The Complete Works of Wolf Road

Chapter 34 Wolf communication (1)
Wolves are one of the most communicative animals.On the grassland, when wolves attack their prey, they can understand each other through a simple look.For wolves, the art of communication lies in paying close attention to various communication methods. The complex and delicate communication system between wolves enables them to constantly adjust their strategies and tactics to achieve success.

Many conflicts, misunderstandings, and failures in a company can be avoided by using wolf-like communication skills.Communication is the lubricant for team development. It can promote the tacit cooperation and mutual understanding of every member of the team, so as to achieve the purpose of mutual cooperation among members for the company's goals.

1 Lack of communication is a barrier to team success

There are many people, although they like their jobs very much, and they planned to stay in the company where they worked for a long time, contribute their talents, and realize the common ideal, but they left because of lack of communication.

If this happens too often, any company will be in trouble by constantly losing its good people.And all because of poor communication here.

The average employee wants nothing more than to take pride in their work and do their part in the company.Leaders are just like employees.It's good for everyone.But if it is due to poor communication, both parties will be disappointed.

In an organization that lacks communication and is not good at communicating, there will be a gap between people, which is extremely destructive to team cooperation and synergy.There are constant internal conflicts. When everyone is affected by emotions, if they are not careful, others will adopt a defensive attitude. In this way, it will be difficult to communicate.Suppose an employee in a company makes a proposal, and the manager automatically thinks it is a stupid idea.This will cause harm in the heart of the staff.Just because a manager doesn't speak carefully enough can create a situation where no communication is possible.The employee may think that he is not up to the job or that the manager does not value him.At the very least, the clerk will either stop making outright suggestions, hesitate, or worse, try to find another job.In either case, companies and managers lose people who could otherwise contribute their talents.

Unpleasant incidents in organizations are commonplace, and to a certain extent they are no different from disputes between parents and children.But if you are good at communicating and resolving it skillfully, the conflict will never intensify to the point of irreconcilability.

Successful parents will say that their children are not selfish, kind, and considerate.Of course, parents also want their children to think they are intelligent, understanding, and generous.Parents don't wake up early in the morning to give their children a hard time, and children don't set out to piss their parents off.So why do we keep seeing grumpy, stubborn, disobedient children and yelling parents?Maybe it's just because the children often say emotional words to their parents, and the parents react too quickly without taking time to think about it first, and the result is that the situation becomes frozen and they have no choice but to lose their temper with their children.We all know the vehemence of words, and sometimes you utter them yourself—"You're such a bigot!" Every young man in the world has his own car, but I don't, and it's all your fault!"

Sometimes, parents who are dissatisfied with the behavior of the young people will respond inappropriately, such as arbitrarily ordering: "You clean up the room now, or I will show you!" Dilemma, yelling at the children, still not working, just getting more irritated.

It's the same in life, when someone says something harsh to you, maybe you didn't mean it, but you get angry, you retort, and after a while you have to apologize for what you said.It's not that everyone should never lose their temper, and in fact it's impossible.You are also a mortal, and mortals will inevitably lose their temper. This is human nature and our inviolable right.What we want to tell you is that in fact, as long as effective communication is used, the hostility between the two parties can be completely avoided, and it is very easy to do.With a good-faith, understanding communication, any obstacle in the way of success can be removed.Otherwise, we can only be permanently blocked from the door of success.

2 The lubricant of the team is effective communication

Wolves rarely attack each other and put each other to death.One of the very important reasons is that they have clear and effective communication skills and methods with each other.How much violence, misunderstanding, and failure could we avoid if humans worked as hard as wolves to develop and use effective communication skills? !
Communication is conveying, listening, and coordinating, and it is the quality that team members must possess.Infineon, the former general manager of General Motors, once said: "I always believe that the human factor is the key to the success of an enterprise. According to my 40 years of work experience, I found that all problems boil down to communication problems in the end."

"Communication" without "trust" is useless.At the same time, trust must be based entirely on clear communication.Any organization needs to solve problems through open communication.Failure to communicate openly and honestly will only make the problem worse.

Many conflicts, misunderstandings and failures in a company can be avoided if the employees in the company can use wolf-like communication skills.Managers in most companies recognize that managerial talent and rapport are not built in a one-off meeting, but are the result of regular, persistent efforts over time.

In a company, the foundation of team spirit is made up of many factors, but almost without exception, the first is trust and the second is communication.Experience tells us that communication is sometimes possible without trust, but trust is impossible without articulated communication.Employees in a company can solve problems through open and honest communication and communication, without which dysfunction will arise.

We are eager to understand, and managers hope that employees can understand their difficulties.Likewise, employees expect managers to understand their pain.But all this has not been solved well in many companies.In fact many problems are easy to solve, just need an effective communication channel.

Many managers believe that "communication" is all about being honest and honest in your interpersonal interactions.In fact, this is not enough.If you don't treat each other with sincerity, you can't talk about healthy communication at all, but often when the insights and insights collide with each other, they will break up unhappy.Therefore, communication requires not only authenticity, but also skill.Therefore, communication is an art, and art requires skills.Modern companies especially need communication to have the ability to control, organize and coordinate, and to unite and cohere people.

In terms of purpose, communication means mutual consultation, that is, team members must exchange and adapt to each other's thinking patterns until everyone can have a common understanding of the opinions discussed.To put it simply, it is to let others understand your original intention, and to understand the meaning of others.Only when consensus is reached can it be considered effective communication.In a team, the more diverse the team members, the more differences there will be, and the more effective communication is required.

The most efficient way of communication is not chattering, but a complete understanding of the deepest subtleties of human nature, and the ability to truly target needs and hit the nail on the head.Communication is the art of projecting ourselves into the hearts of others through the contact of human eyes and ears.

3 Good at communication can win-win cooperation

Wolves are the best at communicating. Their communication is out of the need of survival, but more importantly, out of love for the team.In addition to hunting, wolves prefer to communicate with each other when they are playing.There are no secrets between wolves, they are honest and sincere with each other.

What is the secret to successful communication for humans?According to the experts: there is no secret at all... There is nothing more important than listening attentively to what is being said.

There is really no need to study at Harvard University for 4 years to understand this truth.We know that there are some store owners who choose the best store location, buy goods with economic benefits, and spend a lot of money on advertising, but they hire such salesmen who don't pay attention to listening to customers and often interrupt customers. They show impatience and provoke customers to leave the store.Poor communicative employees, the store closed down soon after.

Communication is very important.Good communication can achieve spiritual communication between each other, and people who are not good at communication can make a seemingly simple thing go badly.

Uto bought a suit of clothes from the store, and soon he was disappointed: the color of the clothes faded and stained his shirt collar.He took the dress to the store, found the salesperson who sold it, and told him what happened.He hoped to get the store's understanding, but unexpectedly, the salesperson always interrupted his words.

"We sold thousands of sets of these clothes," the salesman declared, "You are the first person to come to your door to complain about the poor quality of the clothes." His tone seemed to say: "You are lying, you want to frame us, Let me show you a little bit of power."

While the quarrel was in full swing, a second salesperson came over and said, "All dark dresses fade when you first wear them, and there's nothing you can do about them, especially at this price."

"I almost jumped up with anger," Mr. Uto said emphatically when describing the incident. "The first salesman doubted my honesty, and the second salesman said that I bought inferior products. I was so angry." I was going to He said to him: "You take this clothes and throw them anywhere, go to hell." At this moment, the person in charge of this department came.He was a master and his approach changed my mood from an irritated customer to a satisfied one.how did he do it

First of all, he didn't say a word, and listened to Wu Tuo's words.Second, when Uto had finished speaking, he began to listen to the two salesmen present their points of view.After listening to the views of the two salesmen, he began to refute the salesmen. He not only pointed out that the collars of the clothes were indeed stained because of the faded clothes, but also emphasized that the store should not sell products that dissatisfy customers.He later admitted that he didn't know what was wrong with the suit, and said directly to Wu Tuo: "What do you want to do? I will definitely do as you say."

Nine minutes ago, Uto was about to throw this hateful dress to them, but now Uto replied: "I want to hear your opinion. I want to know, will the collar of this suit be stained again in the future? Yes. Do you want to think about something else?" The manager then suggested that he wear it for another week: "If it still doesn't satisfy you, you can bring it and we will try to solve it. Please forgive me for causing you trouble," he said.

Uto left the shop satisfied. After 7 days, the clothes are no longer fading.He totally trusted the store.

Isaac Maxson probably has the most interviews with famous people in the world.He said: "Many people fail to make a good impression because they are not good at communicating with each other. They talk with such relish that they don't listen to what others say to them at all... Many famous people have told me that they like Pay attention to people who listen, and don't like people who just talk. It can be seen that people's ability to listen is weaker than other abilities."

Not just famous people, but all people like to deal with people who are good at communicating and especially good at listening.

Every person who has been through hardship needs someone to communicate with. Every irritated customer, dissatisfied employee, or wronged friend needs someone who can communicate well.

Remember: the person you are talking to is a hundred times more interested in his own affairs than in yours.

If you want to be liked by others, please remember this rule: "Be good at listening to the other party's speech." Only in this way will both parties benefit.

4Communication is a reliable guarantee to control the team

Leaders must interact with team members, superiors, and people in their peer organizations every day.Why do some people appear attractive and highly popular and respected, while others are so annoying that everyone avoids them?What is the difference between success and failure?Why are some leaders able to work together with their partners and strive together, and their achievements are always enviable, while other leaders are often worried about mediocre performance?
It turns out that successful leaders all have one remarkable common feature: excellent communication skills.

The so-called successful leaders, in addition to their rich professional knowledge, unlimited potential, willingness to take risks, and courage to take responsibility, all their actions are based on their own set of willingness to work with all team members. "Communication" management philosophy.They understand the importance of communication very well. No matter in social activities, at home, or at work, they often give full play to their unique art and ability of "communicating" with others, and subtly win others' respect for them. Love, respect, trust and common cooperation have created great achievements in life.

"The secret of success in life is that you can control the people around you." This is the golden and jaded words that former US President Ronald Reagan encouraged corporate elites to pursue excellence in a speech dinner.

What Reagan said hit the nail on the head.As a leader, it is difficult to rely on one's own strength and fulfill one's responsibilities. You must often rely on the strong support and cooperation of others to complete your mission.Therefore, the success of the leader itself depends entirely on the ability and effort of the leader to "communicate smoothly" with team members, bosses, team members and customers.

So, what are the benefits of communicating up and down?
Can make full use of "collective intelligence" and make the best decisions from it; successfully review and improve your management style from a new perspective; find a way to regain vitality for a team that is crumbling and facing difficulties; have a fuller understanding of their thoughts and feelings, and can quickly establish a more intimate and harmonious relationship with team members; team members are happy with the team's achievements and sad with the team's failure; team members can clearly see themselves To better connect and interact with other people’s goals and positions, and to contribute to oneself; to enable cooperative relationships to take root, grow, blossom, and bear fruit; to promote mutual understanding; to be more conducive to team work coordination, thereby enhancing the vitality of the team; creating a working environment where team members can motivate themselves.

Every hunting activity of wolves has fully verified the important role and best effect of the above-mentioned communication.As human beings, we should learn from the wolves and build an efficient team that is the best at communication to create tomorrow's success.

5 Simple Rules to Follow for Effective Communication

Law [-]: Communication is a perception.

Zen Buddhism once asked a question: "If a tree falls in the forest and no one hears it, will there be a sound?" The answer is: "No".When a tree falls, it does produce a sound wave, but unless someone perceives it, there is no sound.Communication only happens when there is a recipient.

When speaking with others, you must rely on the experience of the other person.If a manager talks to a semi-literate employee, he must use the language the other party is familiar with, otherwise the consequences can be imagined.It's no good trying to explain your own jargon to the other person when you're talking because it's beyond their perception.The recipient's cognition depends on his educational background, past experiences, and his emotions.If the communicator is not aware of these problems, his communication will be ineffective.

Obscure sentences mean messy thinking, so what needs to be corrected is not the sentence, but the idea behind the sentence.

Effective communication depends on how the recipient understands.For example, a manager tells his assistant: "Please deal with this as soon as possible, okay?" The assistant will judge whether this is an order or a request based on the boss's tone, expression and body language.Drucker said: "People cannot communicate with just one sentence, they always have to communicate with the whole person."

Therefore, no matter what channel is used, the first question of communication must be: "Is this information within the receiving range of the recipient? Can he receive it? How will he understand it?"

Law Two: Communication is an expectation.

For managers, it is particularly important to understand what the recipients expect before communicating.Only in this way can we know whether we can use his expectations to communicate, or whether we need to use "shock of loneliness" and "wake up"

To break the recipient's expectations and force him to realize that the unexpected has happened.Because what we perceive is what we expect to perceive: our mental models will make us strongly resist any attempt to meet our "expectations", and the unexpected is usually not accepted.

A manager assigned a supervisor to manage a production workshop, but the supervisor thought that managing such a chaotic department as the workshop was a thankless task.The manager then began to understand the expectations of the supervisor. If the supervisor is an aggressive young man, the manager should tell him that managing the production workshop can better exercise and reflect his ability, and he may be further improved in the future; on the contrary, If the executive is just muddling along, the manager should tell him that he must go to the workshop because of the downsizing of the company, or he will have to leave the company.

Rule Three: Communication creates demands.

(End of this chapter)