The Pentium Era - South to North

Zhang Xiangbei and Wenwen sat in the conference room, and from time to time they stood up and walked around. When they were sitting in the conference room, they also looked at the surveillance screen below and listened to the "wow" coming from the intercom. From time to time, Wenwen would grab the walkie-talkie and point it inward when talking, sometimes talking, sometimes shouting.

From time to time she said "You are dead" or "I love you to death". No matter what she said, her face was tense, a little nervous and a little serious. Zhang Xiangbei wanted to laugh while listening to it. I can't laugh anymore. The entire Beijing branch of "Zhai Xian Delivery" is now a battlefield. Who is worried about laughing?

While they were paying attention to every move below, they were still connected with Wu Huan and paying attention to the situation in Tianjin. At the same time, two battlefields were opened, and the two battles were fiercely going on. On the contrary, tonight, Shanghai, Hangcheng and Nanjing has become very far away. In Zhang Xiangbei's view, it seems that it has become their rear area, and there is no need to worry about the rear area.

The general manager of their "Zhai Xian Delivery" Beijing branch is also a woman, her surname is Huang. At about one o'clock in the morning, Mr. Huang walked in and told Wenwen that there was a supervisor whose husband was on a business trip and would have to send the child off tomorrow morning. I'm in school, I want to take leave and go back early, but I'm having trouble.

Wenwen raised her eyebrows and cursed: "Today is the most critical day. She didn't know that she only found out today about something that was decided a month ago? Her husband's company has important things and he can go on a business trip. It's not important here, is it?

"Tell her that there's nothing awkward about it. Just be honest. If you don't want to do it here, get out of here right now. If you want to continue doing it here, she will ask her aunt to come back tomorrow even though her aunt is here today!" "

Mr. Huang went out without hesitation, but Zhang Xiangbei stopped her and said to her:

"Ask her where she lives, where her children go to school, what time they will arrive, and if there will be a delivery truck on the way, ask for help to deliver them."

Mr. Huang said yes.

"As for your kindness, let me tell you, be careful if they try too hard. From now on, let the delivery truck deliver you every day, and keep your husband at home to sleep."

After Mr. Huang left, Wenwen talked to Zhang Xiangbei, and Zhang Xiangbei could only laugh. He said: "Never mind him, let's talk about it after tonight."

The two of them stayed until about six o'clock in the morning the next day, when the last batch of cold chain trucks drove away. The Beijing branch of "Zhai Xian Delivery" finally passed its first day smoothly, and the two of them got up. Wen Wen He wanted to drive Zhang Xiangbei to the hotel where he was staying. Zhang Xiangbei said no, give me the car and I will drive there myself.

"Let's go, I'll see you off. Anyway, I'm so excited now that I can't sleep even when I go back. I can share the happiness along the way." Wenwen said, and Zhang Xiangbei gave up.

Wenwen sent Zhang Xiangbei to the hotel, and then she went back to the dormitory at the base.

Before getting off the bus, Zhang Xiangbei told Wenwen that there won't be much going on during the day. You can sleep a little longer. I will call when I wake up and ask someone to pick me up. You don't have to worry about it.

Wenwen said okay, I understand.

Zhang Xiangbei slept deeply this night, without even a dream. When he woke up, he thought it was two or three o'clock in the afternoon. He looked at his watch, but it was just after twelve o'clock. Zhang Xiangbei was in the hotel. After lunch, I did not call back to the company, but hailed a Didi Express myself.

Zhang Xiangbei got off the car at the door of "Zhai Xian Delivery". Today's earliest vegetable truck will not arrive until after three o'clock in the afternoon. In addition, the dispatch center and customer center are far away in Hangzhou, and there is only one monitoring city here. In the internal distribution dispatch center, every point on the large screen on the wall displays every cold chain vehicle operating in the city.

At this time, there were not many delivery vehicles still running, and the equipment in the workshop on the first floor had stopped running. The entire "Zhai Xian Delivery" Beijing branch was very different from the noise last night. It was quiet, as if it had already I fell asleep and haven't woken up yet.

Zhang Xiangbei walked towards the second floor. As he walked on the stairs, he heard Wenwen's hearty laughter, coming through the silence, as if the cockcrow in the early morning woke up the few people on duty on the second floor.

Wenwen was not talking to anyone, but on the phone. Her laughter was lively and refreshing. It sounded like she had been awake for several hours, and there was no trace of sleepiness at all. Zhang Xiangbei shook his head and sighed at Wenwen's laughter. So energetic.

Zhang Xiangbei walked through the large office area outside and walked into the corridor. The door of Wenwen's office was open and Zhang Xiangbei walked in. Wenwen just put down the phone and looked up to see Zhang Xiangbei coming in and asked:

"Why are you here so early?"

"You're still talking about me, what about yourself?" Zhang Xiangbei said.

"I was trying to sleep and couldn't sleep. Since the morning, the phone calls haven't stopped, waking me up."

Wenwen was happy when she said this, and she didn't worry about being woken up at all.

Just as she was talking, her cell phone rang again, she picked it up, said hello hello and laughed loudly, "Really? Really? Thank you so much... Of course... I'll give it to you next time I get the chance." Invite you to dinner...Okay, bye."

After hanging up the phone, Wenwen shook the phone in her hand and proudly said to Zhang Xiangbei: "This is the call from my informant. It's the twenty-eighth one today. That's great!"

"Informant? Do you still have informants?" Zhang Xiangbei was surprised.

"Of course, I won't wait to die. I have informants in many important client units. If there is any trouble there, they will call me immediately so that I can get to work right away." Wenwen said .

"Isn't there a dedicated customer service phone number? If there are any matters that need to be handled by your Beijing company, they will be transferred here." Zhang Xiangbei said.

Wenwen waved her hand and said: "Not every customer likes to call customer service. Wrong, most customers don't like to call customer service. When they want to call customer service, the problem will be serious, especially For a platform like ours, if most customers are dissatisfied with our service, a few of them will murmur privately for a while and then stop placing orders.

“They immediately transfer the order to other places, faster than changing their attitude, especially when we have competitors and similar platforms, and customers have many choices.

"At that time, everyone will do whatever it takes to grab orders, and use various relationships to attract corporate customers. There will definitely be a large number of favor orders. If we are not careful, we will probably die without knowing how we died.

"We must know when a few of them first start to murmur privately, so that we can intervene immediately and do the work to ensure that our customers will not be lost. If we miss the opportunity for this kind of thing, we will wait. The uncooked rice in other places has already been cooked. We didn’t react until it was too late.

"Recovering a customer is like a quarrel between two people in love. You must say sorry as soon as possible, and the big thing is over. You can't let it turn into a cold war, let alone both parties being angry, soaking, soaking. If we keep it together, we might break up."

When Wenwen was talking, Zhang Xiangbei kept nodding. He felt that Wenwen's words were very reasonable, especially what she said about how to respond when a competitor appears. At that time, passive Defense is definitely not possible, you must take the initiative to attack, and how to grasp the opportunity to take the initiative, you must know yourself and the enemy, and have a good understanding of the customer's situation.

What Wenwen said about informants is easy to understand. It may be a bit too popular and not very pleasant to hear. If Zhang Xiangbei was asked to say it, he would say that it is a service front-end. But no matter what the explanation is, this matter itself is very interesting. Meaning, it must be done.

Zhang Xiangbei decided to tell Wu Huan later that not only their Beijing branch should be like this, but also other places. No, after a while, it should be——

"Aunt Wenwen, can you sort out what you said? After the community distribution is online, after you have been busy for a while, how about you give us a lecture?" Zhang Xiangbei and Wenwen said, "Your I think a lot of analysis and judgment are very useful and should be promoted throughout the company."

"Oh my god, don't, don't, don't." Upon hearing this, Wenwen quickly waved her hands and said, "I know what to do, but I don't know how to write. If you ask me to write something like that, my head will explode. Please spare me. "

"Okay, when the time comes I will send someone to summarize your experience in Beijing, and you can just tell them like this." Zhang Xiangbei said.

"That's okay, I'm the best at it." Wenwen smiled.

"By the way, your informant called to tell you, are they whispering in private today?" Zhang Xiangbei asked.

"Yes, I'm mumbling. The people who called me all have offices in Shouguang."

Wenwen said "ha" and then said:

"They received the goods today, and they are praising us privately, saying that if this were the case, there would be no need to set up an office in Shouguang. You say it's sad or not? There are no directors of those offices who don't accept kickbacks from vegetable vendors. They still They were dreaming about their big heads, but they didn’t expect that our heads would be chopped off with a ‘click’.”

Wenwen was overjoyed as she said this. This was indeed good news. Zhang Xiangbei was also happy when he saw Wenwen. He remembered something and became even more happy.

"Why are you happy? Oh, yes, you should be happy too. I mean, why are you smiling? You also smile a little treacherously."

Wenwen said, Zhang Xiangbei couldn't help laughing, Zhang Xiangbei said: "Aunt Wenwen, you remind me of someone."

"who?"

"Uncle Zangzi, your perspective on things is always a bit unexpected, but you can also kill it with a fatal blow." Zhang Xiangbei said.

Wenwen immediately waved her hand again and shouted: "Don't say that bastard... Oh, I can't say he is a bastard in front of you. Well, looking at the face of you and Nannan, I can't Consider him a bastard, but don’t mention him.”

Zhang Xiangbei said okay, he really didn't mention Liu Ligan anymore. Unexpectedly, Wenwen spoke again after a while:

"But you are right. Qianqian and I started hanging out with him. He really taught us many things step by step. What do we know? At that time, we were still two ignorant girls. You said Right?

"But Beibei, you are very good as you are now. Don't imitate him. If you want to imitate, imitate your father, imitate Xiaofang, imitate Tan Shuzhen, imitate Liu Yun. Just don't imitate him. No matter who he is, do you hear me?"

Zhang Xiangbei nodded and said, "I don't learn from anyone, I am myself."

"Okay, be ambitious."

"Aunt Wenwen, you go and take a rest. I'm here. I'll call you if you need anything." Zhang Xiangbei said.

"No, no, if I'm really tired..." Wenwen said, leaning back on the executive chair, leaning her head on the high backrest, placing her hands on the armrests of the chair, and closing her eyes:

"I can just sit like this and fall asleep for ten or twenty minutes. It's very comfortable. It feels like I've been sleeping for a few hours. I wake up naturally when a call comes or someone comes in."

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