mortal train conductor

Chapter 193 Responsibility is used to take on the flexible implementation of regulations
After listening to Wang Jian's words, the middle-aged woman said, "Where are the inspectors? Even if there are inspectors, you can't say that I can't take care of the old mother, right?"

When Wang Jian was about to speak, Liu Qun hurriedly grabbed Wang Jian's arm, and said first, "How old is your mother this year? What carriage is she in? I'm the train conductor. If you have any questions, just ask me." gone."

As Liu Qun spoke, he complained in his heart that Wang Jian couldn't speak. Aren't you putting eye drops on the inspectors?
There are many mistakes and loopholes in what you said. According to what you mean, today is because there are inspectors, so you can’t let passengers take care of her old mother in the sleeping car. The subtext is that if there are no inspectors, then Can this passenger be allowed to take a hard seat ticket to take care of his old mother in the sleeper car?

On a deeper level, if there is a problem with the other party's old mother who is left unattended in the sleeper car, will it be pushed to the inspectors?
Or you, Wang Jian, are respecting the inspectors?Or is it pouring dirty water on the inspectors and shirking responsibility?Do you want the inspectors to decide whether to let this middle-aged passenger pass?
Responsibility is not to be pushed, but to be taken.Talking like this now is like shifting responsibility. On the one hand, you are evading passengers and saying, don’t blame me. It’s not that I won’t let you pass. Now there are inspectors, and they are the ones who don’t let you pass. If you want to complain, blame the inspectors. You can't blame me on the conductor; on the other hand, you are pushing the contradiction to the inspectors. Is this responsibility supposed to be borne by the inspectors?
Judging from Wang Jian's intentions, the next step is very likely to ask Li inspector - can this passenger be allowed to go to the sleeper car in this situation?
If you really ask, if you meet an inspector with a good personality, they will not say much, and a word of "follow the regulations" will push you back to the south wall; if you encounter an inspector with a bad attitude and mood , One sentence can make you choke and vomit blood: "Why do you ask me about this? This is the job of your conductor. If you let it pass, you will pass it. If you don't let it pass, don't let it go. Don't splash dirt on me!" water."

The middle-aged woman said to Liu Qun: "Ah, the train conductor, my mother is in the 13th compartment of the 16th car. She is 78 years old this year, and she is not in good health. I want to take care of her and help her wash and go to the bathroom. wait."

Liu Qun said: "In principle, passengers in hard-seat cars are not allowed to go to sleeper cars. This is our regulation, but since your mother is old and needs to be taken care of, you can help her wash and go to the bathroom, etc. , but I have to tell you in advance that you still have to go back to the hard-seat car to take the ride after watching the photos.”

Liu Qun pointed to the video recorder on his chest, and then said: "If you promise, you will make a promise. We are all people who keep our promises. I will do a good job of recording and checking here. Look at the 20 minutes, it should be about the same." After you return to the hard-seat car from the sleeper car, I can ask our staff to take care of your mother. Then you go back to the hard-seat car and explain the situation to the conductor here. If the old lady needs anything, I will let the conductor of the hard sleeper compartment communicate with the conductor of your compartment through the walkie-talkie and notify you quickly, what do you think?"

The middle-aged woman said: "20 minutes should be about the same, but there is no need to notify. My mother has a mobile phone. If she has something to do, she will contact me through the mobile phone."

Liu Qun continued: "When you get off the car, you can go to the hard sleeper car 15 minutes earlier to help the old mother get off the car."

The middle-aged woman happily said to Liu Qunjun, "Thank you very much."

Liu Qun used the walkie-talkie to ask the conductor on duty in the No. 13 car: "Xiao Ye, please go to the next 16 to check the situation of the elderly passenger. As a key passenger and key care, the elderly is already 78 years old. After a while, her daughter will pass by." Serve her to wash and use the restroom, please do a good job of assisting her."

Train conductor Michelle Ye responded via the walkie-talkie: "Got it, Liu Che, I understand!"

Liu Qun said to the middle-aged woman again: "If you are alone on this side of the hard-seat car, then you should keep the valuables in your luggage, or take the valuables to your mother in the sleeper car. It’s the post station, there may be a lot of passengers getting on and off the train, so you have to settle your luggage and go to the sleeper car.”

Hearing what Liu Qun said, the middle-aged woman hurriedly said to Liu Qun: "Thank you conductor, I'll go back and settle down quickly, I didn't even think of it."

During the conversation between Liu Qun and the middle-aged woman, Li inspector did not raise his head from the beginning to the end, and Liu Qun did not ask Li inspector for instructions. This kind of thing is a normal work that is often encountered in the daily work of the train, and there is no need to do it like Li inspector. Asking for instructions and reporting, Li inspector does not have the responsibility and obligation to make a decision. There are specializations in the art industry, and different positions. As long as each of them does their job well according to their respective division of labor, it is fine. The original intention is to take care of my 78-year-old mother. This request cannot be refused. The rules and regulations are dead, but the executors are alive. You can't blindly follow the dogma, otherwise the rules and regulations will become cold and inaccessible. Human feelings are a stumbling block to improving service quality.

Although it is said that the rules and regulations do not allow cross-seat rides, the rules and regulations are equivalent to the specific provisions in the legal clauses. The specific clauses in the law must be subject to the general principles of the law, and the rules and regulations must also be subject to the fundamental purpose of the railway. , the fundamental purpose of the railway is very simple, just a word "people's railway for the people".The purpose of a good system is to make the travel environment of passengers more beautiful, and the staff to work with ease, rather than management for the sake of management, so management is not an end, but a means.

When the middle-aged woman came to the office seat of the train again with her valuables, she said to Liu Qun: "Comrade train conductor, I guarantee that I will return from car No. 20 to car No. 13 in 4 minutes. Please allow me to go there now."

Liu Qun said: "Okay, if you want to keep your word, you have to return to the hard-seat car in about 20 minutes."

Liu Qun said to Wang Jian again: "Wang is on duty and opened the door for this passenger to let him pass for 20 minutes."

When Wang Jian led the middle-aged woman to walk, Liu Qun noticed Li inspector nodding slightly while looking at the receipts from the corner of his eye.

Liu Qun also knows well that in this case, the inspectors cannot be involved. Although the inspectors are superiors, they have the duties of inspectors, and it is impossible to exceed their authority to manage the specific affairs of the train team. Passengers going to the hard-sleeper carriages are in violation of the income inspection management method, but this situation of taking care of them for 20 minutes in the past is also ambiguous. The inspectors can neither say yes nor say no. The decision of the train conductor can be said to be a modification of the regulations. Execution, but if the inspector expresses his opinion, it represents the attitude of the superior authority. This attitude really cannot be easily expressed. Liu Qun also knows Li inspector's mentality. A kind of protection and a kind of responsibility for oneself.

In daily work, some train conductors have to report to the dispatch emergency command center no matter how big or small they encounter. After the report is over, they will say some negative words. In fact, there is a world of difference between this kind of negative reporting and active reporting.

(End of this chapter)