hearsay

Chapter 7 Preparation
"I forgot to mention the service quality you mentioned before. You get what you pay for! Customers don't want to spend money, but also want to get the best service. How can there be such a good thing in the world? If you don't If you are willing to obey the arrangement, some tour guides will yell at you! Although I will not do this, I will not treat them well!"

"I have to pay a head fee! If they don't want to spend money when they come out to travel, it means that I have to pay them! If they don't want to spend money when they come out to play, what are they going to do? I don't think it's crowded. Suffering? It’s better to lie at home and turn on the air conditioner, how comfortable it is!”

"So when you lead a group, remember to guide the guests to consume! As long as everyone pays for the meal, the group will not lose money. No matter what you sell later, the company will have a commission! Oh yes, the meal fee 30. It’s a long dragon banquet, you know it, so I won’t say more. I wish you a smooth start with the group tomorrow! My dear, come on!”

As soon as Lu Tu got home, the message "Ding Dong" and "Ding Dong" came from the mobile phone.

He clicked on WeChat, and Long Lanxiang sent three voice messages, and when he clicked on them one by one, a bunch of the above messages came.

Lu Tu thought for a while, and typed a reply: "The most important thing is to be patient. No matter what, they are all customers, and the customer relationship must be good!"

Long Lanxiang sent another voice: "Of course, after all, we are in the service industry! We don't even have the spirit of service, so what are we doing as tour guides? What I just said was just a special case! Otherwise, who would argue with tourists every day? Can you hold on for so long?"

Lu Tu replied with a smile, and put the phone in his pocket.

From the bottom of his heart, if he had a choice, he would never want to be in the tourism industry.

The reason is simple—judging from his experience and vision, a profession like a tour guide with a seriously unreasonable fee structure and extremely differentiated remuneration distribution ratios has huge hidden risks.

In particular, there are a large number of unlicensed tour guides flooding it, and the market environment is very irregular!It can be foreseen that the customer relationship will become very tense!

If there is no accident, it will be fine, and if there is an accident, it will be a minefield!

At that time, his entire career will be implicated and affected!
There is a big pit ahead, do you still want to jump into it with your eyes closed?

What the wise don't do!
Looking at the planner in his hand, Lu Tu threw it to the sofa.He didn't grasp the strength well, and the paper wobbled and fell to his feet.

He shook his head and walked towards the bedroom, but stopped after two steps.

"Although this profession is not standardized, it can make money! If I don't become a tour guide, what am I going to do?"

There is no money to open a store, too few jobs to find, and sales...

Selling in Phoenix?Might as well be a tour guide!
The family has no money, the children are studying, and they have to pay living expenses every month...

Uh, it seems that there is no need to pay living expenses?Zizai is in elementary school, it seems that there is still a subsidy of 200 yuan per month?
Well, it still has to be paid - the baby is going to kindergarten, and he has to pay [-] a month!
What's more, they have to give them a little pocket money every day, even if they can't give them ten or eight yuan, they will always have to give them one or two yuan!
In short, for the sake of the children, I must make money as soon as possible!Otherwise, the family will feel flustered without any savings.

Thinking of this, Lu Tu turned around and picked up the itinerary again, sat on the sofa and read it carefully.

The itinerary schedule lists the names and phone numbers of all tourists, identity information, including the team leader, and the number of the team is 6 people.Single person: Li Mingjing, group tour guide: Long Lanxiang.The date is May 2012, 5.

A total of two days' itinerary plan, today's itinerary content has been deleted, leaving only tomorrow's arrangement:

At 8:00 in the morning, gather at the entrance of the hotel and depart for Shanjiang Miao Village;

At 9:00, go to Miaowang City to visit the Miao Nationality Museum;

At 10:00, depart for Miaoren Valley, go boating on Pinghu Lake (2 times, at your own expense), visit Miaowang Cave, and go to Zaogang Miao Village to have a long-long banquet (at your own expense).

At 14:30, return to Phoenix.

At 15:00, guests return.

The time was not long, there were not many people, and the route was very familiar. Seeing this, Lu Tu felt a little relieved.

There are two self-funded projects above, neither of which is very difficult.Whether by boat or eating, they are all items that must be participated in this itinerary. Even if tourists want to spend some money for this, they should not have any opinions.

But when in the car, you need to prepare some explanatory words.I have almost forgotten the content that I helped Long Lanxiang organize in the past.

He had seen the Long Lan Xiang belt group, they talked non-stop along the way, singing Miao songs and telling jokes, which made the atmosphere in the car very lively.

But these are not my strong points!

Miao Song can't sing, can't tell jokes!It's good to boost morale and inspire people's hearts, but you can't go up and beat the tourists, right?In that case, I'm afraid he will be called crazy!
Lu Tu got up and went to the room to search around. Long Lanxiang's round backpack was placed on the ground in front of the dressing table.

He opened the backpack and took out the contents: a hard copy, a pen, a flagpole, a small bee, a charger, a water glass, a tissue, a few rolls of printing paper, and some odds and ends, cosmetics and sunscreen something like that.

Sitting on the bed, Lu Tu picked up the hard-faced notebook and read it. On it were Long Lanxiang's summary of the explanation and notes.

She always said, "A good memory is not as good as a bad pen"!Therefore, whether it is a good line spoken by others or her own experience, she will record it in her notebook when she is free.

After reading it for a while, Lu Tu frowned and put down the notebook.

There is a lot of content in it, and Miao Song alone has recorded more than ten pages.It is said to be a Miao song, but it is actually a Chinese folk song, which has nothing to do with the orthodox Miao song.

The various speech techniques are also written in a mess: a little east, a little west, everything is involved, and everything is just generalized, lacking logic-it is really not suitable for him to use it directly as a commentary!

never mind!When the time comes, let's play it by ear, and if it doesn't work, tell them some history of the Miao nationality.That is my strong point, and I spent a lot of time researching it.

He turned on the little bee, the red light came on, and tried the horn sound, it was ok, the effect was very good.

Stuffing everything back into the backpack, including the itinerary, Lu Tu planned to bring this set of equipment into battle tomorrow.

After he was ready, he stopped worrying about it, put tomorrow's affairs behind him, and began to focus on tidying up the room.

The bed was covered with a dark blue coral fleece four-piece suit, which had not been tidied up and was in a mess.

Lu Tu shook out the quilt and spread it out, and several clothes fell out, including coats and underwear.He took it in his hand and smelled it. There was no peculiar smell. It should have been washed and thrown on the bed instead of being hung up.

Fold your underwear and put them in a shoe box in the closet at the end of the bed.There are several shoe boxes, each containing Long Lanxiang's and Lu Yan's underwear and socks, with categories written on them, so they are easy to find.

The coat was directly hung on a hanger, and next to it were two blue Miao clothes.One big and one small, all wore silver collars and long chain ornaments, covered with silver bubbles, silver bells, silver melon seeds, and black hats studded with silver ornaments.Lu Tu reached out and took off one of the sets. The batik fabric, the cuffs on the chest, the collar and the hem were embroidered in red, black, white and yellow, and the flowers were colorful and colorful.

He patted the dust off and hung it up again.

It was a costume tailor-made for Long Lanxiang and Lu Yan, and they would only wear it out during festivals or grand festivals.It cost a lot of money and took a long time to get everything ready.

There are a lot of hangers at home, and they are thrown everywhere on the ground.He gathered them all up and hung them in the closet.

As for Lu Peng and his clothes, shoes and socks, they are placed in another closet.

Lu Tu wanted to open the window for ventilation, but then remembered Long Lanxiang's special advice: "In normal times, don't open the window when you have nothing to do. The feng shui of our two rooms is not good. I asked the master to do it, and pasted a talisman on it. If it is destroyed, our family will be bankrupt!"

Regarding these things, Lu Tu has always held a respectful attitude, not interfering or meddling.So I had to give up and gave up the idea of ​​opening the window.

After tidying up the scattered clothes and sundries, he cleaned the room with a broom, but he still felt that it was not enough, so he picked up the mop and mopped the whole house again.

Looking at the clean and tidy home, Lu Tu nodded in satisfaction, feeling that the fruits of the half-hour's labor were not in vain.

After a busy day, it was already noon.

Fenghuang is a small city where Miao and Han people live together, with different customs and habits.Some families eat three meals, while others only eat two meals.

Most of the people who eat two meals are Miao people, such as Long Lanxiang and her family.But Lu Tu was used to eating three meals, and he wanted to eat when it was time for meals.

He heated some food on the stove, but he ate breakfast very late, and he is not very hungry yet.He ate a few mouthfuls at will, but couldn't eat any more.

"It would be great if I was in my hometown. I can feed chickens and pigs if I can't finish eating. There is no such condition here. Forget it, let's eat it at night."

Lu Tu looked at half a bowl of fried rice left in front of him - the method Long Lanxiang taught him, using the leftovers from the morning, a spoonful of bloody duck and a spoonful of fried marinated meat, heated bibimbap.It was delicious in color, fragrance, but only ate half a bowl, got up and brought it back to the dining table, and covered it with a cover.

There are still two and a half hours before Lu Yan leaves school, and he plans to go to his room to sort out the explanations and prepare for leading the group tomorrow.When I was cleaning up just now, I had some thoughts in my mind, and it happened that I was fine now, so I could write them down on the computer.

Facing the familiar Phoenix, the working environment is very strange.Working in Guangzhou for many years, he has developed good professional habits and has always been meticulous in his work.Even so, he still felt uncertain about whether he could gain a firm foothold in the city.

He has met many people, and he thinks that he has the experience of working in a big city, and he returns to his hometown to develop, and he feels that he can make a living by casually.But when they really went back with such an idea, the reality gave them a resounding slap in the face!

Different environments have different factors that determine success.If he can't adjust his mentality and quickly adapt to the environment, maybe Phoenix will be the Waterloo of his career!Lu Tu warned himself in his heart.

Although he still has hesitation about whether to live in Phoenix for a long time.But the current family conditions would never allow him to suffer a failure in the workplace and stop making money!
In that case, he would feel ashamed to face the eyes of the children.

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(End of this chapter)