Confessions of a Salesman

Chapter 302 Thirty Boards
I said awkwardly: "This is an order from Mr. Cao, and I can't help it. Why don't you talk to Mr. Cao."

When the workshop director heard this, he got angry and said, "What do you mean? I'm being pressured by Mr. Cao, right?"

I hurriedly said: "No, no, I actually don't want to bother, but Mr. Cao is afraid that the existing samples are not up to standard, so I asked you to do it again, and it must be done according to the highest standard. Don't embarrass me, I will take it If you don’t get a sample, you must tell Mr. Cao, and sooner or later, you might as well go directly to Mr. Cao.”

The workshop director snorted and said, "Then just wait, I'll let you know when the samples come out."

I asked: "When will it come out, so I can talk to the client."

The workshop director rolled his eyes and said, "That's hard to say. According to the highest standard, we must wait. It can be as fast as three or five days, and as slow as a month."

I said angrily: "One month? This project is finished, can you hurry up?"

The workshop director said: "Hurry up? There is a problem with the quality, and the sample is unqualified. Whose fault will it be then?"

I can't say anything more, so I have to wait.

Two days later, the samples still haven't come out. Mr. Cao kept urging him, but he didn't ask the workshop director directly, and asked me to ask every day. In the end, I watched the workshop director every day in the workshop, and finally made the samples.

The company also has regulations for sending samples normally, and it is enough to send one meter of samples for testing, but Mr. Cao also sends one roll, 7.5 meters, in order to show the company's atmosphere.

Liu Ziran, who got the samples, actually took them for inspection. Of the 7 samples, only 4 were qualified, and the other 3 samples were all unqualified. Liu Ziran said to me with a smile: "It seems that now, Not only is there a problem with their sales system, but also with the quality of their products."

I hummed and said, "If I'm not mistaken, once there is a problem with the product quality, they must push each other internally and argue with each other. Now it's not their sales system that's wrong, but their entire company's system. It's obviously a problem. Private enterprises have the disadvantages of state-owned enterprises, which is fatal."

Liu Ziran smiled and said, "If they have no problem, how can we take advantage of it? Then what should we do next?"

I thought for a while and said, "Let's wait and see what happens, and show them the sample inspection report to see how they deal with it?"

The next day, I showed the test report of the sample to Mr. Cao, who read it for a long time and asked me: "What is the test result of this report?"

I frowned, thinking that this is two hundred and five, and I didn’t understand anything, then pointed to the parameters of the inspection report and explained to him: “This is the elongation rate stipulated by the state, this is the compression level, and this is the low temperature flexibility. , the latter is the result of the sample test, and the red letter indicates that it exceeds the national standard."

Mr. Cao studied for a long time and said: "These samples exceed the national standard, right?"

I hummed and said, "Yes, we have 3 samples that failed the national inspection standards. Party A asked for an explanation and resent the samples."

Mr. Cao said indifferently: "What are you explaining? Who can guarantee [-]% that such a product will pass the national inspection?"

I exaggeratedly said: "Mr. Cao, this first sample delivery is unqualified. Party A will feel that the quality of our products is unstable and lose confidence. It is also difficult for me to explain to Party A. According to my I understand that very few manufacturers fail to pass the first sample delivery. Mr. Cao, if we lose such a large customer because of this, our previous efforts will be in vain. This is a very serious problem!"

Only then did Mr. Cao realize the seriousness of the problem, and he patted the table and said, "Check! Find out which department has the problem? It must be dealt with seriously!"

But Mr. Cao's serious handling is the criticism of the whole company. All departments have known for a long time how to deal with this kind of problem. They had no choice but to hit [-] big boards each, which was painless and not even fined.

Before sending samples for the second time, I repeatedly told that there must be no more accidents this time, but in the end, after Liu Ziran went to test, there was still a product that failed the test. This is someone else's company. If my own company , or I am in charge, I will fire all these handlers, I will not keep any of them, I will never be soft-hearted, I will make mistakes again and again, and I will never correct my mistakes!

I fed back the test results, Mr. Cao's attitude was tepid, and he didn't show any signs of getting angry. He felt quite relieved and said: "This time there is progress, only one sample failed the standard."

I knew it was time to pour fire, so I said alarmistly: "Mr. Cao, you may not know the consequences. It is not easy for people to give me a chance for a second test. Now there is still a second test. The sample did not pass, and I am still waiting for the processing results, if nothing else happens, we will be eliminated from the procurement list, we missed the opportunity."

President Cao opened his mouth wide and asked, "Isn't it? If it's so serious, then all our previous efforts will be in vain. Such a big project, just lost! There is no room for recovery?"

I nodded and said: "Yes, this is a very serious quality accident. We can't be fined like last time. If we missed it this time, it will be the same next time. We have to lose another customer." .”

Mr. Cao finally got angry and said: "I know, we must deal with it seriously. If this goes on like this, what will happen? Quality is the foundation of sales. If the product quality is not good, no matter how good the salesperson is, they will not be able to sell it!"

After finishing speaking, I took the test report in my hand and went to find someone to settle accounts.

Mr. Cao's anger this time can be regarded as earth-shattering.He got angry, but no one bought his account. Although everyone knew his identity, everyone in this company was a senior figure, and no one would be afraid of him.The reason for the workshop director’s evasion was that the samples were urgent and there were too many varieties, so it was understandable that there were quality problems; the reason for the quality inspection department’s evasion was that the samples requested by the customer were the national inspection standards, but they only tested the provincial standards.Mr. Cao was speechless, and Mr. Cao was so angry that he almost got into a fight with them.

This really alarmed the chairman of the company and called all relevant people to the meeting room.

Cao Xicai looks a lot like his younger brother Cao Xifa, the difference is that he is thinner and looks much smarter and capable than his younger brother.

There is another woman with Cao Xicai, a beautiful woman, a woman I know, she didn't see me, but I saw her at a glance, thinking of looking for an opportunity, I left secretly, but as soon as Xiao Lihua entered the door, The door is closed, and the sound of closing the door is loud, if I want to go out, it will probably attract everyone's attention.

Cao Xicai said: "Who can tell me exactly what's going on? I want to know the whole process of the matter. Don't bring any personal feelings and report to me truthfully."

Cao Xifa looked at me, I lowered my head, and hid myself. Cao Xifa guessed that if I were asked to say that I am powerless, I would not dare to speak up, so he opened his mouth and said: "I am following a very big man right now. For the customer, our initial work has been completed, and the quotation customer has also approved it. When we asked us to send samples, there were three unqualified samples. Now the customer's attitude is still unclear. If we lose the customer like this , I would like to ask, who should be responsible? I just want to remind the production department that if the customer asks to send samples next time and does not make corrections, such a situation will definitely occur again. Isn’t this hidden danger in production worthy of our attention? "

Cao Xicai looked at the production director and asked, "Do you have any objections to Mr. Cao's statement?"

The production director argued: "The customer's request is too urgent, there are too many varieties required, and the production line is currently under pressure. It is not easy to make samples in such a short time, and our production standard is also higher than ordinary products. , it’s just that the customer has too many unreasonable demands, how can any customer use 7 varieties at the same time, and the requirement is the national standard.”

The Quality Inspection Department followed up and said: "Yes, this is the first time we have encountered a customer with such strict requirements, and we also feel that the customer is a bit unreasonable."

Cao Xifa looked at his brother's expression, and seemed to agree with what the two said just now. He stared at me hurriedly and asked me to speak. I had to lower my head and said in a nasal voice: "Is it wrong for customers to be demanding? What's the reason for this?" ?A customer has no requirements, so he must be a good customer? High customer demand means that the customer is willing to spend money to buy good products. This kind of customer is hard to come by, and he blames the high standard of the customer for not doing well, which is ridiculous!"

Cao Xifa immediately added: "Yes, yes, the quotation to this customer is much higher than our market price, the payment is good, and the amount in the later period is also very large. I don't want such a customer, what kind of customer do I want? For our products No request, either a down payment, or lower than our reserve price, they didn't ask, and they dare not ask!"

After Cao Xicai listened, he nodded and said: "How many times have I said that product quality is the most basic factor in the operation of the company, and I have never paid attention to it. Now that the customer makes a request, you actually think that the customer's request is high. For such a reason, you all want to pay attention to it." If something like this happens again, I will be laid off immediately!"

Originally, when I heard such a lecture, normally speaking, everyone should be in danger, but what I saw was that no one thought that what Cao Xicai said just now was aimed at themselves. I heard the same.

I shook my head in disappointment, thinking to myself, this company is hopeless, I will tell Liu Ziran when I go back, I can't take over at all, unless there is a big shakeup, all the people are replaced, this is simply unrealistic.

The meeting ended in such a hasty way. Cao Xifa was very proud, thinking that he had finally got his brother's approval this time, and was willing to support him. It will be in the future, constantly being embarrassed.

(End of this chapter)