The best service model for restaurants and hotels
餐饮酒店最佳服务模式
By analyzing the profound service models and lively service skills of Haidilao, Seaview Garden Hotel, Tianmu Lake Hotel and other excellent catering and hotel companies, it reveals the two cores of the best service model of catering hotels: one is to s
Summary
By analyzing the profound service models and lively service skills of Haidilao, Seaview Garden Hotel, Tianmu Lake Hotel and other excellent catering and hotel companies, it reveals the two cores of the best service model of catering hotels: one is to serve internal employees well, because employees Attention is the premise of customer satisfaction, and moving employees can move customers; the second is to serve external customers well, because customers are your food and clothing, and retaining customers is the profit you retain.
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- 1 Chapter 1 Preface
- 2 Chapter 2 Serving customers well starts with serving employees well
- 3 Chapter 3 Serving customers well starts with serving employees well
- 4 Chapter 4 Serving customers well starts with serving employees well
- 5 Chapter 5 Let employees be the real masters of the enterprise
- 6 Chapter 6 Let employees be the real masters of the enterprise
- 7 Chapter 7 Let employees realize their dreams
- 8 Chapter 8 Let employees realize their dreams
- 9 Chapter 9 Value-added services make customers willing to stay
- 10 Chapter 10 Value-added services make customers willing to stay
- 11 Chapter 11 To make customers satisfied, let them move
- 12 Chapter 12 To make customers satisfied, let them move
- 13 Chapter 13 To make customers satisfied, let them move
- 14 Chapter 14 Exceeding Customer Expectations and Guaranteeing Customers
- 15 Chapter 15 Exceeding Customer Expectations and Guaranteeing Customers
- 16 Chapter 16 Exceeding Customer Expectations and Guaranteeing Customers
- 17 Chapter 17 Appendix Tianmu Lake Hotel Consulting Case
- 18 Chapter 18 Appendix Tianmu Lake Hotel Consulting Case
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