The Complete Works of Wolf Road

Chapter 35 Wolf communication (2)
A person generally does not communicate unnecessarily.Communication is always a form of "propaganda" and is always about serving a purpose, such as issuing orders, instructing, berating, or entertaining.Communication always creates demands, it always asks the recipient to be someone, to accomplish something, to believe in some idea, and it often appeals to motivation.In other words, communication is persuasive if it fits the desires, values, and purposes of the recipient. At this time, the communication changes a person's character, values, beliefs, and aspirations.If the communication goes against the recipient's desires, values, and motivations, it may not be accepted at all, and may even be resisted.

The danger of propaganda is that no one believes it, which makes the motives of every communication suspicious.In the end, the communicated message is unacceptable.The result of whole-hearted propaganda is not to create fanatics, but sarcasm. At this time, communication has the opposite effect.

The employees of a company are dissatisfied because of the high work pressure and low salary, and they all slow down or prepare to find another job.At this time, the company's management put forward the slogan "If you don't work hard today, try to find a job tomorrow", which aroused even more resentment among employees.

Law [-]: Information is not communication.

The numbers in a company's annual report are information, but the chairman's speech at the annual shareholder meeting is communication.Of course, this communication is based on the figures in the annual report.Communication is based on information, but information is not the same thing.

Information has nothing to do with people, not human relationships.The less it involves human elements such as emotions, values, expectations, and perceptions, the more potent and dependable it is.Information can be arranged logically, and can also be stored and copied technically.Too much or irrelevant information can make communication less effective than expected.And communication is carried out between people.Information is neutral, but there is a purpose behind the communication.Communication is colorful due to the difference in cognition and intention between the communicator and the receiver.

Although information is essential to communication, too much information can hinder communication. During the Vietnam War, the U.S. Department of Defense was bogged down with overwhelming data.Information is like lighting. When the light is too harsh, people will be blinded.Too much information can also be overwhelming.

Rule [-]: Use objective management to communicate effectively.

In addition to the above four principles, Drucker also believes that management by objectives provides a solution to effective communication.In management by objectives, the boss and subordinates discuss goals, plans, objects, problems, and solutions.Since both parties are focused on accomplishing goals, there is a common ground and a better understanding of each other.Even if the boss can't accept the subordinate's suggestion, he can understand his point of view.Subordinates will also have a better understanding of the requirements of their superiors.Communication results will naturally improve.Communication could also be improved if a similar approach was used for performance reviews.

Drucker's four "simple" questions can be used to test yourself to see if you can apply the above principles and methods in communication: One must know what to say, One must know when to say, One must know what to say Whoever said it, the individual must know how to say it.

6 Effective communication can reduce conflict within the team
The wolves have gained valuable reproduction and living space in the natural environment where the weak prey on the strong by their unique way of hunting in packs.Of course, in this big family, there are occasional disputes between them, but most of the time, in order to avoid cannibalism, it is often enough to stop, and the necessary communication is carried out under the intervention of the elder wolf.

The communication of wolves allows them to effectively reduce conflicts with each other.If humans can realize this like wolves, how much conflict and misunderstanding can we reduce?Indeed, effective communication is an art.Because we are often faced with communication problems, we have to develop in this direction and learn various skills.

For the company, effective communication can resolve internal conflicts to zero, and adjust the relationship between top and bottom, left and right to the best state.Communication is not only the skill that managers should have the most, but also the basic method that companies need to have most.Only the communication without resistance can have the future of the company without resistance.

Any company has a system, but some people think that as long as the system is sound, there will be no problems in company management.In fact, it is not the case, because the system is always mandatory, and communication is the embodiment and demand of people’s nature. It is impossible for any organization or even any company to change and ignore the basic needs of people’s desire for communication. This will not only improve management performance, but also prevent conflict occurred.

Some employees said: "Communication means that what I say is what I think, and I can say what I think. If the colleagues in the company don't like it, there is nothing I can do!" Exchange and adapt mutual thought patterns until everyone can come to a common understanding of the opinions being discussed.As long as you understand yourself and the other party clearly, there will always be a way to communicate with many problems.

To put it simply, it is to let others understand your original intention, and to understand the meaning of others.Only when consensus is reached can it be considered effective communication.The more diverse the members of a team, the more differences there will be, and the greater the need for effective communication among team members.

When it comes to communication, in a fundamental sense, smooth coordination and communication within the company is a necessary condition for a company to grow and develop smoothly.Unimpeded communication methods and comprehensive utilization of communication content can create a more harmonious environment for company management and turn them into resources to promote company management.

Through communication with franchisees, we can obtain the most accurate market feedback and grasp the most accurate market dynamics.

When a smooth communication channel is established, it is not difficult to obtain accurate market information feedback, and it also reduces the germination of many potential conflicts.

7 Use communication to reach consensus and act in unison
For wolves, the art of communication lies in various forms of communication, especially body language.Their powers of observation have been honed so keenly that they can notice even the subtlest changes in the behavior of their companions.

Human beings who communicate with rich languages ​​have much more communication methods than wolves. However, because of such rich languages, people cannot treat each other as sincerely as wolves.In fact, if you want to communicate sincerely with others, you must first leave a good impression on others.

To illustrate this point, try imagining someone who makes you feel particularly uncomfortable, who really doesn't seem to understand or get along with you, and who you will definitely find difficult to get along with.

God gave us two ears and one mouth, so that we should listen more and speak less.The biggest problem with communication is the mistaken belief that the communication is done.The vast majority of company managers say that regular communication with employees can improve employee job satisfaction and increase profitability.

However, less than a quarter of those people said they actually had such communications.Are you also inconsistent with words and deeds?In fact, effective communication is an art, and each of us can cultivate and improve communication.Do you encourage people to give you candid feedback on your communication skills, or do you take your communication skills for granted?

In our human communication, we should pay more attention to the body language of ourselves and others, capture the information in the body language of the other party, and pay attention to the consistency between our own body language and oral expression.If the two contradict each other, an embarrassing situation will arise.

In the communication process, genuine listening is a critical step in accurately receiving and understanding the intent of the sender of the message.Each person's expression and communication content are affected by their cultural background, knowledge structure, ability, experience and other factors. Especially when the two parties come from different cultural backgrounds and the language they use is not uniform, misunderstandings are more likely to occur.Therefore, only by clearly grasping the other party's true intentions can we take an effective and positive response, otherwise mistakes will inevitably occur.

Modern companies pay great attention to communication, not only external communication, but also communication with internal employees.Only with communication can there be cohesion.In team communication, speech is the most direct, important and common way, and effective speech communication depends largely on listening.As a group, the listening ability of members is a necessary condition for maintaining effective communication and vigorous vitality of the team; as an individual, listening is the basic requirement in order to succeed in the team.

The positions of the company and employees inevitably have some differences. Only by being good at using the power of communication to adjust the interests of both parties in a timely manner can the two parties develop better and promote each other.In many companies, the communication is only one-way, that is, the superiors only convey orders to the subordinates, and the employees only give symbolic feedback. This kind of communication is not conducive to the supervision and management of the decision-making layer. Over time, it will inevitably dampen the enthusiasm and enthusiasm of employees. Belonging.Therefore, one-way communication must become two-way communication.

(End of this chapter)