhou colloquial, named Yao Yang (thanks to the role of MDS, a book friend in the book friend group, for providing it).However, because his own ability is relatively small, to put it bluntly, because of the restrictions introduced by Jiang Chen and the others before, he was not eligible to participate in the bidding.But after all, he is a young man with a bright mind, so he quickly found a solution. Through unremitting efforts, he finally found a few agents who came to bid like him but had limited capabilities.After discussion, several people hit it off and formed a team to compete for the product agency rights of Suzhou Province.Facing these two questions raised by Jiang Chen, he also asked eagerly.To put it bluntly, I just hope that Jiang Chen will finish his speech quickly so that the bidding will be held.However, from the perspective of other people, this young man is still a bit too young, so they are not optimistic about his actions.

Seeing this, Jiang Chen smiled slightly and said: "This is what I want to tell everyone. Although everyone operates their own regions, it is inevitable that this situation will happen. Therefore, in response to this situation, we propose to everyone Come out with this nationwide joint insurance service agreement."

"The national joint guarantee service agreement is to let our agents in all regions sign an agreement, so as to achieve the service goal of "purchasing machines in one place, nationwide warranty". This solves the problem of users "having local repairs and nearby convenience" "Maintenance" problem. In the past, consumers had to follow the principle of warranty where they bought the machine, which made consumers feel extremely inconvenient, and it was impossible to guarantee the normal warranty of the machine. However, after the implementation of the joint guarantee, consumers no matter Wherever you buy the machine, you can choose a designated repair station nearby for warranty.”

Mr. Jiang, if it is according to what you said, then how to solve the extra cost caused by cross-regional promotion of this merchant.In addition, how can we avoid the problems encountered in this kind of operation, such as pretending to be maintenance qualifications, and taking advantage of inferior products.Yao Yang asked again.

Regarding Yao Yang's two questions, Zhong Ruo, who was working on them, nodded. Obviously, these two questions were also Zhong Ruo's concern.As for Jiang Chen, he was already prepared for such a question. He smiled at Yao Yang and said, "This comrade's question is very good. These two questions are indeed what everyone is most concerned about. I want everyone to make it clear. First of all, the first question, in terms of cost, for maintenance, within the warranty period, the repair costs due to non-human reasons are borne by the manufacturer, that is, we. The maintenance costs caused by the situation, during the warranty period, the labor costs are still borne by the manufacturer, and the replacement and maintenance costs of parts are borne by the customer. Beyond the warranty period, all maintenance costs are borne by the customer. As for The merchant settlement involved can be centralized first, and the centralized settlement can be done for a certain period of time, which can be a year or a quarter."

"For the second problem, that is the problem of anti-counterfeiting, how can all dealers judge the authenticity. We also have related solutions, this is the bar code, from every mobile phone sold by our company , we will assign a unique and exclusive barcode, which can be queried by telephone at any time. When the user wants mechanical energy after-sales maintenance, he only needs to take this barcode to the store. This barcode is used to judge whether the mobile phone in the user's hand is genuine, or it is a product sold from our entire agency system, which is also convenient for each store to provide after-sales service and avoid unnecessary losses. In each mobile phone, we will have independent codes for all the important parts and components. This code can also be queried, which is another layer of protection. The other one is the warranty certificate, which will be attached to all stores after selling mobile phones. A completed and stamped warranty form, which also has a stub, which can be checked at any time."

"Some people may think that this after-sales service system is unimportant and unnecessary, so they don't pay much attention to it. But I want to tell you that 50.00% of the quality of a product is reflected in the quality of the product itself , while the other 50.00% is in after-sales service. And now the commercial operation in the market, the most promising is this after-sales service system. It is not only the connection between those of us who do business, but also a sharp weapon for us to gain a firm foothold in the market. "

Papapapapa,,, as soon as Jiang Chen finished speaking, everyone applauded.

(End of this chapter)