Be the best store manager

Chapter 26 Safety in Store Operations is Profit——Loss Prevention and Exception Management
The loss of the store is divided into internal loss and external loss.The store manager must understand that the impact of loss on profitability is extremely serious.In business, for every 1 yuan lost, it is necessary to sell 3 to 5 more items to make up for the loss. Therefore, controlling loss is to increase profits.

There is a young man who works for an oil company in the United States. What he does is to inspect and confirm whether the oil tank cover is automatically welded.The oil tank moves on the conveyor belt to the rotary table, and the flux will automatically drip and rotate along the cover for a circle. This welding technology consumes a lot of flux. The company has always wanted to transform it, but it is too difficult. After several attempts, it is not enough. Never mind.But the young man didn't think there was really no way to improve it. He observed the rotation of the jar every day and thought about ways to improve it.

After observation, he found that every time the solder dropped 39 drops, the welding work was over.He suddenly thought: If we can reduce the flux by a drop or two, will it save costs?So, after some research, he finally developed a 37-drop welding machine.However, the oil tank welded by this machine occasionally leaks oil, which is not ideal.But he was not discouraged, and looked for a new way, and later developed a 38-drop welding machine.The transformation was perfect, and the company spoke highly of him, and soon produced this machine and switched to a new welding method.Maybe you will say, what's so great about saving 1 drop of soldering flux?But this "1 drop" has brought the company $5 million in annual profits.This young man was the oil magnate Rockefeller who later held 95% of the real power in the US oil industry.

Some losses can be avoided, but some are unavoidable. How to effectively control the loss of goods and keep it within a certain range is an urgent problem for store managers to solve.

internal loss

([-]) Causes of loss

The business store mainly collects cash. If there is loss due to human factors in the cash register link, it will directly affect the turnover of the store.Among them, the biggest human factor is stealing cash or stealing company property in a more subtle way.

1. When the following situations occur to the clerk, the store manager should be vigilant and observe whether the clerk has a loss motive:
(1) Employees leave the store without asking for leave.

(2) The clerk suspects that others are dishonest without evidence.

(3) There is too much change in the cash register (or the cash register does not enter the bank on the same day).

(4) The clerk's working attitude is abnormal.

(5) The clerk complained that the statement was difficult to check with the cash receipts and payments.

(6) The clerk complains that there is a problem with the cash register.

2. When the clerk goes astray, there are several manifestations:

(1) The cash received is always less than the amount in the statement, and even false statements are made to match the cash income.

(2) There is a shortage of products, and the number of products received or the number of settlement checks does not match the number of reports.

(3) Employees do their own shopping and buy high-priced items at low prices.

(4) When employees give change to customers, they deliberately give less.

(5) The clerk guards and steals.

(6) Stealing products when opening and closing the door.

(7) Stealing products or cash while off work or on vacation.

3. Loss due to negligent operation

(1) The price tag is placed or marked incorrectly.

(2) Account checking error.

(3) The store door is not locked.

(4) The validity period of the item has expired.

([-]) Response measures

The store manager must have countermeasures for the possible internal loss and the internal loss that has occurred.

1. Formulate special punishment measures for employee theft, announce them to the public, and strictly enforce them.Strictly require employees to enter and exit from the prescribed employee passages when commuting to and from get off work, and consciously accept inspections by supermarket security personnel.The leather bags carried by employees are not allowed to be brought into the store or the job site, and should be temporarily stored in designated places.

2. Strictly regulate the shopping situation of employees during commuting and get off work hours, and prohibit employees from shopping or reserving goods during working hours.There should be invoices and cash receipts for the goods purchased by employees during the rest time, for the inspection and inspection by security personnel.

3. The heads of each department should give employees a clear division of labor, and complete all the preparations before opening the store every day.For example, check whether the POP is consistent with the price card, check the price change of the product and replace it in time, check the shelf life of the product, etc.

4. Due to the particularity of supermarkets, it is impossible to achieve zero inventory.If it is purchased in large quantities, it will increase the difficulty of storing goods in the warehouse.Special personnel can be arranged to supervise and manage the stacking of scattered goods, so as to standardize warehouse management and reduce loss in the warehouse.In addition, each department can reserve a place in the warehouse as a storage area for returned goods according to the return situation, and special senior employees are responsible for the return and management to minimize loss.

5. Strictly enforce the operating discipline of cashiers, formulate relevant punishment regulations, and strictly implement them.The cashier supervisor must organize and supervise the handover of cashiers in strict accordance with the procedures, and must carefully record them for future verification.Refrigeration and refrigeration equipment should be checked regularly, and any faults found should be eliminated in time.At the same time, the inventory of fresh products must be strictly controlled, and the order must be personally participated by the department head or senior staff.

Some fresh products need to be sold out on the same day, such as fish fillets, minced meat, live shrimp, etc., and can be sold at a discount during the peak sales period.

The management personnel of fresh commodities should thoroughly carry out the stacking work to prevent the confusion of new and old fresh commodities and reduce the freshness.At the same time, the staff should try to avoid working for too long or the humidity at the work site is too high, resulting in a decrease in the freshness of the product.

Pay attention to check the shelf life of the goods at any time; display the goods scientifically during the display process; carefully check the damage caused by the goods during transportation when receiving the goods.

external loss

([-]) Causes of loss

1. Loss due to supply, handling or employee collusion

(1) The delivery note has traces of modification.

(2) The shipping order is vague.

(3) The product is put on the container before it is ordered.

(4) The porter quickly picks up the products delivered by him, and leaves a delivery note, preventing the salesperson from carefully picking up the goods.

(5) When the product enters the store, the porter does not notify the store clerk.

(6) The porter gives free samples to the clerk or store manager, giving small favors.

(7) The porter attempted to threaten his clerk who checked him.

(8) The clerk orders from the workshop privately.

(9) The clerk is dissatisfied with his job or strongly dissatisfied with the company.

(10) The employee is under unusual financial pressure.

2. Loss caused by improper ordering and acceptance

(1) The products that should be ordered are not ordered, but the products that should not be ordered are ordered.

(2) The product name, quantity, quality, validity period, and label are not checked and accepted.

(3) Forgetting to put the accepted products on the shelves.

3. Loss caused by improper handling of returned goods

(1) Products whose shelf life has expired must be returned.

(2) Dirty, damaged products must be returned.

(3) Products delivered without an order (except for new products and notifications) must be returned.

(4) The return form must match the actual quantity and be sent to the headquarters together, and cannot be handled privately.

(5) For returns caused by intentional damage by personnel, the parties concerned shall be held accountable.

4. Loss of goods stolen by customers

(1) The customer brings a large bag into the store.

(2) The customer leaves the store with items without paying.

(3) Customers eat while walking without paying.

(4) Several customers enter the store together to cover the theft.

When encountering the above situations, the clerk should pay attention at any time and take the initiative to serve in order to reduce the chance of theft.

5. Loss due to homework errors

(1) There is no record of sales transfer products.

(2) There is no record of compensation to customers.

(3) Offers to customers are not recorded.

(4) There is no record of temporary return or exchange.

(5) Promotional items are not recorded.

(6) There are no records of all kinds of consumables used by oneself (such as brooms, rags, etc.).

7. Losses caused by accidents

Fire, flood, wind disaster, power outage, fighting, fighting, accidental injury.

In the event of the above situation, the store manager should report to the immediate superior, and then find relevant personnel to solve the problem.

([-]) Response measures

1. When the supplier enters the return area, he must first register and get the pass to enter.After being inspected by security personnel when leaving, you can only pass by returning your pass.When replacing a defective product in the store or the backyard, a return form or a bill of lading must be obtained in the backyard first, and the return or exchange can only be made after the approval of the department supervisor.

2. Empty boxes delivered by suppliers must be opened.Paper bags should be folded flat to avoid sneaking goods out of the store.When the vehicle leaves, it must go through the security check before leaving.

3. Customers are prohibited from carrying large backpacks or handbags for shopping. Please put the backpacks or handbags in the service desk or locker.When customers bring small backpacks in, they should pay attention to their purchase behavior.

4. Regularly conduct anti-theft education and training for employees.

5. It is necessary to send special personnel to strengthen the inspection of the store, especially pay attention to dead corners and places where many people gather.

6. For valuables or small commodities, cabinets should be set up for sale.

7. When customers are shopping while eating, they should be politely reminded to pay at the cashier.

8. Preventing robbery is a must-know thing for nighttime business: the store should be bright; the cash register should only keep a certain amount of cash; lights should be turned on at night; keep alert.

Things to pay attention to when a robbery occurs: follow the robber’s instructions; keep calm and don’t panic; carefully observe the robber’s characteristics, such as age, gender, appearance, clothing color, clothing, height (car, license plate, etc.); call the police immediately after the incident , protect the scene, and make a record of the robbery process for the people present; at the same time, notify the superior (do not skip the notice), suspend business, and post internal adjustment notices; wait for the opinions of the police and superiors.

(End of this chapter)