Salesperson eloquence skills training

Chapter 79 Using Humor to Win Your Clients' Forgiveness

"Eloquence Book"

Xiao Li is a takeaway salesman. When he was about to leave after delivering a meal to a customer, Mr. Zhang stopped him suddenly: "Xiao Li, come and have a look. What's going on?"

Xiao Li rushed over immediately: "Mr. Zhang, what's the matter?"

Mr. Zhang said angrily: "Look! The bugs ran into the bowl, is this their swimming pool?"

Xiao Li said to him with a smirk: "Oh, it's so smart, it knows what is the most delicious thing!" Mr. Zhang was amused by his words, and said: "Since it is so delicious, I will return it tomorrow." Ask for this dish. But you have to remember, no more bugs!"

Appropriate humor can bring joy and joy to people, resolve embarrassing scenes, and eliminate customer dissatisfaction caused by unpleasantness.Just like in the above story, when the customer is complaining, if the salesperson can properly use humor to deal with the problem, the bad situation can be reversed and unexpected results can be obtained.

Humor is the expression of a person's wisdom in speaking, it is like a beautiful song, but a person without a sense of humor is like a wheel with a flat tire, every stone on the road, big or small, will make the car Get bumped and even get bogged down.

People without a sense of humor can't feel the colorfulness of life, have no curiosity about people or things, always be behind the scenes, and life is full of dullness and poverty.

And people with a sense of humor will be relaxed even in the face of difficulties. It will make people show optimism in the face of difficulties, eliminate the tension and anxiety caused by work, and thus improve work efficiency more effectively.

Therefore, a good salesman needs to develop his sense of humor.A salesman with a sense of humor will have better popularity in daily life, can shorten the distance of interpersonal communication in a short period of time, and win the favor and trust of customers.

(1) Humor can ease customers' emotions
In the process of communicating with customers, bumps and bumps are inevitable, especially in the complaints of customers, you will encounter more problems or embarrassing scenes, and using humor properly will produce magical effects.

When a customer was withdrawing money from an ATM, his bank card was swallowed by the machine due to improper operation.He immediately came to the lobby manager in a hurry: "What to do! What to do! My card swallowed the machine!" The lobby manager didn't smile after hearing this, but said calmly: "I said, when I cleaned it in the morning, I found that there It turned out that it was swallowed by your card!" All the people present laughed, and the customer also laughed.

(2) Humor can turn a crisis into an opportunity
If there are conflicts and conflicts between salespersons and customers, humor is the best way to resolve the crisis. It can adjust the atmosphere of conflicts and ease conflicts, so as to prevent small things from turning into big things.

A salesman wanted to go to the customer to discuss product matters. He was supposed to arrive at 2:2 p.m. Problem, can only be reached at 3 o'clock.At this time, the manager of the other party was very angry and called him to say that he didn't have to go there and would not buy their products.

The salesman rushed to the company anyway, and when he saw the angry manager, he immediately greeted him with a smile: "Hello, my name is XX, and I'm a salesperson of XX company. A salesperson’s promotion, so I hurried over, I hope you can take a look at our products.”

The office burst into laughter immediately, and even the serious manager couldn't help laughing, saying, "Okay, let's take a look at the product."

Since it is so important for a salesperson to learn to use humorous conversation skills, how to be a master of humor?

(1) Learn to laugh at yourself

If you want to learn humor, you must first learn to laugh at yourself. Whether you are facing friends, family members, or clients, "self-deprecating" is a clever way of expression. It can not only make the other party smile, but also make people more willing to approach you.

Many famous people, especially entertainers, are very good at using "self-deprecating" to achieve satisfactory communication results.For example, some reporters may ask: "You have gained weight recently, is it because of a broken relationship?" The person who was asked smiled and said: "It's because I just finished filming and I feel relaxed. I didn't expect my body to follow suit." Relaxed."

(2) Interesting thoughts in mind
A person who has lost faith in life cannot use the power of humor, and a person who is depressed all day will not appreciate the beauty of humor.Therefore, the person who is to use the power of humor must have hope, love, and confidence in life, even in the face of adversity.

When the heart is full of happiness, it is easy to be full of interesting thoughts, let the thinking be active, think more about problems from a humorous perspective, think more about the interesting side of things, and naturally become a person with a sense of humor.

(3) Collect humorous resources
Humor can also be accumulated, listen to more cross talk sketches, read more satirical novels and comedies, and pay attention to collecting humorous jokes anytime, anywhere.The world is full of humor, you have to keep your eyes open to look for it, and your ears to listen to it. If you have accumulated a lot, it will be easy to export humor when you need to use it.

Eloquence
People who are good at using humor skills can always maintain a good attitude.

Appropriate humor can resolve embarrassing situations and eliminate customer dissatisfaction.

A salesman with a sense of humor is always easy to win the favor and trust of customers.

When you find yourself in a world of fun, relationships flow.

(End of this chapter)