speaking psychology

Chapter 13
There are always various meetings in daily work. Among the large and small meetings, some are successful while others are very unsuccessful. The result is not only the attitude and status of the participants, but also the theme of the meeting itself. In addition to the reason of existence, the eloquence of the meeting host is also an important influencing factor.Only a good meeting interface can play a role in promoting the needle and making the icing on the cake, on the contrary, it will make the quality of the meeting decline sharply.

The key to holding a good meeting is to grasp the essentials

Many people think that hosting a meeting is easy because the meeting itself is just a formality.In fact, there is a big misunderstanding in this view.If you want to host the meeting well, you must fully mobilize the enthusiasm of the participants, but it is not an easy task to achieve the expected results.The success of the meeting is closely related to many links, such as the opening of the meeting, the connection between the front and back parts, the grasp of the atmosphere of the meeting, the rhythm and process of the meeting, how to summarize the meeting at the end, and so on.Any problem in any link will directly affect the quality of the meeting, which requires the great attention of the meeting host, and further master the essentials of hosting through a lot of practice.

Specifically, if you want to host a meeting well, you need to grasp four key points, namely: guide the cooperation among participants, closely follow the theme of the meeting, stimulate thinking, and abide by the meeting time.

1.Facilitate collaboration among attendees
In the discussion on a certain topic, it is inevitable that there will be differences of views. If the discussion is intense, there may be disputes. This is the only way and the basis for the generation of mature opinions.When a disagreement arises, the chairperson of the meeting cannot ignore or directly cover up the disagreement, but should put the disagreement on the table and treat it rationally.The same is true for arguments, the moderator cannot take sides and should emphasize cooperation.

In addition, the moderator's speech must be targeted, preferably funny, vivid, and provocative, so as to help stimulate the brains of the participants and arouse their "resonance" with the topic. The nerve cells in the brain will become extremely excited, and then through mutual language and expression communication, new ideas and methods will eventually be generated.

2.Closely linked to the issue

At the beginning of the meeting, in order to enable the participants to adjust their state as soon as possible and focus on the meeting, the host should briefly explain the topics, requirements and goals to be discussed at the meeting, and point out the importance of the meeting And urgency, the time is best controlled within 3 minutes.

If the meeting is particularly urgent, attention should be paid to efficiency issues, and a sense of urgency should be created when notifying the participants. When the meeting is not yet complete or the meeting is about to start, the host should use his tone, expression and posture to subtly Render the atmosphere of the meeting, so that everyone can quickly enter the "role".

During the meeting, it is necessary to make a brief summary of everyone's views in due course, clarify the differences in the discussion, and draw everyone's attention.In addition, centering on the topic, the discussion is gradually deepened.In the post-group stage of the meeting, the moderator should summarize and draw conclusions based on the speeches made by the participants, summarize the meeting results and the extent to which the expected meeting effect is achieved; or point out the differences that have not reached a consensus; they can also ask questions for Everyone thinks, to be resolved at the next meeting, and so on.These are some ways to stick to the theme.

3.stimulate thinking
Usually, the meeting will discuss many issues, which requires the participants to keep their minds in an excited and active state. Therefore, the host of the meeting needs to encourage all participants to actively participate in the discussion of the issues.For example, after a person expresses his views and opinions, the moderator can seize the opportunity to take over the conversation and subtly induce others, so that everyone will feel that they are an indispensable part of the meeting. Members, rather than a dispensable "listener", then they are likely to actively use their brains, active thinking, and offer advice on the topic under discussion.

4.Adhere to the meeting time

It is the prestige, courage and responsibility of the meeting host to ensure that the meeting is held on time and the meeting is dismissed on time.Abide by the meeting time, can establish a good atmosphere.In addition, everyone's speech time at the meeting should be limited, and strive to be concise and concise, and remember not to make long speeches.If someone speaks for too long, the moderator should remind them in a timely and appropriate manner, and do not discourage the enthusiasm of the participants to speak.

In short, hosting a meeting is not as simple as imagined. It is a huge test for the eloquence, adaptability and comprehensive coordination ability of the host. But don't be intimidated by these. There are still essentials to host a good meeting It can be grasped, as long as the essentials are firmly grasped and integrated, and then the appropriate meeting eloquence is used, it will not be a problem to successfully host the meeting.

How to Properly Lead a Meeting

In the meeting, it is often necessary to discuss a certain issue. If there are differences of opinion during the discussion, or the discussion direction deviates from the established theme, etc., as the host, it is necessary to provide timely and correct guidance, and be good at different angles and levels. Find and ask questions to ensure the smooth progress of the meeting, and finally achieve the desired purpose.

What can be done to steer the meeting in the right direction?Are there any tricks that can be learned?The answer is of course there are skills, as long as you master the following points, it is no longer difficult to lead the meeting correctly.

1.Grasp the degree of expression and speech
For the meeting, the attitude and speech of the moderator play the role of regulator, and at the same time, as two important factors, directly affect the success or failure of the meeting.Experienced meeting hosts generally do not reveal their attitudes easily. Most of the time, they observe that most people’s opinions are consistent with their own, and only when a small number of people’s opinions are contrary to their own. They will express their attitudes, but when expressing their attitudes, they are very good at speaking, they will not exaggerate themselves too much or belittle others, and they always have a calm discussion tone.The advantage of doing this is that it can make those who have different opinions feel respected, and the tone of discussion can make it easier for the other party to accept their opinions.

2.learn to persuade

In the meeting, some views of the host will inevitably be opposed by the participants. When the two sides disagree, the host should learn to restrain his emotions, avoid verbal disputes, and do not force the other party to agree with his views.You should calm your mind, tell the objective factual basis and reason, and urge the other party to change their attitude.If there is still no consensus in the end, you can't make a decision blindly as the host, but put the issue under discussion on hold for a later discussion.

3.Learn to summarize and refine key points
As the host of the meeting, you must clearly realize that not all opposing opinions are wrong, and not all supporting opinions are correct.Therefore, the host should be good at comparing, identifying, and analyzing various opinions, gather all the opinions expressed by everyone, and extract the most reasonable and correct part after summarizing.As a result, even people who originally hold different opinions will have a sense of identity from the heart, which will promote the final unification of opinions.

4.learn to chime in

Intervention refers to the timely and ingenious insertion of appropriate words of agreement or disapproval in the process of expressing opinions under the current context, which can supplement and adjust the speech on the one hand, and regulate the meeting on the other hand. atmosphere, thereby advancing the process of the meeting.However, it should be noted that the interjection must be grasped at the right time.

Some meeting moderators are not good at picking the right time to intervene. As long as they have something to say, they will stand up and speak, without considering whether the time is right or not.Not only will this not have any supplementary effect, but it will also cause a certain degree of impact on normal speeches. As a result, participants will easily feel repelled and feel disrespected at the same time.

In addition to the choice of timing, interrupting also requires eloquence.Inserting wonderful words at the right time can not only enliven the atmosphere, attract everyone's attention, but also play a positive role in finishing the finishing touch.But if the insertion is abrupt or innocuous, it will have a negative effect of superfluous.In addition, carefully consider the topic before interjecting, and ensure that the interjected words are closely related to the spirit of the meeting. The meaning must be expressed accurately, the sentences must be refined, and the order should be clear. Effect.

Although the host has heavy responsibilities, don’t put too much pressure on yourself. As long as you master the above points and use them flexibly, you will definitely guide the meeting in the right direction and make the meeting go smoothly.

Improving Literacy Makes Meetings More Successful
A successful meeting has high requirements for the host, and one of the most important items that cannot be ignored is good quality.A well-educated host can arrange the whole process of the meeting in an orderly manner, and can fully mobilize the emotions of the participants.And the hosts with poor self-quality are not good at guiding and controlling the direction and rhythm of the meeting.

Whether the host can get a good start for the meeting and guide the meeting correctly depends entirely on his own level of understanding and flexibility of thinking.Therefore, as the host of the meeting, you must have the ability to gain insight into the situation of the meeting, grasp the theme of the meeting and speak out.

In order to guide others, the moderator can take the lead in speaking; after others speak, they can also use humorous language to summarize, so as to attract everyone's attention and actively participate in the discussion; they can also use the method of asking questions layer by layer to guide everyone Inspired thinking.

In which aspects are good qualities reflected?In general, special attention should be paid to the following aspects.

1.Respect the different perspectives of each participant
The meeting moderator usually has such a mentality, hoping that the participants will unconditionally support the views or opinions expressed at the meeting, and at the same time hope that their thoughts and opinions are consistent with their own.But practically speaking, there is no way to do this. In terms of dealing with things, everyone's different perspectives will inevitably produce different concepts and ideas.Therefore, the moderator must realize this, and must show recognition and respect, be good at summing up different viewpoints, and extract the most valuable, convincing and acceptable new viewpoints.

In the meeting, the facilitator can use humorous examples to illustrate different points of view and fully affirm their ideas of wanting to improve performance.Doing so will help them build self-confidence, make them realize that having a different perspective is not necessarily a bad thing, and help them discover what is right about them.

2.Don't show off your performance too much
The host must pay attention to lowering his posture and not showing off his achievements too much.Usually, the participants hope that the host can share more successful experiences, and then get inspiration on how to improve performance, rather than the host's self-praise.Therefore, showing off one's performance excessively will not only not stimulate the fighting spirit of the participants, but may also arouse the resentment of the participants, which is not worth the candle.

3.Criticism should be as constructive as possible

In group meetings, it is inevitable that there will be some conflicts due to differences in viewpoints, and when the conflicts escalate to a certain extent, even personal attacks will be launched.When this happens, the facilitator is often compelled to verbally criticize one or more people in the conflict.

Criticism also pays attention to skills and methods. If the criticism is not appropriate, it may cause unpleasantness among the participants. Once this step is really reached, the meeting will have no way to continue.Therefore, when criticizing, we should try our best to promote first and then suppress. Before criticizing, we should encourage and praise them to shorten the psychological distance between the two parties, and then express the meaning of criticism.Pay attention to try to be constructive in the criticism, to ensure that the critics really understand the truth, instead of feeling that they are being caught in the braids or wearing small shoes.

4.behave appropriately
The moderator's behavior in the meeting has a direct impact on the quality of the meeting.If the moderator behaves inappropriately, for example, smoking during the meeting or pointing fingers when speaking, these can distract the attention of the participants and prevent them from fully concentrating on the meeting. In addition, such practices will seriously affect the prestige of the moderator.

Therefore, the host must pay attention to his own behavior, which can not only maintain his own image but also ensure the quality of the meeting.

5.be loud
Shorter meetings usually achieve better results, while longer meetings tend to be of lower quality, and it is more difficult for participants to get excited if the moderator's voice is low and unenthusiastic.Therefore, in the meeting, the host must always keep his voice loud and clear, use his voice to show his vigor and courage, infect and raise the emotions of the participants, and make them actively participate in the discussion of the meeting.

Good personal quality is the icing on the cake and the positive effect of fueling the flames for the meeting, so the host must pay special attention.With good qualities and superb eloquence, the meeting chaired by such a moderator will definitely be a complete success.

Consolidate the results and make the meeting more successful
At the end of the meeting, the moderator usually summarizes the whole meeting.A good summary will have a good effect on the meeting, strengthen the memory of the participants on the content of the meeting, unify everyone's understanding, and successfully mobilize everyone's emotions again, effectively improving the quality of the meeting. In doing so, consolidate the results achieved at the meeting.

At an earthquake relief conference, the host said at the end: "Although natural disasters are ruthless, there is love in the world. There are still good people in the majority of the world. In the face of this sudden disaster, tens of thousands of people are desperate. The great humanism spirit that one side is in trouble and all parties support is vividly displayed. May more and more people be infected by this spirit, and hope that we can further carry forward this spirit. May our society our country is better!"

The words of this summary are neat and can be remembered for a long time. It can be said to be a good example in the summary of the meeting.

Although there is no established standard mode for the meeting summary, the experienced moderator has summed up some experience through long-term practice, saying that the final summary part of the meeting should generally be divided into the following parts.

1.Basic information of the meeting
In the basic situation, it is mainly to make a simple and clear summary of the meeting process and the performance of the participants.The so-called meeting process refers to some important links in the meeting.It is necessary to make an objective analysis and evaluation of the actual implementation of these links.The performance of the participants at the meeting refers to the status and speech of the participants at the meeting.The moderator should comment on this with examples.In addition, it is necessary to explain the length of the meeting, the actual attendance rate of the participants, the agenda, the problems solved and the results achieved, so that the participants can have an overall understanding of the meeting.

2.Main takeaways from the meeting

The key points of the meeting summary are contained in this part.The moderator should make it clear that with the joint efforts of everyone, which viewpoints are unified, in which aspects awareness has been raised, and in which aspects the problems have finally been resolved.Remember to summarize and summarize several items in a high-quality and orderly manner, which is easy for participants to remember.

In addition, it should be noted that when talking about the harvest, you must closely follow the theme of the meeting, highlight the problems reflected in the meeting, and conform to the actual situation of the meeting.

3.Suggestions and comments on further work

This part needs to combine the spirit of the meeting with the actual situation of the work, and put forward practical opinions that can further implement the theme of the meeting.In other words, put forward specific requirements for the meeting in terms of communication, learning and implementation, decompose the goals, tasks, and policy measures determined in the meeting, and then implement them to each relevant responsible unit and responsible person.

The above are several parts included in the content of the meeting summary, but only these are far from enough. If you want to say a good meeting summary, you must pay attention to techniques.In practice, experienced meeting moderators have found that the following methods can achieve good results when making a final summary.

1.Induction
The so-called induction method is based on a simple and clear review of the meeting content, and then conducts a high-level induction and generalization of the meeting.For example: "Thanks to everyone's efforts, this meeting was very successful. In summary, the following points are worthy of appreciation, namely: [-], [-], [-]... Several consensuses were also reached at the meeting, namely: [-], [-], Three... In addition, through the meeting, we have successfully solved several problems, namely: one, two, three..."

2.Agitation
At the end of the meeting, use some inspiring words as the final summary, and you can also put forward some hopes and requirements for everyone. This is the method of agitation.Using this method can maximize everyone's enthusiasm and motivation for work, so that they can strive to achieve a certain goal in one go.

3.direct narrative
That is to make a concise summary of the problems resolved in the meeting and the final consensus reached in order to deepen the memory of the participants.For example: "At this meeting, we mainly communicated and studied the XX document, and conducted research and discussion on the XX decision. In addition, the XX leader also made an important speech, and arranged for the next step of specific work. , They are: [-], [-], [-]... These deployments are completely in line with our current actual situation, and they also have a positive and promoting effect on the implementation of the work. I hope everyone will implement them and make achievements..."

A good meeting moderator can not only make a wonderful opening of the meeting, but also finish the meeting cleanly.Further consolidation of the results of the meeting can add a level of significance to the meeting, so don't overlook the power contained in the meeting summary.

(End of this chapter)