Eye of Sin

"Then do you still have contact with that former colleague?" Ning Shuyi asked quickly, "Since Tong Chujun resigned when she joined the company, the company where she went to work must have some understanding of Tong Chujun's situation.

Can you help us contact that colleague to find out? "

"Oh! It's true! If you hadn't told me, I would have forgotten about this incident!" Liu Li suddenly realized, "I still have contact with that former colleague! I'll ask her for you later, or I'll give her her contact information I recommend it to you, you can ask her yourself!

Whatever is convenient for you, I can do it. "

"There's another thing I'm a little curious about." Ning Shuyi asked Liu Li, "Since your relationship with Tong Chujun was very weak before and there was no real friendship at all, then why did you still leave her job after so long? Are you going to ask for her contact information and introduce her to a job?"

Liu Li sighed and seemed a little sad: "Speaking of this matter, it is still related to her resignation from the company where we worked together.

Wasn't the reason why she resigned at that time because she refused a customer's return...

Alas, in fact, my shift was supposed to be that day. I felt unwell and asked for leave, so Tong Chujun was like filling in for me.

So if I hadn’t gotten sick that day, it would have been me who met that crazy person! Then, if all the bad things behind are not protected, will they fall on me intact?

Just thinking about it makes me feel uncomfortable and scared.

It happened that time I heard from my former colleague that Tong Chujun might not be doing well at the latter company, otherwise he wouldn’t be fired again. I felt uncomfortable in my heart. I always wondered if it was because of the original things were affected.

Although it was not my arrangement, she was able to meet that customer that day because she was doing my job, so I wanted to help her as much as possible, so that I could feel better. "

"So subjectively you still prefer that the customer wronged Tong Chujun, right?" Ning Shuyi asked.

"That's right! You don't know, that customer's character is really bad!

As customer service staff, we really work all day long. We can encounter customers who are more reasonable and polite, as well as customers who are not polite or even unreasonable!

Logically speaking, it should be considered normal, but that person is really a very disgusting person. "

"Can you tell me more specifically?"

"Okay!" Liu Li agreed readily. It was obvious that she had been holding this matter in her heart and had not been happy for a while, but she also suffered from having no place to complain. This time she had the opportunity, "You all I can't imagine what this man can do!

He placed an order from the online store of a large company and bought a suit. It was not a high-end suit. It cost a few hundred yuan. It was definitely cost-effective among suits.

As a result, after buying it back, on the last day of the seven-day period of no-reason return, he applied for a return, and we approved his application.

As a result, after a few days, the returned suit arrived, and the warehouse called us to tell us who handled the after-sales service of this order. They said that the item was rejected and returned, and asked to contact the customer, because when the suit was sent back, there was a There are stains, probably from red wine or something, and it's not a small patch, but a large one.

We all saw the photos taken in the warehouse at that time because of the incident involving Tong Chujun. They were really outrageous. It felt like the mark left by someone throwing a glass of red wine in front of me.

So when the warehouse contacted us that day, Tong Chujun happened to be responsible for the after-sales service, so she left a message for the customer. The message was not answered, and she called again and explained to the customer that because it affected secondary sales, she could not follow the instructions without reason. Returns and exchanges policy will be followed.

The final analysis of this matter is that the customer went too far and was wronged. He may have wanted to fool him. Unexpectedly, the warehouse carefully inspected the goods when receiving the goods and discovered it right away.

Normal people would be quite ashamed if they were caught doing such a thing, but he didn’t!

I had a big argument with Tong Chujun on the phone, scolding her, and the scolding was very unpleasant and dirty. We all heard the phone recording at that time.

He said that he originally bought clothes for a blind date, but he didn't expect that the blind date, which he had made a good deal with beforehand, was very unsatisfactory after meeting, leading to the failure of the blind date in the end.

This man had to say that the reason why his blind date failed and was so unpleasant was because the suit was so unlucky. There must be some design problem that made the woman laugh at him.

Don't you think this is funny? I’ve never heard that the key to success is clothes! The girl he was going on a blind date with didn't want to marry a suit!

Anyway, there was evidence from the warehouse about this. Everyone could tell at that time that this customer was playing rogue, buying clothes to wear on a blind date. No matter whether it was successful or not, he planned to get rid of it afterwards. Every time he came back, he would pay for the postage. , much cheaper than renting one out, and it’s brand new!

So at that time, the company actually calmed Tong Chujun's emotions and told him to ignore him. The matter had been dealt with anyway, so forget it.

That man had been complaining about Tong Chujun online, but the company didn't pay much attention to it. Anyway, everyone had accepted it. The other party knew that he was in the wrong, so he definitely didn't dare to ask the platform's official to intervene. After the intervention, He ignored it even more.

So as long as you endure that period, this matter will probably be over.

Unexpectedly, after a while, the person suddenly contacted our customer service online and said that Tong Chujun sent him a shroud in retaliation for his complaint.

He said that except our customer service, who can know his delivery address? Among our customer service staff, he has only had conflicts with Tong Chujun, so Tong Chujun is the most suspected in this matter and requires us to deal with it seriously, otherwise he will call the police and pursue the case to the end.

The company was really shocked at that time.

Because I have a conflict with a customer, I send messy things to that person's address. This is an absolute taboo in the industry and no one can do it.

I have told you what happened next, and you also know the subsequent development. "

Having said this, Liu Li sighed again: "Sometimes I can't help but think that if I hadn't been sick that day and I was the one responsible for refusing to return the goods and refuse the loan, I would definitely have been abused by that man in all kinds of ways. Insulting all kinds of entanglements.

What if I endured being scolded and was already so wronged, but then the other party jumped out and said I sent him a shroud... How wronged and desperate I would be!

So when I heard that Tong Chujun had resigned again, I was worried that her whole mentality had collapsed because of this incident, and she felt uncomfortable. "

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