The Complete Works of Wolf Road

Chapter 38 Wolf Loyalty (2)
The female employee did not defend herself, and after sincerely apologizing, she made a request: Please return the materials to me for re-copying, and then send the complete materials to all the attendees.

When her boss heard about it, she couldn't help but look at the female employee with admiration.Because, the attitude of making up for the fault is far more able to make people feel your strong sense of responsibility and sincerity than a simple apology.The result, of course, left a good impression on the mind of the boss.

Third, the degree of apology should exceed the expectations of the other party.A publishing house named "Conscience" published a set of works by famous writers, one of which was pointed out by readers to have an error.The publishing house immediately apologized to the reader who had bought the complete set, retracted the book with only one error, and re-corrected the layout, which greatly enhanced the reputation of the publishing house.

There are still many ways to improve your trust, but none of them can do without the word "integrity". We must practice it in life and work, constantly enhance our own strength, and improve others' trust in us.Because, in a person's life, there is nothing more precious and important than honesty.

4 "Loyalty" investment, the return is priceless
In ancient China, there are many stories of honesty and trustworthiness from the wise monarchs to the common people. The story of Zeng Zi who believed in teaching his son was passed down as a good story.Shang Yang was a famous reformer in the Warring States period. In order to establish prestige, Shang Yang ordered a 3-foot-long wooden pole to be erected outside the south gate of the Qin capital before the reform. He made a promise in public and kept it. Qin Guo promoted it.Of course, there are also painful lessons of not being honest and suffering the consequences.The ancients said: "Sincerity is the way of heaven, sincerity is the way of people, and sincerity is the way of business." It also said: "Sincerely invites customers from all over the world, and reputation comes from letters." Today people say: "Integrity is the market The golden rule of the economy." He also said: "Integrity is the foundation and symbol of modern civilization." From this we can see that from ancient times to the present, integrity is the way to conduct oneself in the world, and to be in politics and business.A society without integrity will eventually stagnate. An enterprise without integrity may succeed for a while, but it will not last long, just like flowers without soil will wither sooner or later.Therefore, honesty is the top priority of corporate culture construction.

It can be seen from the connotation of corporate culture that corporate culture determines the values ​​and behaviors of management. "Corporate culture is the declaration of what kind of company the operator wants to be. It is a banner of the company externally and a kind of centripetal force internally..." It can be seen from this that the "banner" of corporate culture directly affects the corporate image .Therefore, at the level of corporate external behavior, promoting the construction of corporate culture is to promote the construction of corporate image and corporate ethics.According to social survey data, in the minds of customers, the integrity of a company has become a standard for evaluating a company's image and corporate ethics.In other words, sincerity is directly related to a company's image and customer share, and corporate image and customer share are directly linked to the business performance and benefits of the company.And corporate image and corporate ethics belong to the category of corporate culture construction, so corporate integrity is not only a part of corporate culture construction, but also the most important thing in corporate culture.

When an enterprise has integrity, it is possible to have a market and customers, and it is possible to have the loyalty of employees to the enterprise, the loyalty of the enterprise to users, and the return of "loyalty to investment".

Where there is a credit crisis, it is almost always a place that does not pay attention to the construction of spiritual civilization and cultural construction.There is a lack of honesty atmosphere in culture, and lack of cultural background in credit, and the final result can only be "not trustworthy" in behavior.The economic crisis and survival crisis brought about by the integrity crisis are by no means alarmist.The early demise of Enron Corporation in the United States is a good example.It took the company only four years to increase its stock market value by $4 billion.However, it only took more than half a year to destroy it. Isn't this the result of Enron's integrity crisis and arrogance culture that made it dig its own grave?It can be seen that shaping the corporate culture of "integrity first" and emphasizing "integrity" are very important for enterprises.

The market competition faced by enterprises must be fierce and cruel. To meet the challenges after China's accession to the WTO and integrate into the tide of the world economy as soon as possible, it is necessary to follow market rules, cultivate a sense of rules, and create a corporate culture of "integrity first".

First of all, we must establish conceptual "integrity", ideological "integrity" and spiritual "integrity" among all employees.In the task of shaping the corporate culture of "integrity first", leaders must take on important responsibilities, carry out various educational activities among employees, actively guide them to change their "concepts", and gradually establish the cultural concept of "integrity management". The company has formed a good industry trend of "integrity-based, integrity-based".

Secondly, to create a corporate culture of "integrity first", we must start from all aspects of the enterprise, implement the integrity management system, and abide by the integrity management convention in planning and design, project bidding, construction management, commercial housing sales, property management, etc. , And establish a supervision mechanism that "strikes iron with hard work".Through the cultural concept and cultural construction of "integrity management and fair competition", the company's business will be promoted to a standardized and healthy development, and the market order and the legitimate rights and interests of consumers will be further maintained to continuously win the market and consumers.

The construction of corporate culture is a very important and arduous task that requires long-term and unremitting efforts. "A journey of a thousand miles begins with a single step". Only by paying attention to the construction and accumulation of corporate culture bit by bit can the foundation of corporate culture be consolidated. Only by establishing a corporate culture of "people-oriented, integrity first" can we enhance corporate cohesion and establish The corporate brand wins the market and enables the enterprise to flourish.

5 Honesty is a struggle in itself

People can't stand without faith.A good reputation will bring unexpected convenience to one's actions; honesty and trustworthiness are also the basis for forming a strong affinity; honest and trustworthy people will make people desire to associate with you, and to a certain extent, will eliminate the disadvantages brought about by you. The obstacles that come, turn the difficult situation into a smooth road.

During the Three Kingdoms period, when Zhuge Liang went out to Qishan, he led only about 10 soldiers, while Sima Yi had 30 elite soldiers.Shu and Wei faced each other in Qishan.At this critical moment, 1 people in the Shu Army had to retire and return home due to the expiration of their service.The departure of 1 people will greatly affect the combat effectiveness of the Shu army.Soldiers who have completed their service are also worried: the war is coming, and the desire to return home may be in vain.

At this time, the soldiers jointly suggested to Zhuge Liang: postpone the service for one month, and let the veterans return to their hometowns after the war is over.

Zhuge Liang said categorically: "Governing the country and the army must be based on trust. The veterans are eager to return home, and the parents, wives and children at home are desperate. How can I break the trust of the people because of a temporary need?" The veterans returned home quickly.After Zhuge Liang ordered, the veterans couldn't believe their ears, and then all of them burst into tears and were so excited that they all decided not to leave. "The prime minister has treated us with great kindness. Now is the time to employ people. We must fight the enemy bravely and repay the prime minister!" The passion of the veterans is a great encouragement to the soldiers in service.The Shu army was full of anger and high morale, and defeated the Wei army under unfavorable circumstances. Zhuge Liang led his troops with faith and achieved a record of winning more with less.

In modern business operations, some people say: "No business, no evil".In fact, the behavior of "profiteers" is cast aside by others, and only honesty and trustworthiness can achieve real success.A small incident in Japan is the best proof.

An American tourist bought a Sony record player in a department store in Tokyo, Japan. When he took it out to enjoy music at night, he found that the record player was not equipped with internal parts.The tourist was very annoyed and planned to go to the company to settle accounts the next day.

The next day, when he was having breakfast, he suddenly received a call. It turned out to be from the department store. Someone sent a new record player. After 50 minutes, a deputy manager of the company came to the door with a staff member to apologize solemnly and sent a new record player.In order to compensate for the trouble caused to the customer, the company gave away a record, a box of cake, and a towel.After seeing all this, the customer's anger has long since dissipated.

It turned out that after the company found the missing internal parts that night, all the staff of the company immediately took out the sales invoice and checked with the people who bought the Sony player one by one according to the address on the invoice. After a whole night of busy work, they finally found him here.The American tourist was greatly moved, and for a long time afterwards, he would tell everyone about this incident, which invisibly made the best publicity for the honest service of this department store.

Treating each other with sincerity is the most important weight in interpersonal communication in modern society, and most conflicts can be resolved with honesty.As long as you treat people sincerely, you may win a good reputation, gain the trust of others, and resolve possible conflicts virtually.

The cost of dishonesty is high, and it will put people in a relationship of mutual alertness and mutual distrust, leading to disorder and chaos in the entire society.Only when people take honesty as the foundation and exchange trust with honesty can the whole society be full of harmony and joy.

Honesty is a struggle in itself.Someone once said: "I fight between hypocrisy and honesty every day." In fact, everyone is fighting with right and wrong, good and evil, beauty and uglines every day, and this is our life.But we often live with dishonesty, and cynicism is admired by a small number of people, and they refuse to be honest with others on the grounds that "everyone does it".This is the same as Ah Q's "The monk can touch it, but I can't touch it?"Dishonesty may benefit you in the short term, but in the end it is you who suffers the defeat.It takes courage to fight against dishonesty. On the one hand, we have to fight against the "inertia" of morality in our hearts to overcome false psychology; on the other hand, we have to fight against dishonest people and things in the outside world. May hurt the feelings and friendships of many friends.But dishonesty is untenable after all. Dishonesty is the snow in winter, and when the sunshine of honesty comes out, it will fall apart.

It can be irritating to have a bad reputation and not know when you are creditworthy.If you can take remedial measures in time after you lose your reputation, you will still gain tolerance and understanding.

There is a chain store, the business is booming, there are often long queues for purchasing, and the reputation is quite good.Once a customer reported that he bought spoiled cooked food from this store.

When customers bring back spoiled deli food, they angrily ask why they are selling spoiled food?The waiter sincerely apologized and explained patiently: They really didn't know, but they can return the product and refund immediately...

Not to mention whether the spoiled food was actually sold by the store, as far as its attitude is concerned, such a special apology and compensation for losses can also restore credibility and win understanding to a certain extent.

"The trouble should end it".After you lose your reputation, there will be suspicious eyes and complaining words around you, and your sincerity may not be understood by others. Then, you need to redouble or multiply your efforts to re-establish your image in the minds of others.

When you lose credibility and are neglected, rejected, or made things difficult for you, you should accept it calmly.Because, you did something wrong to cause others to react like this.At the same time, we can only use trust to win trust. We must believe that people who doubt us will always be moved by sincerity.

6 Gratitude is the booster of success
Although the wolf cherishes the food very much and always hopes to have the food alone, it also knows that without the guidance of the vulture, it will never find the food easily.So be grateful to the vulture and share a delicious meal with it.The wolf's spirit of gratitude and repayment is worth learning for us humans.

When many successful people talk about their own successful experiences, they tend to overemphasize the personal effort factor.In fact, every person who has reached the top has received a lot of help from others.Once you set your goals for success and put them into action, you'll find yourself receiving a lot of unexpected support.You should always be grateful to those who help you, and thank God for his blessings.

As a human being, we must thank our parents for their kindness.Thank you for the kindness of the country, the kindness of teachers, and the kindness of the public; without parental upbringing, without teachers' teaching, without the protection of the country, without the help of the public, how can we exist in the world?Therefore, gratitude is not only a virtue, but also the basic condition for a person to be a person!

Today's young people have been cared for by their parents and guided by their teachers since they came into the world.They have not made any contribution to the world, but they are full of complaints and complaints. They see that this is wrong and that is not good, and they regard kindness and righteousness as nothing.

Although modern middle-aged people are cultivated by the state and supported by their bosses, they have not been able to use their strengths to contribute to society, but they are dissatisfied with the reality and have many grievances, as if others feel sorry for them and feel aggrieved.Therefore, in the family, it is difficult to be a kind parent; in society, it is difficult to be a competent employee.

(End of this chapter)