The Complete Works of Wolf Road

Chapter 36 Wolf communication (3)
High-quality communication should be established on the basis of equality. If the communicators cannot be equidistant, especially if the supervisor does not maintain an equal attitude towards subordinate employees, the communication will definitely have quite a lot of side effects: gain The boss's favorite is naturally elated, and the complaints are gradually decreasing; at the same time, other employees will have negative emotions of confrontation, suspicion, and abandonment of communication.Not only is such communication unproductive, but it creates greater resistance to work.

Maintaining the same working distance, dealing with things rather than people, will be an important part of equal and open communication.As a company manager, you must be good at communication, communicate equally, and communicate from the heart.

8 Build consensus with the help of communication skills

In the process of managing an enterprise, it is necessary to use communication skills to resolve different views and opinions and establish consensus.When a consensus is formed, the charm of the cause will naturally be revealed.Good communication skills and the cultivation of interpersonal relationships are not all innate.Here are a few tips for effective communication:
First, a confident attitude.Generally speaking, a successful person, they don't follow the crowd or submissive, they have their own ideas and style, but they seldom yell at others, abuse, or even argue.They know themselves quite well and are sure of themselves. What they have in common is self-confidence, and they live happily. People who are confident are often the best at communicating.

First, be considerate of the behavior of others.This includes two aspects of "understanding each other" and "expressing oneself".The so-called empathy refers to put yourself in other people's shoes, and understand the other person's feelings and needs.In the process of running a "people" business, when we want to show consideration and concern for others, we are the only ones who can put ourselves in their shoes.Because of our understanding and respect, the other party also understands your position and good intentions accordingly, and responds positively and appropriately.Properly reminding the other party, the cause of conflicts and misunderstandings, if it comes from the other party’s forgetfulness, our reminder just makes the other party keep his promise; on the contrary, if the other party intends to break his promise, reminding means that we have not forgotten the matter and hope that the other party will keep his promise.

Third, effectively tell the other person directly.A well-known negotiator shared his successful negotiation experience and said: "In various negotiation situations, I often use 'I feel' (express my feelings), 'I hope' (express my requirements or expectations) ) as the beginning, the result is often very satisfying." In fact, this kind of behavior is to tell the other party our requirements and feelings bluntly. If we can effectively tell you what you want to express directly, it will effectively help us establish a good relationship network of people.But remember the "three don'ts": don't talk if the time is inappropriate; don't talk if the atmosphere is inappropriate; don't talk with inappropriate objects.

Fourth, be good at asking and listening.

The act of asking and listening is used to control oneself so that it does not violate others in order to maintain power.Especially when the other party shrinks back, keeps silent or hesitates to speak, you can ask the other party to elicit the other party's real thoughts, understand the other party's position, and the other party's needs, wishes, opinions and feelings, and use the method of active listening to Induce the other party to express their opinions, and then have a good impression of themselves.An excellent communicator who is good at asking and actively listening to the opinions and feelings of others.

Listening is an art.Being a listener is perhaps the easiest and most effective way to win trust. The more you listen, the smarter you will be, and the more people will like you and your friendship.But being a good listener is more than just having two ears.So how should we listen?

Use your own eyes.While listening, you should let the other person know that he is all there is to it.Look into the other person's eyes to let the other person know that you are listening carefully.

"Close to each other".Make yourself as close as possible to the talking party, and of course pay attention to the appropriate degree, especially for the opposite sex.The narrowing of the distance will make the other person feel that you don't want to miss any word he said.

Don't be silent.As an audience, don't advocate "silence is golden".No speaker is enthusiastic before a silent audience.A person who is good at listening is good at making the speaker feel that he is listening carefully.Ask some questions while listening to make the other person more interested in talking.

Don't interrupt.Whatever the reason, if you don't want the other person to shut up forever, don't interrupt him mid-sentence, let him keep talking until he stops on his own.

forget me.You always have to understand that you are the listener, don't use words like "I", "mine", etc.If you say this, it means that you have given up the opportunity to listen, and the attention has been diverted from the conversation to you.

20% of a person's success depends on professional knowledge, 40% depends on interpersonal relationships, and the other 40% needs the help of observation.Therefore, in order to enhance our personal competitiveness and achieve success, we must constantly use effective communication methods and skills to effectively contact and communicate with "people" at any time. Only in this way can we make our careers successful.

9 Communicating with strangers, looking for windfalls
We look forward to making new friends and having friendly conversations with strangers.When we talk to someone, or listen to them, we look at them.We are tolerant and listen carefully, even though we may not agree with what they have to say.

We treat others as equals, and we listen to dull and ignorant talk because there is a grain of truth to what they say.

We don't push aggressively to get to the bottom of it.We try to find special beauty in strangers and compliment them with sincerity.We let strangers talk about us in order to get to know them.

We are easy to understand and easy to get along with.We don't expect other people to react to what we say.We also don't want to try to figure out what's going on in his or her head.

We approach strangers with confidence because we want to know that almost everyone is eager to meet someone new, for friendship or personal development, no matter how calm they appear to be.We also know that almost everyone has a little fear of being rejected by others.

When you're dealing with a stranger who might become your friend, someone you might work with in the future, or your own family, your attitude should be warm, not selfish: we care about other people, not us Own.When we are internally interested in other people -- not in ourselves -- they will sense it.They may not be able to verbalize why they have these abilities, but they do.Conversely, people feel uncomfortable when they talk to someone who only has their own interests in mind.This is called nonverbal communication: "I can't understand what you're saying even though you're talking so loudly."

Successful communicators know that what we see is not the same as what we get.Because what we give to the other party, we will get the same return from the other party.If we want to be liked by others, we must communicate in positive, "cute" language.

Next, let's talk about the tricks to communicate with people in detail.

It's never too late to connect with people.Don't hesitate to communicate because you are afraid that the other party may have a negative reaction.Remember the famous Parkinson's law: "The vacuum created by failure to communicate will quickly be filled with rumors, misunderstandings, nonsense and poison."

In the process of communication, knowledge does not necessarily mean wisdom, keen intuition does not necessarily mean correctness, and sympathy does not mean understanding.The so-called understanding of others means not having any preconceived notions in communication.

Take full responsibility for your communications.As the listener, you take full responsibility.Listen to what other people have to say, and you must never treat the people you have a relationship with half of your mind, you must be [-]% sincere.

See yourself from the other person's point of view.Imagine yourself as your parents, as your spouse, as your child or as your employee.When you enter a room or office, you have to think, what impression will others have of you?And why?
Hear the truth, speak the truth.Don't let those inaccurate gossip make you a victim.When you receive or hear something that impresses you, immediately check the reliability of the source. Don't just listen to what you like, but listen to the facts.

Check out everything you hear with an open mind and an attitude.There must be an open mind, no prejudice, and sufficient analytical ability to study its truth.

For every problem, we must consider its positive and negative sides, and pursue the positive side.

Check yourself to see if you can change your "role" easily and correctly: from serious business person to polite parent, friend, confidant, lover or teacher.

Step out of your circle of life for a moment and think about what kind of people are attracting your attention, and what kind of people are attracting your attention, are they the same type?Are you attracting winners?Is the person you attract more successful than you?Why?
As long as you master these communication tricks with your heart, I believe you will soon become a master of communication.

(End of this chapter)