Chapter 80 References

1. Li Jianjun, Yu Huixia, N Skills for Effective Communication with Customers [M].Beijing: China Textile Press, 2006.
2. Zheng Guanxin, good eloquence leads to a bright future [M].Beijing: Blue Sky Press, 2004.
3. Hua Mingwei, Carnegie Eloquence and Communication Art [M].Beijing: China Textile Press, 2004.
4. Song Yushu, Communication skills to win customers [M].Beijing: Economic Management Press, 2007.
(End of this chapter)

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