Car Maintenance Basics

Chapter 18 Appendix (2)
No.20 Article Four Motor vehicle maintenance operators shall strengthen safety education and professional ethics education for employees to ensure safe production.

Motor vehicle maintenance practitioners shall follow the safe production operating procedures for motor vehicle maintenance and shall not operate in violation of regulations.

No.20 Article [-] Wastes generated from motor vehicle maintenance shall be disposed of in accordance with relevant state regulations.

No.20 Article [-] Motor vehicle maintenance operators shall publish the motor vehicle maintenance man-hour quota and charging standards, and charge fees reasonably.

The man-hour quota for motor vehicle maintenance can be implemented in accordance with the unified standards formulated by industry intermediary organizations such as motor vehicle maintenance associations in various provinces, or the standards after the motor vehicle maintenance operators report to the local road transport management agency for record, or it can be implemented according to the standards announced by the motor vehicle manufacturers. standard implementation.When the above-mentioned standards are inconsistent, the standards filed by motor vehicle maintenance operators shall be applied preferentially.

Motor vehicle maintenance operators shall report the unit price standard for motor vehicle maintenance man-hours to the local road transport management agency for the record.

Motor vehicle manufacturers are obliged to announce their maintenance technical information and man-hour quotas to the public within one month after a new model is put on the market.

No.20 Article [-] The motor vehicle maintenance operator shall use the prescribed settlement bills and deliver the maintenance settlement list to the entrusting party.In the maintenance settlement list, the man-hour cost and material cost shall be calculated item by item.The format and content of the maintenance settlement list shall be formulated by the provincial road transport management organization.

If the motor vehicle maintenance operator fails to issue the prescribed settlement bills and settlement lists, the entrusting maintenance party has the right to refuse to pay the fees. No.20 Article [-] Motor vehicle maintenance operators shall submit statistical data to road transport management agencies in accordance with regulations.Road transport management agencies shall keep commercial secrets for motor vehicle maintenance operators.

No.20 Article [-] The headquarter of a motor vehicle maintenance chain operation enterprise shall, in accordance with the requirements of unified procurement, unified distribution, unified identification, unified operation policy, unified service specification and price, establish operation standards and management manuals for chain operation, and strengthen supervision of chain operation service outlets. Supervision and restraint of business operations to eliminate unstandardized business practices.

(Chapter 4) Quality Management

Article No.30 Motor vehicle maintenance operators shall carry out maintenance in accordance with national, industry or local maintenance standards and norms.If there is no standard or specification, the maintenance can be carried out with reference to the maintenance manual, instruction manual and relevant technical information provided by the motor vehicle manufacturer.

No.30 A motor vehicle repair operator shall not use fake and shoddy parts to repair motor vehicles.

Motor vehicle repair operators shall establish a registration system for purchased parts, record the date of purchase, supplier name, address, product name, specification and model, etc., and check relevant certificates such as product qualification certificates.

Motor vehicle repair operators shall entrust the repairer to handle the replaced parts and assemblies by themselves.

Motor vehicle maintenance operators shall mark the original parts, sub-factory parts and repaired parts separately, and clearly mark the prices for users to choose.

No.30 Article [-] Motor vehicle maintenance operators who conduct secondary maintenance, assembly repairs, and complete vehicle repairs for motor vehicles shall implement the pre-maintenance diagnostic inspection, maintenance process inspection, and completion quality inspection system.

Motor vehicle repair enterprises or motor vehicle comprehensive performance testing institutions that undertake the quality inspection of completed motor vehicle maintenance shall use equipment that meets the relevant standards and are within the validity period of the verification, conduct testing in accordance with relevant standards, truthfully provide test results certificates, and be legally responsible for the test results. responsibility.

No.30 Article [-] If the motor vehicle maintenance completion quality inspection is qualified, the maintenance quality inspection personnel shall issue a "Motor Vehicle Maintenance Completion and Delivery Certificate"; motor vehicles that have not issued a motor vehicle maintenance completion and delivery qualification certificate shall not be delivered for use, and the owner may refuse to deliver Fee or pick up.

The motor vehicle maintenance completion certificate is uniformly printed and numbered by the provincial road transport management agency, and the county-level road transport management agency issues and manages it in accordance with regulations.

It is forbidden to forge, resell, or lend motor vehicle maintenance completion certificates.

No.30 Article [-] Motor vehicle maintenance operators who conduct secondary maintenance, assembly repairs, or complete vehicle repairs for motor vehicles shall establish motor vehicle maintenance files.The main contents of the motor vehicle maintenance files include: maintenance contracts, maintenance items, specific maintenance personnel and quality inspection personnel, inspection sheets, completion and delivery certificates (copy) and settlement lists, etc.

The maintenance period of motor vehicle maintenance files is two years.

No.30 Article [-] Road transport management agencies shall strengthen the management of professional technicians for motor vehicle maintenance, and strictly implement the examination and management system for professional technicians.

The specific measures for the examination and management of professional and technical personnel of motor vehicle maintenance shall be formulated separately.

No.30 Six road transport management agencies should strengthen the quality supervision and management of motor vehicle maintenance and operation, and may entrust a motor vehicle maintenance quality supervision and inspection center with statutory qualifications to supervise and inspect the quality of motor vehicle maintenance.

No.30 Article [-] Motor vehicle maintenance implements a system of quality guarantee period after completion of delivery.

汽车和危险货物运输车辆整车修理或总成修理质量保证期为车辆行驶20000公里或者100日；二级维护质量保证期为车辆行驶5000公里或者30日；一级维护、小修及专项修理质量保证期为车辆行驶2000公里或者10日。

The quality guarantee period for motorcycle repairs or assembly repairs is 7000 kilometers or 80 days; the quality guarantee period for maintenance, minor repairs and special repairs is 800 kilometers or 10 days.

The quality guarantee period for other motor vehicle repairs or assembly repairs is 6000 kilometers or 60 days; the quality guarantee period for maintenance, minor repairs and special repairs is 700 kilometers or 7 days.

The mileage and date indicators during the quality assurance period, whichever comes first.

The quality guarantee period for motor vehicle repairs shall be calculated from the date of completion of the repairs and leaving the factory.

No.30 Article 3 During the quality guarantee period and the promised quality guarantee period, if the motor vehicle cannot be used normally due to maintenance quality reasons, and the repair party cannot or cannot provide relevant information on the motor vehicle being unusable due to non-maintenance reasons within [-] days. If there is no evidence, the motor vehicle maintenance operator shall return the repair without compensation in a timely manner, and shall not deliberately delay or refuse unreasonably.

During the quality guarantee period, if the motor vehicle cannot be used normally due to the same fault or maintenance item after two repairs, the motor vehicle maintenance operator shall be responsible for contacting other motor vehicle maintenance operators and bear the corresponding repair costs.

No.30 Nine motor vehicle maintenance operators shall publicize the promised motor vehicle maintenance quality guarantee period.The promised quality guarantee period shall not be lower than the provisions of Article 30 of No.[-].

Article No.40 The road transport management agency shall accept motor vehicle maintenance quality complaints, and actively mediate maintenance quality disputes in accordance with the maintenance contract and relevant regulations.

No.40 In a motor vehicle maintenance quality dispute, both parties have the obligation to protect the original state of the vehicle involved.Relevant parts of the vehicle can be dismantled and inspected if necessary, but both parties should be present at the same time to jointly approve the situation of the dismantled inspection.

No.40 Article [-] If the determination of the responsibility for the quality of motor vehicle maintenance requires technical analysis and appraisal, and the repair party and the entrusting party jointly request the road transport management agency to coordinate, the road transport management agency shall organize an expert group or entrust a legal inspection Qualified testing agencies make technical analysis and identification.The appraisal fee shall be borne by the responsible party.

Article No.40 Three implements a quality credit assessment system for motor vehicle maintenance operators.The quality credit assessment method for motor vehicle maintenance shall be formulated separately.

The content of the motor vehicle maintenance quality credit assessment shall include the basic information of the operator, business performance (including incentives), bad records, etc.

No.40 Four road transport management agencies shall establish integrity files for motor vehicle maintenance enterprises.The results of the motor vehicle maintenance quality credit assessment are an important part of the motor vehicle maintenance integrity file.

The creditworthiness information of motor vehicle maintenance enterprises established by the road transport management agency shall be disclosed in accordance with the law for the public to consult, unless it involves state secrets or commercial secrets.

(Chapter 5) Supervision and inspection

No.40 Article [-] Road transport management agencies shall strengthen the supervision and inspection of motor vehicle maintenance and operation activities.

The staff of the road transport management agency shall conduct supervision and inspection in strict accordance with their duties, powers and procedures, and shall not abuse their powers, engage in malpractices for personal gain, and shall not charge arbitrary fees or impose arbitrary fines.

No.40 Six road transport management agencies shall actively use information technology to carry out motor vehicle maintenance management in a scientific and efficient manner.

No.40 Article 2 Law enforcement officers of the road transport management organization shall supervise and inspect motor vehicle maintenance business sites, and at least two persons shall participate, and present the traffic administrative law enforcement certificate produced by the Ministry of Communications to the parties concerned.

Road transport management agencies may take the following measures when implementing supervision and inspection:
([-]) Inquiring about the parties or relevant personnel, and requiring them to provide relevant materials;

([-]) Query and copy maintenance ledgers, bills, vouchers, documents and other materials related to illegal acts, and check technical data related to illegal acts;
([-]) Taking photos and videotapes to collect evidence at the place where the illegal act is discovered;
([-]) Check the relevant conditions of the maintenance equipment and related machinery and tools related to the illegal act.

The inspection situation and processing results shall be recorded and archived in accordance with regulations.The parties concerned have the right to consult the supervision and inspection records.

No.40 Article [-] Units and individuals engaged in motor vehicle maintenance business activities shall consciously accept inspections by road transport management agencies and their staff, report the situation truthfully, and provide relevant information.

(Chapter 6) Legal Responsibilities

No.40 Article 2 Anyone who violates these regulations by engaging in any of the following acts and engaging in business activities related to motor vehicle maintenance without authorization shall be ordered to stop operating by the road transport management agency at or above the county level; if there is any illegal income, the illegal income shall be confiscated and the illegal income shall be punished by 10 A fine of not less than 1 times but not more than 2 times; if there is no illegal income or the illegal income is less than 5 yuan, a fine of [-] to [-] yuan shall be imposed; if a crime is constituted, criminal responsibility shall be investigated according to law:

([-]) Illegally engage in motor vehicle maintenance business without obtaining a motor vehicle maintenance business license;

([-]) Using invalid, forged or altered motor vehicle maintenance business licenses to illegally engage in motor vehicle maintenance business;
([-]) Illegally engage in motor vehicle maintenance business beyond the permitted items.

In violation of these provisions, if a motor vehicle maintenance operator illegally transfers or leases a motor vehicle maintenance business license, the road transport management agency at or above the county level shall order it to stop the illegal act, confiscate the transferred or leased relevant certificates, and impose a fine of not less than 2000 yuan but not less than 1 yuan. The following fines; if there are illegal gains, the illegal gains shall be confiscated.

The transferee who accepts illegal transfer or lease shall be punished in accordance with the provisions of No.40 Article [-].

Article 2 In violation of these regulations, if a motor vehicle repair operator uses fake or shoddy parts to repair motor vehicles, repairs scrapped motor vehicles, or refits motor vehicles without authorization, the road transport management agency at or above the county level shall order it to make corrections, and confiscate the fake and shoddy parts and scrap them. Vehicles; if there is any illegal income, the illegal income shall be confiscated, and a fine of 10 to 1 times the illegal income shall be imposed; if there is no illegal income or the illegal income is less than 2 yuan, a fine of 5 to [-] yuan shall be imposed, and the counterfeit and shoddy goods shall be confiscated. Parts and scrapped vehicles; if the circumstances are serious, the original licensing authority shall revoke its business license; if a crime is constituted, criminal responsibility shall be investigated according to law.

Article 2 In violation of these regulations, if a motor vehicle maintenance operator issues a false or fails to issue a motor vehicle maintenance completion and delivery certificate, the road transport management agency at or above the county level shall order it to make corrections; if there is any illegal income, the illegal income shall be confiscated and the illegal income shall be fined more than twice the amount. A fine of less than 10 times; if there is no illegal income or the illegal income is less than 3000 yuan, a fine of more than 5000 yuan but less than 2 yuan shall be imposed; if the circumstances are serious, the licensing authority shall revoke its business license; if a crime is constituted, criminal responsibility shall be investigated according to law.

Article [-] Anyone who violates these regulations and commits any of the following acts shall be ordered by the road transport management agency at or above the county level to rectify within a time limit; if the rectification fails within a time limit, a notice shall be issued:

([-]) Motor vehicle maintenance operators fail to implement the motor vehicle maintenance quality guarantee period system;
([-]) Motor vehicle maintenance operators fail to carry out maintenance operations in accordance with relevant technical specifications;

([-]) Forging, lending or reselling motor vehicle maintenance completion certificates;
([-]) Motor vehicle maintenance operators only charge fees but do not maintain or falsely list maintenance work items;

([-]) The motor vehicle repair operator fails to hang the motor vehicle repair business license and the motor vehicle repair sign board at a conspicuous place in the business place;
([-]) The motor vehicle maintenance operator fails to announce the charging items, working hours quota and working hours unit price at the business place;
([-]) The motor vehicle maintenance operator charges the entrusted repairer beyond the announced settlement man-hour quota and settlement work-hour unit price;

([-]) Motor vehicle maintenance operators fail to establish maintenance files and submit statistical data in accordance with regulations;

([-]) Violating other relevant provisions of these Regulations.

Article [-] In violation of these regulations, if a staff member of a road transport management agency falls under any of the following circumstances, the administrative department of transportation of the local people's government at the same level shall give administrative sanctions according to law; if a crime is constituted, criminal responsibility shall be investigated according to law:

([-]) Failing to implement the administrative license in accordance with the prescribed conditions, procedures and time limit;
([-]) Participating or participating in the motor vehicle maintenance business in a disguised form;
([-]) Failing to investigate and deal with violations in a timely manner upon discovery;

([-]) Soliciting or accepting other people's property or seeking other benefits;
([-]) Other violations of laws and disciplines.

(Chapter 7) Bylaws

Article [-] Foreign businessmen who apply for Sino-foreign joint ventures, Sino-foreign cooperation, or sole proprietorship investment in motor vehicle maintenance and operation within the territory of the People's Republic of China shall also abide by the "Regulations on the Administration of Foreign Investment in the Road Transportation Industry" and relevant laws and regulations.

Article [-] The charging standards for the cost of motor vehicle maintenance business licenses and other related documents shall be approved by the financial department and the competent price department of the provincial people's government together with the transportation department at the same level.

七条本规定自2005年8月1日起施行。经国家发展和改革委员会、国家工商行政管理总局同意，1986年12月12日交通部、原国家经委、原国家工商行政管理局发布的《汽车维修行业管理暂行办法》同时废止，1991年4月10日交通部颁布的《汽车维修质量管理办法》同时废止。

(End of this chapter)