Dragon King Hall

Chapter 822

In fact, every company, no matter how big or well-known it is, will be complained, which is inevitable.

It's just that generally speaking, when there is a complaint, the superior will deal with this kind of problem.

But now, the practice of throwing away the complaint letter directly is obviously the inaction of someone above.

If this kind of inaction lasts for a long time, there will be a scene where people say that the store is bullying customers.

Sylvia Lin dug out the complaint letters in the trash can one after another.

"Boss Lin, you..." Li Na, who was about to enter the company, accidentally saw the scene here, her face changed, and she ran over quickly with panic on her face.

"Look for yourself." Sylvia Lin looked at the complaint letter in his hand without raising his head. At Sylvia Lin's feet, there were already no less than ten complaint letters all over the place.

Li Na lowered her head, and when she saw the words "complaint letter" on the envelope, her body shook violently.

"This..." Li Na's eyes were full of confusion. Obviously, she had never seen these complaint letters, so she didn't know that these complaint letters would be thrown away.

"Secretary Li, please ask someone to sort it out, and bring all these complaint letters to the office." Henry Zhang said, and then gave Li Na a wink.

Li Na didn’t understand what Henry Zhang meant, and quickly responded: “Okay, I’ll let someone clean it up now.”

Henry Zhang walked over, took Sylvia Lin’s arm, and said: “Honey, let’s go up first, it’s time to go to work, there are too many people, it’s not good to see, after all, it’s not a good thing.”

Sylvia Lin nodded with an ugly face, and said to Li Na: "Secretary Li, within an hour, find out all the recent documents related to complaints and put them in my office!"

"Okay, I'll do it now." Li Na nodded quickly.

Li Na has been with Sylvia Lin for several years, and she also knows what kind of character Sylvia Lin is.

These complaint letters, in the eyes of others, may immediately order their people to deal with them, but for Sylvia Lin, that is an absolute big deal. From the very beginning, Sylvia Lin’s point of view is to put the customer’s experience on Lin 's first place.

But now, with so many complaint letters, it can be seen how bad Lin's customer experience is now.

ten o'clock in the morning.

On the top floor of the Lin Group Building, in Sylvia Lin's office.

Sylvia Lin opened hundreds of complaint letters and read them one by one.

Henry Zhang also looked through some, Rao, he also frowned, some things are really annoying.

Secretary Li Na stood aside with her head bowed, without saying a word.

After reading the last letter of complaint, Sylvia Lin breathed a sigh of relief, and said: "Travel companies slaughter people, and they openly list that they don't pay attention to such rules if they don't consume. The car after-sales company doesn't do anything. The customer's car is sent over. It was a three-day construction period, and it was not processed for half a month. The customer came to someone to ask for a refund, but was kicked out by the repair shop and the vehicle was impounded! The shopping mall conducted fraudulent consumption guides, the catering company charged tips in disguise, and more Yes, I am too embarrassed to say it myself! But such a thing still happens to our Lin family!"

Li Na raised her eyes to look at Sylvia Lin, and then quickly lowered her head. She could tell that Sylvia Lin was on the verge of going berserk at the moment.

Sylvia Lin looked at Li Na and asked, "Secretary Li, who has always been responsible for these things?"

Secretary Li Na replied: "Manager Guo from the customer service department, I'll call him over now."

As Li Na said, she took out her mobile phone to make a call.

"No need." Sylvia Lin waved his hand to stop Li Na's movements, "Then Manager Guo, just fire him. I will give you a list in the past few days. All the people on the list will be fired from the company and will never be hired. In their Don't show mercy on your resume, understand?"

"Okay." Li Na nodded.

"Okay, you go down and get busy first, don't tell anyone about this." Sylvia Lin waved his hand.

Li Na turned around and exited the office.

Henry Zhang put down the complaint letter in his hand, looked at Sylvia Lin, and asked, “Honey, what do you want to do?”

"It's very simple, one by one, find out all these people!" Sylvia Lin stood up, "Husband, my ID number is useless, and I will be found out. You can find someone for me and book one at Saijiang Travel Company." A ticket for a two-day tour."

“Okay.” Henry Zhang nodded, and immediately understood what Sylvia Lin meant.

Henry Zhang looked at the woman in front of him and touched his chin. His wife wanted to learn from Emperor Kangxi’s micro-service private visit. Although this method is tiring, it is indeed effective. Find one or two scapegoats, and after a month or two, this kind of thing will happen again.

Now that Sylvia Lin is like this, he still needs to book a ticket for a two-day surrounding tour. It seems that he wants to follow the vine and catch all the relevant people.

Henry Zhang made a phone call, and soon, two tickets for surrounding tours were booked.

Saijiang Tourism Company, short for Saishangjiangnan, can be said to be the largest tourism company in Yinzhou. While covering all kinds of out-of-town tours and overseas tours, it also does tours around the city. After all, there are many out-of-town tourists. People who don't want to take the tour company's route and don't know how to plan will find a local travel company to take care of their two-day travel itinerary.

The entire Xixia Province not only has the royal tombs with a long history, but also the sandy beach known as the Yellow River in the desert, and the filming site of Journey to the West with a high volume of broadcasts. On the city wall, remember the love from childishness to maturity.

The increasing number of tourists has made the tourism industry in Xixia Province very developed in recent years, and there are many people.

The more people there are, the more benefits will be generated. In the face of huge benefits, many people will have evil thoughts in their hearts.

At 11:30 noon, Henry Zhang and Sylvia Lin changed into down jackets and took a taxi to the front of Saijiang Tourism Company.

The store area of ​​the entire Saijiang Tourism Company has reached [-] square meters. Inside the company, there are various sand tables and specially built scenic spot reduction experiences. All in all, the company's store alone is like a small tourist attraction.

Someone once said that when you come to Yinzhou, you can’t stop visiting the scenic spots, so you can go to Saijiang Tourism Company, which is equivalent to visiting all the major scenic spots in Yinzhou. This Saijiang Tourism Company is Lin’s enterprise.

As soon as Henry Zhang and Sylvia Lin entered the door of the travel company, a young man in a suit walked over enthusiastically.

"Two, may I help you?"

Henry Zhang said: "My wife and I booked two tickets for surrounding tours online, where did we register?"

This young man who was still enthusiastic just now, when he heard that Henry Zhang had booked tickets online, his face immediately changed, and he ignored the two of them again, and walked away. With such an attitude, Sylvia Lin frowned tightly.

(End of this chapter)