Road idiot tour guide

Chapter 348 Little White Dragon's Opinion
"Of course, I also hope that this industry will become better, and my work will be easier and more enjoyable. It's not that tourists are always on guard against me because of the reputation of Yunzhou tourism, or that they are hindered by peers wherever they go."

A few people lowered their heads again, Xiao Bailong's polarized experience since his debut is also in the travel circle, and everyone knows it.

"The tourism chaos in a place has been brought to this point, although it has brought huge setbacks to Yunzhou tourism and caused huge social impact. But I think it is not a bad thing." He Huan said again.

Everyone looked at him.

"Since it has become a huge sore, filled with pus, the only option is to pierce it and expose it in the sun. Let it scab and grow new flesh."

The representative of the travel agency nodded, "Well, although this time it was a big mess, but we are tied together, and everyone is really overwhelmed."

The driver's representative said: "We were also caught in it, lost money and became villains, and made such a big impact. To be honest, we were too suffocated and couldn't control it.

The leaders are right to criticize, we are indeed short-sighted.There are hundreds of us drivers, we have no way to do it ourselves, and we hope that the higher authorities can rectify this market so that we can support our families. "

The governor looked at He Huan, "Little Bailong, what's your opinion?"

"I think the biggest problem in Yunzhou is that you have to change tour guides and drivers every time you go. Tourists also complain a lot. Tour guides and tourists are a process of adjustment, and now it is a two-way selection process.

Tourists used to choose routes, but now they pay more attention to choosing guides.Build this two-way relationship from the start.But if every place has to change tour guides and drivers, the entire itinerary of tourists will be fragmented.

He had just established a good relationship with a tour guide, and then changed to another tour guide, and he had to break through the psychological barrier again and get acquainted again.In this way, it is impossible to travel with peace of mind and experience the scenery in an immersive way.

Just like a child, everyone knows that it is not good to change babysitters or teachers frequently.The same is true for adults, because communicating and getting along with people is a very energy-consuming activity.

Especially quality tourists, do not like to spend too much energy to familiarize themselves with new service personnel.When he came out to play, he just wanted to relax and worry less.If there is anything he needs, he will know who to turn to immediately, which is very important to them.

Therefore, the high-end service industry implements a one-person responsibility system and a housekeeper system. There is always someone you trust to help you handle everything you encounter in this environment.

The same is true for high-end hotels, which are all focused on creating a homely environment for customers, and customers will be more inclined to choose familiar people from familiar hotels to serve them.

Although traveling is to go to different places to see different scenery, but also because of this, there is a person who is familiar with the local area, familiar with him, and he is also responsible for the end. This is the key for tourists to relax and enjoy travel. "

"En." Everyone nodded frequently.The leaders are also full of appreciation.

Little White Dragon can make tourists like it so much, it is not only good for explaining.His concept is very considerate.

"Because of tourists, we often complain that they can't do anything when they travel, and they have to find a tour guide for everything."

Everyone laughed.

"In fact, this is also because he has a dependent mentality when he goes to an unfamiliar place. Therefore, constantly going to unfamiliar places and changing unfamiliar people can easily make tourists physically and mentally exhausted."

Everyone nodded.

"It's the same with the driver. Everyone is familiar with this master and walks with him every day, so they naturally have a sense of trust and security. If they change frequently, tourists will always be in a state of...always worried."

The representative of the travel agency said: "Yes! This problem does exist. Even if they are not satisfied with the first tour guide, they are not willing to change tour guides if there is no major problem.

Sometimes they complained to the tour guide, and the tour guide said that you should change the tour guide.When tourists request to change, generally we will change.But at this time, tourists are reluctant to change. "

"Yes!" He Huan said, "It's like many people marry a husband and feel that the husband is lazy and ugly, but if they get divorced, she will quit. What if the next one is not only lazy, ugly but also domestic violence! "

"Hahaha..." The traveling companions all laughed.

The leaders also tried their best to hold back, and Cheng Ju looked at him with a smile. Could he make some wonderful and vivid speeches no matter the occasion?
"In fact, it's because of the general environment. Tourists subconsciously think that all tour guides are like this, and changing one may not be as good as this one. As long as they still travel with a group, they are unwilling to take the unknown risk of changing people."

Everyone is serious again, and it is true.

"To do quality tourism is to let tourists know that there are better tour guides, so that tour guides are worthy of tourists' trust."

"Ah."

"Actually, it's easy to understand when you put it on yourselves. When you come to the office every day, a familiar person greets you, and you are very calm. But what if a stranger greets you every day when you enter the office? I'm afraid you will feel a drum in your heart.

When you go out to do errands and see the same employee who did errands for you last time, you will feel relaxed and comfortable, and you can trust him to do the work.If you change to a stranger every time you go, it will be difficult for you to identify with this place, right? "

The crowd nodded.

"Tour guides and tourists eat, live, travel and travel together for several days, and it is a very intimate relationship with ordinary service staff. In principle, we will only travel with people we know well.

After the tour guide meets the tourists, the first thing they do is to break their psychological barriers. With our services and explanations, humorous and considerate, etc., we can establish a good relationship with them.

Then, just now tourists are familiar with this tour guide, and you change to another one.If you change a tour guide tomorrow to take the little white dragon group, I think they would rather go home. "

Everyone laughed, he is so arrogant!

"If you think about it, different tour guides and drivers get on the bus every day and greet tourists, just like when you enter the office and see different people greet you every day, the feeling is the same.

It's hard for you to identify with it, it's hard for you to relax.Especially when you already like someone, it is difficult for you to accept the second person.This is normal human psychology. "

Everyone nodded, Xiao Bailong is really good at giving examples, and from another angle, he can empathize with him.

"If you change a tour guide every day, it is difficult for tourists to trust the tour guide and leave a deep impression on the tourist destination. The original role of the tour guide is to let tourists quickly establish identification and favor with an unfamiliar place.

If a tour guide can't get tourists to identify with them, let alone get them to agree with the place.So I think Yunzhou must break the rule of changing a tour guide and driver for each place if it wants to do quality tourism. "

Everyone didn't say anything, Xiaobailong was right, but it involved too much.

Cheng Ju nodded, "We had several meetings on this issue before, but Xiao Bailong didn't speak as deeply as Xiao Bailong, because he understood it from the perspective of tourists. This is the key to his ability to win the trust of tourists.

It is precisely because of the recognition of Xiaobailong that the mood of the tourists in the Xiaobailong group has not been affected at all.The other tourists are disturbed, and they all strongly demand to suspend the trip, and you can't appease even if you are in a hurry.

But the little white dragon group in the center of the storm is so calm, which is due to the personal charm of little white dragon. The tourists just like him and trust him.Many of us in the service industry lack this kind of empathy. "

Everyone is silent, everyone is self-centered, serving others is also forced by life, how many people are as caring as Xiao Bailong?It's really hard not to be liked by tourists.

The governor said: "This set of rules is indeed unreasonable. Due to various reasons, and this set of methods has been implemented for many years, so breaking it hastily is afraid of causing dissatisfaction.

But now to save Yunzhou's tourism industry, this method can no longer be used.Then take this opportunity to call sixteen cities to hold a meeting in Banna to break this barrier. "

The secretary nodded and wrote it down in the notebook.

"In other places, the pure play group does not restrict tour guides and drivers in other places. You have formed a closed circle here, can you break the barrier?" Cheng Ju looked at them.

Local leaders and industry representatives nodded.

Cheng Ju reassured: "Water does not flow and does not live, it is a pool of stagnant water! Tourism is to flow, and there should be no restrictions. The outside drivers and guides can also improve your service skills."

He Huan said: "Actually, the tour guides and drivers in Spring City can't grab your jobs. Banna is too far away, and there are only one destination, and the airlines also open to major cities. Many of Banna are landing groups.

I was planning to come down and find a car from the beginning.Because we ran down with an empty car, it was time-consuming, labor-intensive and expensive.It was the travel agency who said that the freight here is expensive and has a bad attitude, so it decided to send a car down. "

The driver representative touched his mouth and had nothing to say.

"If your freight is reasonable and the service is good, the driver should drive well and don't control this or that. I'm still willing to find a local car and driver. As long as the two parties cooperate, we must be fair and respectful."

The local counterparts nodded.

"To tell you what you don't like to hear, you think the travel is the most important, and the driver is the best. But I think the tour guide is the most important, and the tour guide is the key person who determines whether the tourists will have a good time on this trip.

Now is not the previous era, the old driver in Yunzhou is very powerful, but now the transportation is more and more developed, tourists have many ways to get to the scenic spot, and there are more and more ways to travel.

You are also making trouble because fewer and fewer tourists take coaches, but in the face of an increasingly developed transportation network, shouldn't you improve the service?You can't really force tourists into the car, can you?

The driver guarantees a safe and smooth itinerary, and the tour guide ensures a comfortable and pleasant itinerary. The division of labor is different, and mutual cooperation and mutual respect are the prerequisites for cooperation.

If the driver can arrange the tourists comfortably and explain the scenic spots in a rich and interesting way, I will also admire it. Then you can be a tour guide without anyone stopping you. "

Everyone laughed.

The driver representative nodded, "Well, I'll advise everyone to get out of the car tomorrow when I get back."

The travel agency representative breathed a sigh of relief.

Everyone breathed a sigh of relief.

The governor said: "On the one hand, the driver team and travel agencies continue to guarantee the existing team itinerary. On the other hand, contact other municipal authorities and industry associations to hold a meeting in Banna tomorrow.

The most important thing is to find all the responsible persons as soon as possible, and investigate deeply. I don't believe that the owner of a passenger transport company can cover the sky with one hand here! "

The governor glanced over, and several people lowered their heads.

He Huan is still very happy to achieve such an intention to break the barriers of tourism.

Walking out of the tourist office late at night, Cheng Ju patted him on the shoulder, "Little Bailong, you are amazing!"

"Cheng Ju, thank you for your compliment. You have praised me so much that I am embarrassed to hear it."

"Hahaha..." Cheng Ju said with a smile, "No. Without you, this incident would paralyze Yunzhou tourism for several years before restoring the confidence of the market. But you are here, and the little white dragon group is here. I think the market will It will recover soon."

"Well, I'm going to Nannuo Mountain tomorrow, so I'll live on the mountain."

"Go."

After getting into He Xinrui's car, He Huan waved to Cheng Ju and left.

He Xinrui looked at him adoringly, "Little Bailong! You are so amazing!"

(End of this chapter)