Eye of Sin

"Does she usually have a bad temper at work and is prone to conflicts with others?" Ning Shuyi was a little surprised after hearing this. After all, the nature of retaliatory behavior such as sending shrouds to customers is actually very bad.

Liu Li and Tong Chujun are former colleagues. They are both customer service personnel for online sales of a clothing company and members of the service industry.

After having a conflict with a customer, intimidating behavior such as sending a shroud to the customer is definitely a taboo in the service industry, even if laws and ethics are put aside.

The conflict between the customer and the customer service is unlikely to be a blood feud. Unless the person's personality is very extreme, it would be a bit ridiculous to send a shroud.

Combined with the objective circumstances that Tong Chujun’s parents said before that she had a bad and tough personality, did not look good to her parents, and spoke as if she had taken a drug, Ning Shuyi instinctively thought that it might be childhood experiences that changed Tong Chujun’s personality. Got to be twisted a lot.

"No." To Ning Shuyi's surprise, Liu Li gave a negative answer to this question, "Tong Chujun is usually quiet, silent, and never causes trouble.

In the more than half a year that I have been working with her, except this time, she has never blushed with anyone else.

How should I put it... Although she is not a person who is particularly enthusiastic about work, she has no merit or demerit. Others will go to customers to ask for good reviews and use her name when asking for reviews. She does not do this kind of thing. So it's definitely not her turn to be judged.

But she never had any conflicts with customers. She just listened to what the customers said, answered them as they should, and dealt with them as they should. Therefore, her complaint rate was very low among us. "

"In this case, why would she send someone a shroud?" Ning Shuyi was puzzled.

"Well, when it comes to this matter, it's really hard to explain." Liu Li seemed a little angry when she mentioned the original incident, "At that time, everyone had different opinions on the matter. The customer said that the shroud was in After having a conflict with Tong Chujun, I complained to Tong Chujun and received it.

He also said that he checked through express delivery and found that the thing was sent from us, so he insisted that it must be Tong Chujun who did it. Because he hated him for complaining, he deliberately rubbed him the wrong way, intimidated him, and threatened him.

However, although the express delivery can be seen to be sent from W City, the identity of the sender cannot be traced at all. The express company receives so many express deliveries in one day, and it has been several days since they were sent. If we check back, who can remember it?

Therefore, that person may have really received a set of shrouds, or he may have just used a set of shrouds to act rogue. This is both possible.

When Tong Chujun came to her side, she said that she had never done such a thing, but there was no way to prove that she really had not done it.

One of them said he was Tong Chujun, and the other said he had never done it. Both of them said they were telling the truth.

In the end, the company couldn't figure out which of the two was telling the truth and who was lying. They had no choice but to listen to the big company and fire Tong Chujun, fearing that the customer would continue to make trouble. "

"The other party can prove that he received the shroud, but Tong Chujun cannot prove that he is innocent. Is that what you mean?" Ning Shuyi asked.

Liu Li sighed: "If she proves it, no matter whether she can prove it or not, she has worked hard to protect her rights.

The problem is, she just said from beginning to end that she had never done that kind of thing, but when asked to prove that she had not done it, she refused to find any evidence. The manager asked her to take a look at her recent shopping records and payment records to make sure she did not buy birthday clothes online or in an offline funeral supplies store. This is also a self-certification method.

As a result, she didn't know what happened, so she became stubborn and said that she was wronged. There was no reason why she had to show her shopping records after being wronged.

She said that her shopping records were her personal privacy and she could not be allowed to show them to outsiders just because of such an unfounded accusation. "

"There is actually nothing wrong with what she said." Ning Shuyi heard this and felt that Tong Chujun was not a reckless and impulsive person. Although she only had the education level of a high school graduate, she had certain legal knowledge. "If the other party really He believed that Tong Chujun had sent the shroud to threaten him, so he could report it to the police.

If the police open a case to investigate this matter and need to ask Tong Chujun to produce those consumption records, then Tong Chujun is obliged to cooperate.

But your company is not a law enforcement officer. It is somewhat unjustifiable to require her to disclose her payment records and purchase records to prove her innocence.

After all, they have no way to prove that what the customer said must be the truth, right? "

Liu Li sighed: "You are right, this is indeed the truth.

But the situation at that time was not that the company was helping the customer to hold Tong Chujun accountable, but that the incident had a very bad impact. The company was afraid that its own customer service would actually do such a thing, so it told her, If you prove your innocence, you can support her, and if you don't fire her, you might be able to hold the other party accountable in turn.

I feel that no matter what is private or not, just a payment record is not something particularly shameful. Normally, if others want to see it, then they must not just show it to others. But when it comes to this, it is to keep your job and your job. , you won’t lose a piece of meat when you take it out, right? "

"Tong Chujun refused, so the company fired her? What happened after she was fired?" Ning Shuyi judged that the time when Tong Chujun was dismissed, which Liu Li had told him before, was almost a year ago.

So it is obvious that Tong Chujun did not disappear directly after losing his job.

"After that, she left the company's group and blocked all of us." Liu Li said aggrievedly, "I used to take good care of her, and I also believed her about that time. Among that group of people, I don’t know why she deleted me too.

Later, I felt that the company was too impersonal, so I changed jobs.

In the fall, I made an appointment to have dinner with a former colleague. When we chatted, she also said that she had a new job. It was a coincidence that she saw Tong Chujun leaving on the day she joined the job.

We both sighed at the time, this circle is really small or big, we can meet all this!

At that time, I also asked the former colleague why Tong Chujun resigned again, and asked her if she had contact information. I wanted to help Tong Chujun introduce her to the job, but the former colleague said that Tong Chujun didn’t know her anymore or didn’t want to talk to her. , didn’t talk to her.

When she thought of how Tong Chujun had blocked us all before he resigned, she stopped talking to him and did not leave Tong Chujun’s new contact information. "