How to deal with bosses and employees

Chapter 4 How to be a Competent Boss - Basic Common Sense and Elements of Management (4)

[-]. To master the art of communicating with employees
In the process of enterprise management, the boss and employees must maintain uninterrupted communication, and the language art of the boss is particularly important.

Communication at work can be roughly divided into two categories: communication about daily life and communication about work content.

1. How does the boss communicate with employees about daily life

Communication between bosses and employees on daily topics can enhance mutual understanding, shorten the distance between each other by discovering common concerns of both parties, and dilute the naked relationship between hiring and being hired.Especially when the boss keeps conveying his sincere love and care, it can create a harmonious atmosphere within the company.

Bosses and employees communicate about daily life in the form of small talk. When talking, pay attention to the following:

If possible, communicate with employees about daily life.

When bosses and employees communicate about daily life, both parties are equal subjects and should respect each other. There is no distinction between superiors and subordinates, and there is no question of who must obey whom.

Choose more relaxed topics for conversations that involve personal interests and hobbies, such as travel, shopping, cooking and tasting food, sports events, etc.

For employees who are parents, they should talk more about topics related to their children's learning and growth.

Avoid talking about contentious or sensitive issues, such as religious beliefs, political leanings, etc.

Avoid talking about topics that involve personal privacy.

Avoid talking about subjects that may bring up unpleasant memories for employees.

2. How does the boss communicate with employees about the work content

How the boss communicates with the employees about the work content often has a clear purpose, that is, it must revolve around a certain (or some) work goals.

In the communication with the employees, the boss needs to obtain certain information, and arranges, guides (or guides) the employees to complete a certain job through orders, instructions, persuasion and other means.In order to achieve work goals, the boss should pay attention to the following when talking with employees about work content:

When communicating with employees about work issues, the boss must be a patient listener, listen carefully to the information and questions that employees want to give feedback, and must avoid showing impatience or interrupting employees at will.Even when employees whine and complain, a high degree of restraint must be maintained.

It is a highly efficient practice to have paper and pen ready at all times to jot down the key parts of the employee's work report.In addition, when listening, the boss should always maintain eye contact with the employee.

As mentioned above, the core of the communication between the boss and the employee about the content of the work must be a certain job (or some)
Goals, so what kind of expression will the boss choose to be more conducive to the realization of work goals?Try not to habitually give orders unless there is no other way.Our advice is to be a little more tactful.

Case story:

A company recruited a new group of salesmen. Because these new employees were eager to sign orders, they exaggerated the product's efficacy during promotion and made too many promises to customers that could not be fulfilled, resulting in constant complaints from customers.

In the summary meeting at the end of the month, the boss of the company did not directly criticize the practices of these new salesmen, but told them such a story:
The abbot of Kaiyuan Temple is called Yuan Ji. When he was old, he wanted to find a successor from his most proud disciples, Yi Ji and Er Ji.He said to his two disciples: "I will give each of you a bag of rice seeds to plant. Whoever harvests more millet next autumn will be my successor."In the autumn of the second year, Yiji came with a load of millet, but Erji came with nothing.Seeing this, Yuan Ji immediately announced in public that he would pass on the position of abbot to Er Ji.Yiji expressed his dissatisfaction, and the monks were quite puzzled.Yuan Ji explained to everyone: "The seeds I gave them were all boiled in boiling water, how could they germinate?".At this time, everyone suddenly realized.

After telling the story, the boss changed the subject and said that doing business is being a human being, and honesty should be the first priority.After listening to the story told by the boss, the salesmen were very impressed, and said that they would definitely tell customers one thing and two things in the future.

Comments: It is indeed not easy to be a boss today—in an era of frequent talent turnover, how to communicate with all kinds of employees has become an art.Enrich your mind, practice your eloquence, improve the way of communication with employees, and you will be one step closer to the success of your career.

(End of this chapter)