Collection of Gods

Chapter 693 Amazing 4 people

Chapter 693 Amazing everyone
During Wan Xinming's introduction, Pinduohuang got the detailed product information sent to him by his secretary. This is a detailed product information about DJI's latest flagship drone product, and it comes with detailed product instructions.

The two detailed documents have a total word count of more than 10,000 words, and many of them are professional terms in the field of drones. If they were placed in front of ordinary people, it would probably take no less than a minute to read them in detail. One hour.

As for fully mastering it and being able to answer user questions proficiently, the time required may be calculated in days.

Obviously, this demonstration is difficult.

If [Wahuang] can handle such high-tech electronic products with ease, then other types of products will be out of the question, so Penguin Ma, Jingdong Qiang and others have strong expectations for the next demonstration.

Soon, Pinduohuang sent the information in his hand to Wan Xinming, and Wan Xinming forwarded it to [Wahuang].

"[Wahuang], from now on, you will serve as an e-commerce customer service to answer questions for users who purchase this product. I have sent you the detailed information and instructions for this product, please After you read it in detail and master it, give me an answer."

Wan Xinming took the voice microphone and gave instructions to [Emperor Wa].

After several demonstrations by Wan Xinming, many of the big guys at the scene had almost figured out how to use [Wahuang]. To put it simply, what you want it to do is to give it an identity in advance, and then give it the corresponding instructions. The work instructions are quite a bit like role-playing.

In this way, [Wahuang] has unlimited possibilities. As long as it is trained to be strong enough in the later stage, it is likely to be omnipotent in the future.

Just ten seconds later, [Wahuang]'s clear and sweet voice sounded again: "Dear, the artificial intelligence customer service [Wahuang] is online. How can I help you?"

"Dear, how can I help you?"

Seeing that [Wahuang] was ready, Wan Xinming did not ask him questions, but handed the voice microphone in his hand to Pinduohuang: "Boss, you are ordinary e-commerce users now. Do you want to buy this product?" If you have any questions about this DJI drone, you can ask [Wahuang].”

Pinduohuang and others did not refuse Wan Xinming's interactive suggestion, because he was also curious about how intelligent [Wahuang] could be.

[Wahuang] responded very quickly, with almost no pause, as if two normal people were having a conversation, and even had the tone of a question.

"[Emperor Wa], hello."

"The data has been received and is being analyzed..."

“I want to buy this drone, but I don’t know much about the functional configuration of this drone. Can you introduce it to me?”

The first question raised by Pinduohuang can be said to be quite satisfactory. He did not ask any tricky questions. He just wanted to see questions like product introduction. What is the difference between [Wahuang] and the smart customer service currently on the market? gap.

"Okay, dear~" "Our drone is the latest all-round mini aerial camera launched by the DJI brand. Compared with the previous generation of similar models, it is more lightweight and convenient, with a total weight of less than 300 grams. Whether you are hiking It is also very suitable for traveling, and it is also equipped with many extraordinary functions such as omnidirectional active obstacle avoidance, omnidirectional intelligent following, 15 kilometers of full HD image transmission..."

Faced with Pinduohuang's questions, [Wahuang] quickly gave a concise and effective answer, and also actively amplified the advantages of this product through scene descriptions in the introduction.

Compared with the dull answers of the smart customer service currently on the market, I don’t know how many times better. As Wan Xinming just said, those smart customer service on the market in the past gave users an experience as if they were talking to a machine, but in front of them [Wahuang] is more like talking to humans.

In just ten seconds, [Wahuang] was able to summarize and extract such a concise and effective selling point answer from tens of thousands of words of detailed information and instructions, which really made everyone faintly amazed.

"Mr. Liu, I just saw that you are also quite interested in this function, so it's up to you to ask the next question."

After Pinduohuang asked a question, he did not continue asking. Instead, he turned to look at Jingdong Qiang, who was sitting next to him, and took the initiative to hand the voice microphone in his hand to him.

Although the two are both e-commerce companies and are in a competitive relationship, they are both owned by the Penguin Department after all, so the two parties can at least maintain respectability on the surface.

When JD.com saw Pinduohuang hand over the voice microphone, he didn’t hesitate. He took the voice microphone and asked [Wahuang]: “[Wahuang], if I place an order now, the goods will be available in two days. What should I do if the price suddenly drops significantly?”

If Pinduohuang was a regular problem just now, then JD.com is now starting to face difficulties, because commodity prices are usually the weak point of smart customer service on the market at this stage.

"Dear, you can join our brand membership. All our brand members can enjoy 30-day price guarantee rights. If the price of the product drops within 30 days, we will refund you the price difference unconditionally~"

When Jingdong Qiang heard [Wahuang]'s answer, he nodded slightly, with a look of satisfaction on his face, and then he raised the difficulty again: "But the current price is still a bit expensive, and I don't have enough money. If It would be nice if it could be cheaper, but the price is a bit unaffordable for me now.”

These remarks are typical of human thinking and human context. It is not difficult for ordinary artificial intelligence to understand, but it is quite difficult to respond well.

“Dear, our brand has the same price both online and offline. We have not received any price reduction news yet. If you think the price is more expensive, maybe you can wait until next month to buy it. At that time, Pinduoduo may hold an event Sales promotion activities will provide user subsidies.”

"If you are in a hurry to use it, I can recommend you another flagship product of our brand. Its price is compared to this one..."

Because Wan Xinming only gave [Wahuang] one product information just now, [Wahuang] stopped here because there was not enough information in the database, but it was enough to show [Wahuang] That extremely outstanding ability.

Not only can it proactively help users solve problems and provide reasonable answers, but it can also proactively help merchants retain customers. When users have insufficient funds, it will do the next best thing and recommend other types of products of the same brand to users.

The ability to experience this kind of thing immediately amazed everyone, and even made Pinduohuang almost turn his head...

(End of this chapter)

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