The Pentium Era - South to North

Zhang Chen fell asleep in the car and was awakened by the sound of someone knocking on the glass. He opened his eyes and saw an urban management officer standing outside with a motorcycle parked behind him. He was knocking on his Car window glass.

Zhang Chen pressed down the car window and asked, "What are you doing?"

"Go quickly, go quickly, you can't park here." The city management said.

Zhang Chen pointed to the front windshield and asked, "You have already posted one, do you want to post it again?"

The urban management officer said, "If you don't leave, I'll post it. Look at that photo. It's from two hours ago."

"You're really good." Zhang Chen said with a smile, "In such a hot weather, it's still noon break time, you don't take a rest, and you have to run under the bright sun. Who knows the fine? Everyone is working hard, why? , this month’s task was not completed?”

The city manager rolled his eyes at him and said impatiently: "Just leave as soon as I tell you. Why are you so long-winded?"

"I'll leave after breakfast." Zhang Chen said, "I can't even press the accelerator anymore."

Zhang Chen was really hungry. He took the fried dough sticks from the passenger seat and ate them. The fried dough sticks were fried twice and then blown by the cold air conditioner in the car. They were so hard that he couldn't even bite them. Zhang Chen was stunned. Biting the fried dough stick, he pulled out the other end with his hands and finally bit off a piece.

The urban management officer also laughed and asked, "You drive such a nice car and eat so carelessly?"

Zhang Chen said: "The car belongs to the boss and I am the driver. You have fined me all my money. If I don't eat this, what else can I eat?"

"Your boss doesn't care about his job?" the city manager asked.

"No matter, our boss is stingy." Zhang Chen opened the trunk and said to the urban management: "Brother, I'm too lazy to get out of the car. Please help me get a bottle of water from the back, and get a bottle for yourself."

Sure enough, the urban management officer went to get two bottles of water from the trunk, handed one to Zhang Chen, and waved the other bottle towards Zhang Chen: "Thank you!"

Zhang Chen waved his hand.

The urban management officer and Zhang Chen said, "Let's leave after we finish eating. The boss in front of us saw this and asked me to come over. Otherwise, I wouldn't be too lazy to come over."

Zhang Chen said yes, thank you!

The urban management officer got on his motorcycle, waved to Zhang Chen, and left. Zhang Chen saw that his back was soaked just after standing outside the car for a while.

Zhang Chen looked at his watch and saw that it was almost one o'clock. Then he looked at his mobile phone. There were more than a dozen missed calls, but none of them woke him up. These calls were from Zhao Xin, Xiaofang, Huijuan and Xiaoli. It was a call. Only then did Zhang Chen remember that he had promised Zhao Xin that he would send her a WeChat message when he arrived in Hangzhou, but he had long forgotten about it.

He sat there, eating sesame balls, and answering the phone. By the time he finished the call, he had already eaten three sesame balls, and felt that there was something in his stomach. He unscrewed the cap of the water bottle, drank a few sips of water, then started the car and drove Go to the end of Yanjia Lane in front and turn left, going around Jingfang.

When Zhang Chen arrived at "Eating and Drinking Men and Women", the processing workshop below was already extremely busy and returned to normal. The training in the training room was also carried out as usual. Du Tao saw Zhang Chen coming and raised the horse spoon in his hand from a distance. He gestured towards him as a greeting.

Zhang Chen went upstairs and walked to Xiaoli's office. Xiaoli was sitting there alone. Zhang Chen asked:

"Where's Huijuan?"

"Nothing happened, of course she went back to Tuxiangyuan." Xiaoli said.

Zhang Chen sat down opposite Xiaoli and asked, "Is everything normal?"

"It's normal." Xiaoli said, "By the way, boss, I'm thinking, should we ask this customer to compensate? He caused us this. Last night plus today's noon, there were at least 400 tables. Just yesterday he gave us 400 tables." After the discount, the amount we have to pay to Tuxiangyuan is more than 290,000 yuan."

Zhang Chen glared at Xiaoli and cursed:

"What are you thinking? How can you ask for this money from a customer? It was he who ordered the CDC to stop all orders? For caterers, if they encounter this kind of thing, they are unlucky and can only eat Coptis chinensis in silence. For example, there are The child ran around in the restaurant. He obviously hit our waiter and his head was smashed by a plate. We not only have to pay for medical expenses, but also other expenses.

"Even if someone accidentally falls and hurts himself in our restaurant, we will still have to pay compensation. Do you think the service industry is so easy to do?"

"Isn't that too unfair?" Xiao Li shouted, "I used to manage a specialty store. If a customer bought a customer's clothes and wanted to change them after they were broken, I wouldn't change them for her even if I fought with her. Why?"

Zhang Chen didn't know whether to laugh or cry. He said yes, you are great, "Then let me ask you, if you ask this customer to compensate, but he refuses to compensate, what will you do next?"

Xiaoli thought for a while and said, "Then we can file a lawsuit with him."

Zhang Chen nodded: "Yes, after you win the lawsuit, all the guests will have fled. Who dares to eat in a hotel that catches the guests and refuses to let them go? Not to mention that the whole family, even the guests he invited, will have diarrhea." Being sent to the hospital is unlucky enough, but you still hold on to me. Do you have any sympathy? It would be strange for a store like this not to be criticized by a thousand people.

"Whether it is online or offline, remember, there is no such thing as a shopkeeper who bullies customers. Your body must be soft. Catering is the industry that cares about face the most, which means that people will always look at you. It’s glamorous, do you know why?”

Xiaoli thought for a while and shook her head: "I don't know, boss, why do you think so?"

"Because the reputation of a store is spread by word of mouth. In the same way, word of mouth can also spread your bad reputation. If a store's brand goes down and its reputation becomes bad, your dishes will no longer be good. No matter how cheap and delicious it is, no one will dare to eat there." Zhang Chen said, "Think about yourself, would you go to a hotel with a bad reputation to eat?"

Xiaoli nodded thoughtfully.

Zhang Chen continued: "Look at Huijuan, why is she like a two-faced person? Internally, everyone in the hotel is afraid of her. She is very strict, but externally, towards the guests, even if the guests point at her Even if you scold her, she will still smile. Is she well-intentioned? But those who work in hotels really have to be so attentive. You must learn this from her, do you understand?"

"I understand, boss." Xiaoli nodded.

"Also, Xiaoli, you have been our salesperson since Xiaozhao and I opened a store in Sijiqing. Counting it all, you are the oldest employee of our company. Over the years, whether you go to Shanghai or Beijing, you Your performance is very good, and I hope you can get better and better. Now that you are here to be the boss, I will be very strict with you. I hope you don't mind, okay?"

Zhang Chen said, Xiaoli raised her head, looked at Zhang Chen and asked: "Boss, do you want to criticize me?"

"Yes, I want to criticize you, is that okay?" Zhang Chen said, "Of course, when I criticize you, I will only do it like this, just the two of us. I will definitely not say it when someone is around. To be honest, Xiaoli, for such a long time, I feel like you are like one of my own family members..."

"Boss, if you have anything to say, just say it. I know you criticize me for my own good." Xiaoli said quickly.

"This time, Xiaoli, do you know where I am dissatisfied with you?" Zhang Chen asked.

Xiaoli thought for a moment and said, "I didn't take care of things down there."

"No, this incident was an accident. Neither you nor the subordinates were at fault. Facts have proved that we did not do anything wrong. You are not responsible for this, but we have learned a lesson.

"I tossed and turned and couldn't sleep last night. I kept thinking all night long that even a storeless hotel like ours is different from Tuxiangyuan. Tuxiangyuan is within our management scope, and everything we do can be done. controlling.

"But 'eating and drinking' are different. We are going to the guest's home. The guest's home is something we have no control over. Just like this time, who knew there was something wrong with their drinking water machine? It is impossible for us to say, go to the guest's home." Before returning home, we need to do a major check-up on him, so the problems we will encounter in the future may be more and more complicated."

When Zhang Chen was talking, Xiaoli kept nodding. Zhang Chen looked at her and said:

"This also puts forward higher requirements for us, especially you, that is, you must react quickly and have strong adaptability. Xiaoli, this is what I want to criticize you for. In this matter, you were not wrong at all. No, the mistake is that after the incident came out, you were a little panicked. If Huijuan was not here, tell me, would you be at a loss?"

Xiaoli nodded.

"Of course, it's a bit unfair for me to say this. After all, Huijuan has been in this business for so many years. Of course, she has rich experience and has wider connections than you. You have only taken over for half a year, and you still lack experience.

"What I hope for you is to tighten your strings, including calling me this morning. Why are you crying? You must know that you are the boss, and the boss is most taboo about crying. If you let the people below see you crying, you will be finished. , your persona is overturned by them.

"When you are the boss, you must remember that you are the boss. In this company, you will be the eldest son and you will be the eldest son. When something happens, the people below will look at you and wait for you to give them instructions. I asked you to solve the problem, but you cried first. You made a mess here first, but it didn’t turn into a mess down there?

"When you are the eldest, you have to gnash your teeth and swallow it. If you really want to cry and can't hold it in, you have to close the door alone and cry secretly. After you finish crying, wipe your tears, wash your face, and take the lead when you go out. Everyone, let me give you a sentence. This is what someone told me. It says that you need to be domineering when doing big things, and you need to be gangster when doing small things.

"You are somewhere between the two now. Externally, you are the boss of this company. In the future, this company will be a company with tens of thousands of people. Of course you are doing big things, so you must be domineering. Without domineering, you will not be able to control people. , you can't control your colleagues, they will knock you down, and you have to be gangster internally, such as when dealing with internal affairs of the company.

"Okay, the word gangsterism is too unpleasant. Let's just say it's quackery. Why do you have quackery? Think about it. You will have thousands of chefs under you in the future. You also know that chefs generally have low levels of education. You It's useless to talk to them about truth, it's useless to talk empty words, just want, just want..."

"Like Huijuan, she is ruthless and capable of taking action at critical moments, right, boss?" Xiao Li asked.

Zhang Chen was right, "This is gangster spirit, or Jianghu spirit."

As Zhang Chen said this, he remembered that Huijuan was really cruel. When she was forced to open a store in Sanbao, she was so cruel that she was ready to take the gas tank and die with others. , for such a ruthless person, how could she not do well when she does things seriously?

"This is the hard side." Zhang Chen said, "The charlatanism not only has a hard side, but also someone like Xu Qiaoxin, who can be playful and smiley at all times."

"Even if you have to be ruthless, you can still be shameless, right, boss?" Xiao Li looked at Zhang Chen and asked, and Zhang Chen also looked at her, and both of them laughed.

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